Great Tea is a rare find! I have tried many teas on my extensive travels across Asia and never came across any quite as precious as these. Each tea I tasted surprised me with its unique flavour matchi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not only a fantastic tea, but a great experience. The brief for Great Tea was simple... our family love Yorkshire Tea. We couldn't have asked for a more friendly service, Alex recommended a 6g bi... See more
Company replied
2nd time ordering from Great Teas and it has been a great experience of a great product! Had a short order sent to me this time, but emailing the team, Alex was straight on the response and sorted it... See more
Company replied
I’m very happy with my most recent regular orders on this site. Great Tea offers a wide variety of delicious, exceptional teas that I highly recommend. If you are demanding when it comes to tea qualit... See more
Company replied
Company details
Written by the company
Great Tea Ltd a UK-based online tea store started by friends on a tea journey. We are seeking the best teas to be able to offer and we really hope that you love them as much as we do. From Oolongs to Green and Yellow Teas, through to Puer, Black and White Teas, we aim to have a wide selection. Please get in touch with us if you have a tea that you wish us to explore and source.imited
Contact info
The Leas, Chipmans Platt, GL10 3SQ, Stonehouse, United Kingdom
- +44 (0)117 2800 181
- orders@great-tea.co.uk
- great-tea.co.uk
4.7
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Silver Needle is superb!
I have just ordered the Silver Needle white tea and it came in lovely branded packaging, arriving very quickly! The quality is very impressive, I’m looking forward to trying more from the range
26 January 2026
Unprompted review
Reply from Great Tea Limited
Many thanks for your review. It's great to hear your feedback. The Silver Needle Tea is so nice and clean, it was a good choice!
Great selection of tea
Great selection of tea, rare and different to compliment everyone's taste. Ordering is easy and delivery is fast. Recommend giving it a go.
7 January 2026
Reply from Great Tea Limited
Thank you very much for your orders and for your comments! We are pleased that we meet your expectations - enjoy your tea journey!
Basically it’s beautiful green tea
Basically it’s beautiful green tea. Delivery is a bit slow, but the packaging allows it to post easily through the letterbox.
19 January 2026
Reply from Great Tea Limited
Many thanks for your order and for your lovely review of our tea. The postal service was really slow this month, recovering from Christmas, no doubt. Enjoy the tea and see you again soon!
I thought Yorkshire Tea was the best
Not only a fantastic tea, but a great experience.
The brief for Great Tea was simple... our family love Yorkshire Tea.
We couldn't have asked for a more friendly service, Alex recommended a 6g biscuit to get started, and guided us towards its Yunnan Old Tree Sweet Golden Green Puer Tea.
It takes practice, but not as long as I thought before we experienced the most delightful, refreshing tea... and no milk or sugar is required.
Not only have we been converted, even my 13yr old son loves it.
25 January 2026
Unprompted review
Reply from Great Tea Limited
Oh, thank you, Mike, glad that you loved the tea and have got your young son in on the tea action. Yorkshire tea's days are numbered, we have them in our sights!!
Any questions, please do get in touch with us, and we will help you out. Keep discovering!
A fantastic range to choose form
A fantastic range to choose form, excellent prices and fast delivery, need i say more thank you, Great tea.
Anthony Dyer
22 January 2026
Unprompted review
Reply from Great Tea Limited
Thank you very much for your review! Glad that you were happy with our service and range of teas - this will grow over the next year.
Outstanding Experience with Great Tea!
Outstanding Experience with Great Tea!
This is what I ordered:
• 2024 Yunnan 7g Sheng Green Pu’er – 7g slice
• 3-Year-Old Three Treasures – Chen Pi White Tea – 20 bundles
• Gongmei (Tribute Eyebrow) Aged White Tea with Tangerine Peel –
I can’t recommend Great Tea enough!
From start to finish, the experience was excellent. The order was processed quickly, packaged with great care, and everything arrived exactly as described.
The teas themselves are exceptional quality — fresh, full of character, and clearly sourced with real knowledge and passion. Each tea had its own distinct profile, and you can really tell the attention that’s gone into selecting and aging them properly.
Great Tea clearly knows their stuff, and the prices are very reasonable for the quality you’re getting! If you’re serious about good tea and want a reliable, professional company to buy from, I wouldn’t hesitate for a second to recommend them.
A true top-tier tea company! 🍃
3 January 2026
Unprompted review
Reply from Great Tea Limited
Tom, we cannot thank you enough for your detailed review. As time goes by, we will add more teas for our tea friends to experience. Keep enjoying your tea journey, and thank you for choosing Great Tea.
