I purchase two bags in April this year from Grace Leather. Both bags have fallen apart. Shoulder strap split, pipping breaking in many places. Stitching coming apart. Do not buy from them
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Same story as everyone else. Got conned by retirement story but they are still operating 1 year later! A part continuously unscrews and then the strap falls off, since receiving the bag. Last time I... See more
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Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.4
Poor
2K reviews
No recent history of asking for reviews
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Bag falling apart
I purchased 3 bags, one for me and two for gifts. I started using mine after Christmas 2024. I’ve been using the Alina bag, “Grace’s Signature Design” and it’s already falling apart. A seam on one zipper came apart and the zipper came off. There are threads coming apart all over the bag. I have pictures but cannot upload them here. The bag has poor construction.
1 January 2025
Unprompted review
Reply from Graces Bags
We appreciate you taking the time to share your experience, Shirley. We’re sorry to hear that the Alina bag did not meet your expectations in terms of durability. Quality is important to us, and we regret that you’ve encountered these issues after only a short period of time.
Please reach out to us at feedback@gracesbagsonline.com. We’ll look into this and see how we can assist. Your feedback is valuable, and we appreciate you bringing this to our attention.
The bags were lovely
Last I heard from them they were to talk to someone to see about my damaged bag. After the arrival of the first order which was placed before the problem order never heard back from them so do not see any advantage to start it all over again. I had the bag fixed myself - it was for a gift- The bags were lovely. But delivery was a nightmare . Wanted my residential ended up being delivered via my P> Box My orders took from October to December to arrive . One had a loose tab sent photos and were going to see to the problem as my time was out for return- . Never heard another word . Would not order again too much hassle
4 November 2024
Unprompted review
Reply from Graces Bags
Hi Desley!
We appreciate you sharing your experience. We're glad to hear that you liked the bags, but we're sorry to learn that the delivery process was frustrating for you. We understand how important it is for orders to arrive at the correct address in a timely manner, and we regret any inconvenience caused by the shipping issues.
Regarding the loose tab, we apologize if there was a lack of follow-up. We strive to assist our customers with any concerns, and we regret that this was not handled to your satisfaction. If you’d like us to review this further, please reach out to us at feedback@gracesbagsonline.com. Your feedback is valuable, and we appreciate you taking the time to share it.
Excellent quality and beautiful…
Excellent quality and beautiful product. Great care in packaging and shipment. Responsive to questions. I am very happy with all my purchases.
29 December 2024
Unprompted review
Reply from Graces Bags
Hello Judy!
Thank you for your kind words! We're delighted to hear that you are pleased with the quality and beauty of our bags. We take great care in packaging and shipping to ensure your order arrives in perfect condition, and it’s wonderful to know that our efforts made a difference in your experience.
Your satisfaction means a lot to us, and we truly appreciate your support. If you ever have any questions or need assistance, please don’t hesitate to reach out. Enjoy your purchases!❤️
Reply from Graces Bags
Hi Claribel!
Thank you so much! It’s wonderful to hear that you love all five bags. Knowing that our bags have met your expectations truly means a lot to us.
Your support and trust in our bags make all the difference. If there's anything we can do for you, feel free to reach out anytime. Enjoy your bags!❤️
Prompt delivery
Prompt delivery. Quality merchandise. I ordered 3 and am very happy with my purchases
15 November 2024
Unprompted review
Reply from Graces Bags
Hello Ruth!
Thank you for your support! We’re so pleased to hear that your order arrived on time and that you’re happy with the quality of your three bags. It’s always great to know that our customers are satisfied with their purchases.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need any assistance or have any questions, please don’t hesitate to reach out.
