THE GRAFTON BARBER Reviews 

538
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and welcoming staff who deliver fantastic haircuts with incredible attention to detail in a wonderfully relaxed atmosphere. Many people also appreciate the consistently efficient service, comfortable shop environments, and the high-quality grooming products available for daily purchase. Though some customers experienced issues, noting that promised voucher services like shampoos or complimentary drinks were occasionally missed or completely unfulfilled. Some reviewers were not happy with uneven haircuts, unexpectedly long waiting times, or rushed styling sessions during busier working moments. A few individuals also mentioned encountering unprofessional behavior or poor communication from certain staff members.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed customer experiences reported. Many people praise... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Product

People report positive experiences with products, highlighting excellent quality and items like brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A recently qualified barber named Jasmine in Leopardstown gave me an excellent haircut today. Her attention to detail was excellent for someone so young.

Rated 5 out of 5 stars

We just arrived in Bray with my wife, and I consider myself lucky to have found this gem. Ali epitomizes barber craftmanship. Sitting in his sumptuously decorated shop is a very pleasant experience in... See more

Rated 5 out of 5 stars

The lads are always so friendly and professional. Ross is an absolute gentleman, he always makes sure my 6yo, who HATES haircuts, feels safe and at ease! An absolute credit to The Grafton Barber!

Company replied

Rated 5 out of 5 stars

I’ve been coming to the Northern Cross branch of The Grafton Barber for a while now, and it’s easily my go-to spot for a haircut. The staff are always friendly and welcoming from the moment you wa... See more


3.8

Great

TrustScore 4 out of 5

538 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(538)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Cut

Shoutout to Sophia at the Greystones Grafton Barbers, she gave me the best haircut ive had in years, had great patter and was very kind and polite. Couldnt recommend enough

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Grafton street branch

Grafton street branch, my son got his hair cut by the lady with the blond bob. He had a curly mop and short back & sides he asked for 1 inch off the top. She cut way too much off then proceeded to butcher him with a thinning scissors, which you do not use on curly hair. She blow dried his 1 inch hair on top straight. He is only 14 and hair is so important to kids these days. He started crying as soon as he left. This happened in July and it is now December and his hair is still not back to normal. Please listen to what your customers ask for and be mindful that young boys might be afraid to say they don’t like it. He will never step foot in there again.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

I’m always so happy w the delivery and…

I’m always so happy w the delivery and service from Grafton Barbers and as I send in their hair product Shaped I’m also always very grateful

7 November 2025
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Karen,

Thanks so much for your lovely review! We’re delighted to hear you’re consistently happy with our delivery and service — and that you’re enjoying our Shaped so much! Your continued support really means a lot to us.

– THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Grafton Barbers Hansfield is a great…

Grafton Barbers Hansfield is a great location, spacious, comfortable, good parking, it's very own Grafton cafe attached to the Barbers. Katrina gives a 5 star haircut, with attention to detail. She is also a Barista professional and shared her knowledge of the delicious latte coffee from El Salvador. 5 star experience 🌟

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Very Easy to purchase a gift voucher on…

Very Easy to purchase a gift voucher on line.

13 October 2025
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Marilyn,

We really appreciate you taking the time to share that! Delighted to hear you found our online gift voucher process quick and straightforward — exactly how it should be. Have a great day & if you need anything please don't hesitate to reach out

– THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Aimen ⭐️

Aimen in Grafton barbers Arnotts gave me a great experience. Haircut was top tier and he was very friendly and chatty. We spoke for the entirety of the haircut and he also assisted me with what haircut would suit me most. Will 100% be going back to him.

17 October 2025
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Cillian,

Thanks a million for the fantastic review! We’re delighted to hear that Aimen provided such a top-tier experience at our Arnotts store. His skill, friendly approach, and attention to detail truly represent what The Grafton Barber is all about. We’ll be sure to pass on your kind words — he’ll be thrilled to hear them.

– THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Prompt

Prompt, complete and accurate fulfilment of on-line order.

23 September 2025
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Michael,

We really appreciate your feedback! Delighted to hear your online order arrived promptly and exactly as expected — that’s the level of service we always strive to deliver.

– THE GRAFTON BARBER TEAM

Rated 1 out of 5 stars

I purchased the Full Works Voucher…

I purchased the Full Works Voucher (€67) for my partner expecting a 70-minute premium grooming service (35 min hair + 35 min shave) as advertised. However, at the Arnotts Grafton Barber branch on 11 September 2025, the whole appointment lasted only 18 minutes.

Most of the promised services (consultation, shampoo, scalp tonic, pre-shave oil, hot towels, aftershave balm, complimentary beverages) were not provided. The barber also tried to charge extra for the shave even though it was clearly included in the voucher.

The only hot towel given was dirty and full of hair – extremely unhygienic. This was a complete misrepresentation of the advertised service and a huge disappointment.

Very unprofessional and not worth the price.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Tallaght Store

The lads are always so friendly and professional. Ross is an absolute gentleman, he always makes sure my 6yo, who HATES haircuts, feels safe and at ease! An absolute credit to The Grafton Barber!

14 August 2025
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Vicki,

Thank you so much for your wonderful review and kind words about our Tallaght store!

We’re delighted to hear Ross makes your little one feel safe and comfortable—that means the world to us.

We really appreciate your loyalty and look forward to welcoming you both back soon!

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

As always the presentation of the…

As always the presentation of the product is top class I love getting the delivery with a few bonus pieces added which is a nice touch and the products are great also

31 July 2025
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Stephen,

Thanks so much for your kind words. We’re delighted to hear you enjoy both the presentation of your orders and the little bonus extras — it’s our way of showing some extra appreciation for our customers. Even better to know you rate the products so highly too.

We look forward to sending your next delivery your way.

– THE GRAFTON BARBER TEAM

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