This is a superb company and product
This is a superb company and product. I`ve been using it for some time now. In fact i cannot fault it in any way. Never had any issues at all.
The range of teas is amazing
Give it go you won`t be disappointed
14 January 2026
Unprompted review
Reply from Great Tea Limited
Phil, many thanks for your order. We are very pleased that you are very happy with everything. Glad that you can be part of our tea journey, and us part of yours. Keep steeping!
Amazing range of products
Amazing range of products, great service and expert advice offered on the selections of teas. Highly recommend this company. . .
5 January 2026
Reply from Great Tea Limited
Many thanks for your review and for your order Rob. We are pleased that you love what we are doing. Any time you want some advice, please do get back in touch. Thank you!
Great taster pack
Great taster pack of Cha gao teas for a really reasonable price. Great way to try cha gao for the first time
11 December 2025
Reply from Great Tea Limited
We are glad that you like our Cha Gao Tea, and we hope to see you again soon!
Great quality tea and fast delivery
Great quality tea and fast delivery. Would definitely recommend.
24 December 2025
Reply from Great Tea Limited
Thank you very much, we are pleased that you love the quality and are happy with the speed of delivery - see you again soon.
Excellent service from the friendly…
Excellent service from the friendly team .
My order arrived in time for Christmas
I look forward to my next order
Well done Great Tea Limited
24 December 2025
Reply from Great Tea Limited
Thank you Danny, we do aim to please, not always easy with Christmas postage! We hope to see you again soon, enjoy your teas.
⭐️⭐️⭐️⭐️⭐️ Outstanding Tea – Perfect for Beginners and Enthusiasts Alike
Great Tea is an absolutely brilliant website. The range of teas is exceptional, with everything from classic favourites to more unusual and interesting varieties, all clearly explained and easy to explore. What really stood out for me as a novice was how informative and approachable the site is. The tasting notes and brewing tips were genuinely helpful and gave me confidence to try new teas without feeling overwhelmed.
The quality of the teas, the depth of information and the overall presentation show real passion and expertise. Ordering was straightforward and delivery was prompt. I’d highly recommend Great Tea to anyone looking to learn more about tea while enjoying a fantastic selection.
24 December 2025
Reply from Great Tea Limited
Thank you both for the review. We are striking a chord with a lot of people, it would seem - and we will try to get a lot better as time goes by. We want to build a Great tea community, and we hope to bring families like yours along with us. Great Tea is all about the discovery and making it easy for people to enjoy teas.
All round great experience. Lovely Tea
Was introduced to Great Tea by a friend... Excellent quality loose-leaf tea. Fresh, full of flavour and clearly well sourced. Great variety to choose from on the website. Thank you.
24 December 2025
Reply from Great Tea Limited
Thank you for being part of our journey and for enjoying our lovely teas. We will add more as time goes by, its all about the discovery of Great Tea!
Great Tea made my year!!! Amazing products and amazing service
One of the best customer service experiences I have had, alongside getting one of the best premium products I have had globally.
Great Tea obviously takes great care, pride, and responsibility in sourcing their teas, and at such an amazing cost.
17 December 2025
Reply from Great Tea Limited
Thank you so much for your lovely review and for placing your first order with us. Enjoy your tea journey!
Fabulous tasting tea
Fabulous tea and a great, swift service. Will definitely be purchasing again.
17 December 2025
Reply from Great Tea Limited
Thank you very much for ordering with us. We hope that you enjoy your teas
I’m very happy with my most recent…
I’m very happy with my most recent regular orders on this site. Great Tea offers a wide variety of delicious, exceptional teas that I highly recommend. If you are demanding when it comes to tea quality, you will find some excellent teas here.
11 December 2025
Reply from Great Tea Limited
Thank you so much for your review Helen, We are glad to ship our amazing teas over to Paris for you to enjoy. Thank you for supporting us on our tea journey.
Great Tea is superb quality
The tea is superb quality, I’ve not had anything of the same standard in the UK. The range provided by Great Tea is exceptional and I look forward to trying out more of the range once I get through my Peach Oolong!
11 December 2025
Reply from Great Tea Limited
Many thanks for your wonderful review, Charlie. It is nice to hear how much you enjoyed the Peach Oolong tea. It's also now available with freeze-dried peach for that added peachy-sweetness. Thanks also for mentioning the quality of our teas, we only want to bring the best to our clients - teas that we ourselves love!
Reply from Great Tea Limited
Thank you very much for your review. We welcome your custom, and we are pleased to have you as part of our journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.