Thank you for choosing Grace’s Bags!❤️
Grace’s bags and Barclays bank
Hi. The first thing is to realise that this is not the company as in the ads. This is actually a Chinese company cloning the original posting, they have also used a very similar blurb about cashmere sweaters and cardigans. I stupidly fell for the ad and ordered 2 ‘leather craftsmen’s made’ bags. The next morning I woke up, read the reviews and realised I’d been conned. So I phoned up my bank - BARCLAYS. They refunded the items and I thought no more about it. I did receive mails re a dispute, but having got my refund I stupidly (again) ignored them. The bags arrived. The most awful plastic items stinking of plastic. I mailed the company and offered to return them if they sent me the postage - no answer. Then I eventually heard from BARCLAYS that the dispute had been settled in favour of the Chinese crooks and withdrew the sum. I then phoned and after much (huge) hassle reached a person, I said just look at the reviews! You are repaying a scammer and as I’m a long standing BARCLAYS client, the bank did repay me. It seems that the original payment was from the bank, I was not informed about this and that as I didn’t carry on the dispute it was settled in favour of the Chinese crooks. It seems that the sale of goods act does not apply in this instance and that BARCLAYS investigation dept lacks the nouse to spend 2 minutes researching GRACE’S BAGS on line.
I am now extra vigilant and go by the maxim that ‘if it’s too much of a bargain it is’. Don’t be suckered!
PS The response below is from the Chinese company, don’t be suckered, do your research! They are crooks!
11 November 2024
Unprompted review
Reply from Graces Bags
We're truly sorry for the frustrating experience you've had, and we completely understand how disappointing it must have been to receive bags that didn’t meet your expectations. We want to clarify that Grace’s Bags is the only brand we operate, and any other businesses you may have come across are not affiliated with us. We take quality and customer satisfaction seriously, and it’s disheartening to hear that your order did not reflect the standards we strive for.
We would also like to clarify that we are not a Chinese company. While we have partnered with multiple fulfillment centres overseas, including in Asia, we are an independent brand focused on providing quality bags.
We strive to provide a positive shopping experience for all our customers and take all feedback seriously. Your feedback is valuable to us, and we appreciate you taking the time to share your experience.
I order 2 leather bags for Christmas
I order 2 leather bags for Christmas. They were definitely not leather but cheap synthetic leather.
I would never order from this website again. What a scam!
25 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Gaylene. We’re sorry to hear that the bags you received did not meet your expectations. We understand how frustrating it must be to receive a product that doesn’t match what you were hoping for. Quality is important to us, and we are committed to offering our customers the best possible experience.
If there’s anything we can do to address your concerns, please feel free to reach out to us at feedback@gracesbagsonline.com. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
I love all of them
I love all of them. Each makes a great smile to my sisters. To my husband's mother and sisters and my friends!
Thank you so much.
Excellent quality and customer service could answer any of my questions, too.
24 December 2024
Unprompted review
Reply from Graces Bags
Hi Elena!
Thank you so much for your kind words! It truly means a lot to that you love all of the bags and that they’ve brought smiles to your sisters, mother, and friends. What’s more special than knowing that the gifts you gave are being enjoyed and bringing happiness to your loved ones? We’re so happy to have been a part of that moment! Your recommendation means so much, and we truly appreciate you sharing your experience.
If there’s anything we can do for you, please don’t hesitate to reach out. We’re always here to help and would love to assist in any way we can. Thank you again for your support, it really means the world to us, and we appreciate you letting us know!❤️
Not Happy at ALL!!
Unfortunately I had to give only 2 stars. I purchased a bag from them I like a lot. When I received my bag it had strings hanging from the stitching. The picture on the website did not have loose strings coming out at the seams. A few months later because the other bag was a bit big I got another bag and it was not like the picture. I wanted to return it. They suggested I order another bag and they give a discount. They wanted me to avoid shipping back due to custom cost. I told them the bag I wanted and they quoted the same price of the bag. No discount. So I wanted to ship it back and they offered 15% back of the price I paid. I’ve emailed several times and no response. This is not how you do business. Not sure why I’m being ignored but I definitely will not purchase another bag. Nor will I recommend them to anyone. Not honoring your own suggestion is disappointing. Customer service is not customer friendly.
16 January 2025
Unprompted review
Reply from Graces Bags
Thank you for your feedback, and we are truly sorry to hear about the issues you've faced. We apologize for the experience you had with the quality of our bag, and the loose stitching. We also understand your disappointment with receiving a bag that wasn’t like the picture on our website. We strive to provide accurate pictures of our bags, and we apologize that it didn’t match your expectations.
