Gousto Reviews 

Food is good and easy to prepare

Works for us as everything is remeasured so you know if you order a meal for 2 people that's exactly what you will get with no waste and the instructions are really easy to folliw

Great ideas and we enjoy the food. Due to us trying to sell I have stopped it until we get to our new house.

I hope if Gousto read this they will change my courier from Evri to another more reliable company. 2 weeks out of the last 3 they have been a 20-57 & an estimated 18-30. This is not good enough for parcels containing food in this hot weather.

Received my first order today, was quite disappointed as I’ve been with hello fresh before and liked how it all came in numbered bags for each meal. Each meal ingredients were all in same bag for the one meal. Gousto have delivered with all ingredients scattered here there and everywhere. Items were leaked and couple things missing. Not great first impression:/

Fab meals and all ingredients really fresh and great quality, love it!

Great meals, always delicious and simple to make after a long day at work.

Our order did not arrive after me wasting a full day waiting in for it.

No fuss. Fresh ingredients and if you're like me it takes the bother of figuring out what to eat for the week. Gousto makes you enjoy cooking again 😁

Recipes are good and varied. On occasions the portions are questionable but manageable. Delivery - although consistent, none of the couriers adhere to designated safe place storage they simply dump and go which as well as being a nightmare during hot weather has caused damage to product too.

Recipes are easy to follow and prepare.
Very tasty too.

the recipes are surprisingly good, the customer care is excellent if you have any questions problems. I would recommend anyone to give it a go especially if you work

Been using them for a few months now, great service and worth the money.

I came back to Gousto after some time away. Id continue to recommend them, meaning I had a number of credits saved up, and given that things are currently challenging financially, I thought it would be a good time to try them again.

Currently, I wish I hadn't bothered. I waited up until 1am for a delivery which should have arrived by 7pm, and then disappeared off the tracker.

Gousto have said they'll refund me but this will take a week, so in the meantime I've had to borrow money in order to buy food for the week.

Given that I have seven credits pending, I'll give them one more try, but if I lose food for the second week in a row, with minimal apology and no way of paying for dinner, I'll be requesting my remaining credit to be paid out.

We have been having Gousto recipes delivered for a year now.

We love the choices which we can adapt if we want extra protein, calorie counting, we are tight for time or even a lazy quick ready made meal.

Our order comes on time, the quality of the ingredients is very good and fresh produce lasts the 5 days.

We started having Gousto to manage our portion control with a new year health kick, over the 12 months we’ve lost a considerable amount of planned weight, we now eat more varieties of meals than we did before, the fridge and cupboards are no longer over stocked.

Give it a go 😊

We mostly enjoy it. Classically our issue is not a lack of competency in cooking, but a lack of imagination. With Gousto it takes all the imagination problem away and we just get everything we need. Criticism? Okay:
- Occasionally there are missing ingredients. Maybe once a month at most and to their credit they reimburse without quibbling.
- We've never had an issue with fresh food arriving spoiled, but sometimes things delivered on the Monday has a use-by date that doesn't last until the Saturday, and there's no way of ensuring this in the order
- One issue that's a little frustrating is that you have to order the whole box with the same number of portions. On 2 days a week there are 4 of us having dinner together, but on 2 days there's only 3 of us. It would be good to mix this up
- One of the big selling points is the lack of food waste which is great, however there is much too much packaging waste, especially small non-recyclable packets. For example, one meal this week has 8 x 16g tomato pastes where a single packet would use a much smaller proportion of non-recyclable plastic. Some of the packaging could be more recylable
- And in dishes with rice or pasta there is far too great a proportion of the rice or pasta and relatively little meat and sauce, especially on 4 portion meals

A delivery from Gousto arrived today even though I’d cancelled my subscription 9 days ago. A week and a half ago I cancelled my subscription a few hours too late and Gousto chose the menu, they sent a delivery and the food choices weren’t good. Because I’d cancelled my subscription and deleted my account, I also didn’t have access to the app for 1 person instructions. Tho website stated my account needed reactivated and I used the chat box the asked for app access, so I could follow the instructions but no response. Turns out that Gousto re-subscribed me without my consent, which triggered an immediate delivery, which I refused on the doorstep. It was a struggle with customer services, with their initial refusal for a refund but finally got it, only because I had evidence from the chat box history The experience has completely put me off Gousto.

Have been doing gusto a number of weeks, with a weekly box and we absolutely loved it, loved the amount of choice, way it made thinking about meals so much easier and we didn't have one meal we didn't like. Despite the prices increasing following the initial promotions dropping off, i decided i was happy continuing the subscription as we enjoyed it so much.
We had no problems for weeks until that is, they started using Evri as delivery partner. The first delivery with evri arrived extremely late in the day but the next one the following week was when we had the real issues and my opinions on how great Gousto is drastically changed.
Delivery was due Monday, stayed in all day awaiting the delivery which never arrived, i was due to leave for a concert that afternoon and i was staying over night so the fact that the delivery didnt arrive caused me massive inconvenience, i was not able to leave at the time i originally planned and i was also concerned about the box which contained raw chicken and pork having been out and unrefrigerated for so long.
I contacted the Gousto customer chat and was told they’d look into it and i was assured i would be provided with compensation and that i would also get my food for the week (one way or the other). I was advised they’d monitor it and get back to me with an update. I waited and heard nothing…
12:30pm the next day arrived and i’d still heard nothing so i called customer services. Despite me being told the previous day that i’d be compensated and that i would receive my food or replacement at the earliest convenience, that was not the resolution i was provided, despite me telling the advisor that was what i was told. They did not offer the solution i was told i would get and i felt that their customer service was actually horrendous! I was left out of packet and with no food for the remainder of the week and it would now be difficult for me to get out to do a shop. I advised them that if I wasn't given the solution i was promised i would be cancelling my subscription - their response was essentially i should cancel it then!
Safe to say my subscription is now cancelled.
This is an utter shame as we loved the service, the recipes, the convenience and everything about Gousto until this past week. We had never had any issues until this past 2 weeks and i’m actually sad that we won’t be having the recipes anymore, but it seems that when you do encounter an issue, their customer service is completely unwilling to help and provide an appropriate resolution (even when thats what they’ve previously promised!)

**follow up comment following the reply from Gousto***
I feel there is very little point me contacting your team again as i have spoken to them twice now and they have been unable to assist me. Should you wish to discuss this further then i suggest you make contact with me, rather than giving me your stock reply!

Easy to order. Food is always good quality. I have tried other companies this 1 is by far the best. Delivered on time.

First order missing items second order rotten vegetables and a rotten piece of ginger. Was offered £3 credit on my next order even though I could not cook the meal without 2 ingredients.