We would like to make things right and would really appreciate it if you could reach out to us with your order details so we can better assist you and find a suitable solution. Please contact us at feedback@gracesbagsonline.com. We are committed to providing better service and will be sure to follow up promptly this time. Your satisfaction is important to us, and we hope we can work together to resolve this matter.
Thank you for sharing your experience, and we sincerely hope we can turn things around for you.
Lovely functional bag
The bag I bought was beautiful and I love all the pockets it has.
I loved the bagso much I purchased a different one.
Highly recommend.
14 December 2024
Unprompted review
Reply from Graces Bags
Hi Vada!
Thank you so much for your kind review! We're so happy to hear that you loved the bag and found it useful with all the pockets. It's always wonderful to know our customers enjoy both the style and functionality of our bags.
We're even more excited to hear that you loved the bag so much that you decided to purchase a different one! Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any assistance or have further questions, please don't hesitate to reach out.
Thank you for choosing Grace's Bags!
If I could give zero stars
If I could give zero stars, I would. Bought two purses for my wife and when they finally arrived, we were not happy with them. They are not real leather and we couldn’t be more disappointed. Contacted customer service right away about returning the bags and it’s been over two weeks with no response. Worst customer service ever and I will tell everyone I know not to order from them. Order is under name Richard Coppock. I read the response from Graces Bags and contacted them immediately with my order info/confirmation. It has now been six days and have not heard a word back from them, as I expected.
10 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Richard. We truly regret to hear that the bags you received did not meet your expectations, and we understand how frustrating this situation must be for you and your wife.
Regarding the concern about the leather quality, we aim to provide accurate information about our bags on our website, and we apologize for the unclarity regarding the materials used. We take your feedback seriously, and we will ensure our product descriptions are clear and correct.
As for your return request, we sincerely apologize for the delayed response. Please do reach out to us with your order details at feedback@gracesbagsonline.com. We will work towards a fair resolution to address your concerns.
We truly value your satisfaction and are committed to resolving this issue. Thank you for your patience and understanding.
Grace is a degrace!
I bought a bag from "Grace" and the metal hardware that connected the strap to the broke. I only used this bag fro 2 months (bought it 4 months ago)
I wish I could attach the photo I sent them so you can see. Horrible customer - probably made in China by a 5 years old. It is a scam.
27 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Jane. We’re sorry to hear about the issue with the metal hardware on your bag. While we strive to provide quality bags, we understand how disappointing it must be when something doesn’t meet expectations.
We work with reliable manufacturers to ensure our bags are crafted well. We take concerns like this seriously and want to address the situation. Please reach out to us with your order details and a photo of the damaged bag at feedback@gracesbagsonline.com. We will review the issue and work towards finding a suitable resolution. Your satisfaction is important to us, and we appreciate your patience as we resolve this.
4 purchases should say how much I love…
4 purchases should say how much I love Grace bags! Initially, I purchased a bag and wallet. They are beautifully made, look very high end, and arrived reasonably timely considering it was Christmas time. Then my friend asked me to order two for her, one as a gift, and one for herself. They arrived very quickly and she is thrilled with the many pockets, color, and feel of the leather. We both highly recommend!
10 December 2024
Unprompted review
Reply from Graces Bags
Hi Linda!
Thank you so much for sharing your wonderful experience! It means a lot to hear that you’ve made four purchases with Grace’s Bags, what an incredible testament to your satisfaction with our bags. We’re so happy that your bag and wallet impressed you with their quality and style, and that they arrived in time, especially during the busy Christmas season.
It’s even more exciting to know that your friend loves her bags too! The pockets, colour, and leather feel truly make them special. It sounds like you've started a little bag trend, who knows, maybe your other friends will be next! Your recommendation has truly brightened our day, and we’re so happy to have you both as part of the Grace’s Bags family. If there’s anything else we can assist with, or if you just want to share more bag love, feel free to reach out. Thank you again for your love and support! ❤️
Best regards,
Grace
Effort made by Grace's Bags
I posted a very negative review of Grace’s Bags on TrustPilot and on the BBB recently. Grace’s Bags received a report from the BBB about my posted review. Their customer support then contacted me by email with an alternative solution to resolve the issues I mentioned. I responded by email that I chose not to accept their alternative, but I also reiterated my desire for a full refund of my purchases based on the issues mentioned. Within the same email, I discussed in detail my concerns and mentioned that there were many other reviews posted expressing the same concerns.
Today, on Jan. 26, I received an email from Grace’s customer support that they were refunding the charges for my two purchases and assured me that they were looking into the issues I specifically mentioned.
Review sites such as TrustPilot and the BBB often provide customers with important information before purchases are made. That is their purpose. However, I also believe it is important to provide positive feedback when appropriate.
26 January 2025
Unprompted review
Reply from Graces Bags
Thank you for updating us and sharing your experience. We appreciate you giving us the opportunity to resolve your concerns. We understand that your feedback on platforms like TrustPilot and the BBB can help guide other customers, and we value your input in improving our processes.
We are happy that we were able to offer a solution, and we’re committed to reviewing the issues you raised to ensure they are addressed moving forward. We also recognize that feedback, both positive and negative, is an essential part of growing and providing a better service. If there's anything else we can do to assist or if you have further questions, please don’t hesitate to reach out. We're always here to help.
Thank you again for your valuable feedback!
Delivery was promptDelivery was prompt, I loved the quality of the bags
Delivery was prompt, I loved the quality of the bags, and the people who received these as gifts were really happy with them too! Will miss you when you retire.
2 January 2025
Unprompted review
Reply from Graces Bags
Hi Leslie,
Thank you for the lovely review, what a treat to read! 🎉 We’re so glad to hear the bags were a hit, not just with you but with the lucky gift recipients too. It sounds like you’ve officially become everyone’s favorite gift-giver! 🎁✨
As for us retiring, you’re making us blush! 🥹 We’ll certainly miss amazing customers like you too, but don’t worry, we’ve still got time to keep spoiling you with more fabulous bags before we hang up our handbags.
Thanks for being part of our journey, and we hope to see you again soon!
Best Regards,
Grace
DISSAPOINTED AND FEEL SCAMMED
I bought some bags before Christmas '24 and was really excited. But was sorely disappointed when I received my products. They are cheap looking and feeling and some were not to the dimensions that were advertised.
I just feel really scammed and taken advantage of. I am disappointed that you take advantage of people like this and advertise fake products.
Your products have been found on other websites in China for less than $5 per product. I only think it is right that you offer a full refund for product sent back, especially with all your responses sent back to other reviews saying your willing to 'help' and come to a fair 'resolution'.
I also don't understand how your 'sale' goes on forever. You draw in people with fake and plainly filthy advertising that the bags are so much off when they're not worth anything near what is said as the rrp or the sale price.
My products were also delivered while I was away so I didn't receive them when the post says delivered. I want a refund for my bags. I was also in shock by the way they arrived. I would of thought that bags that were made with proper leather wouldn't be packaged so carelessly.
I feel scammed, dissapointed and sad that this is what you do. Prey on people.
23 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Zoe. We’re really sorry to hear you’re unhappy with quality, dimensions and packaging of the bags. It’s never our intention to disappoint, and we regret that your experience wasn’t what you hoped for.
We do our best to provide accurate descriptions and ensure our bags are packaged carefully, we apologize for the unclarity regarding our materials, and value your feedback while we improve.
Our pricing is based on the craftmanship and costs of sourcing, and delivering quality products, while also keeping them affordable. We aim to offer value through quality and service.
We’d like to help resolve this for you. Please email us at feedback@gracesbagsonline.com, so we can look into this. Thank you for bringing this to our attention, and we’ll do our best to make things right.
SCAM
Scam! Junk! Pleather, not leather! Anyone that says their bags are leather, don't know ow the difference. They only offered me a 15% refund. Do not order from these people. Total false advertising!!!!!
20 November 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, Nancy. We’re sorry to hear that your experience with our bags left you disappointed. It’s always our goal to provide quality bags and transparent descriptions, and we regret that this was not your impression.
We strive to provide detailed information about our materials on our website to ensure customers can make informed choices. We apologize that the description felt misleading and will work on improving clarity to prevent this in the future.
Regarding your concern about the refund, we aim to offer resolutions that are fair to our customers. Please reach out to us directly at feedback@gracesbagsonline.com. We’re committed to addressing your concerns.
Scam, no customer service and The quality of the bags are poor
The quality of the bags are poor. I tried to cancel my order two hours after I ordered and they refused to cancel the order and then I found out they don't offer returns!!! ****"Please do note that I do not offer free returns. And Returns should be sent back directly to my fulfillment company in Asia."*** So Where are they made? Asia? Very dissatisfied with this scam they are running. I should have done my research before purchasing. Please, Please do not buy anything from this company unless you want to be frustrated.
15 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience, and we’re sorry to hear that you’re dissatisfied with your purchase. We understand your frustration regarding the cancellation request, and we sincerely apologize for the inconvenience. Our cancellation policy is clearly mentioned on our website, and our goal is to process orders as quickly as possible. Unfortunately, this sometimes makes it difficult to cancel an order once it is placed.
Regarding our return policy, we've partnered with multiple fulfillment centers overseas, and while we do offer returns, customers are responsible for managing the return shipping. This is due to the logistics involved. We are committed to providing clear information about our offerings and will continue to improve our communication moving forward.
We genuinely regret that you felt frustrated with your purchase. If you want to, please feel free to reach out to us at feedback@gracesbagsonline.com. We truly value your feedback and want to ensure that your concerns are addressed.
scammy scam
I made this review for the other page bur I’m posting it here again. The owner images on this site are ai generated slop, there is no grace so to speak. There are other sites running the same scam with different “character” images. Literally the fakest most obvious AI generated pics. Unfortunately a lot of people are falling for this scam which is very sad. The images of the product on the site are typical sales photos that can easily be found on aliexpress and temu. Realistically no single person would be able to handmake this many items and sell them at such a low cost. Seemingly this company has been “closing down” for months at this point which should be another red flag. Please do your due dilligence before clicking on social media ads, there is a bit more info on this scam site if you google it. The owner responses all make excuses for these issues including outsourcing fulfillment overseas which really makes zero sense if these products are supposedly handmade.
19 August 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns once again. We sincerely apologize that your experience with us has led to such frustration. We are not affiliated with any other sites. We operate independently and are committed to offering quality bags and services to our customers.
We want to assure you that we take all feedback seriously and are committed to continuously improving the information we provide on our site. Regarding the concerns about our products being handmade, while we do work with partners for logistics and fulfillment, our products are indeed designed with care and attention to detail. While we do provide clear images of our website, we’ll keep working to make sure our offerings are as accurate.
We value every customer and feedback, and we are dedicated to ensuring that everyone’s experience with us is positive. If you have any further concerns or questions, please feel free to reach out directly at feedback@gracesbagsonline.com. We're here to address any issues you may have.
Do not deal with this company
Do not deal with this company. Received the product - didn't look like pictures, inside was made of a paper like product. They won't respond to my emails. Stuck with a crap product!!
So their customer service sucks as well!
23 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience, Naomi. We understand that the quality of the handbag and the wallet you received wasn't as expected. We make every effort to provide clear and accurate images of our bags on our website to ensure customers can make informed decisions, and we regret that we didn’t meet your expectations this time.
We also apologize for the lack of response from our customer service team. We aim to provide prompt and helpful assistance to all of our customers, and we’re disappointed to hear that we fell short in this instance. Your feedback is invaluable to us, and we’ll work diligently to improve both our product descriptions and our customer service practices. If you haven’t already, please feel free to contact us directly at feedback@gracesbagsonline.com, and we’ll do everything we can to resolve your concerns.
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