Gousto Reviews 

Great menu choice for gluten free customers, super tasty and quick/fuss free to cook. Reignited my enjoyment for cooking.

I wanted to love Gousto because the recipes and food are great.

Unfortunately, the delivery experience has completely undermined the service.

My last three deliveries were all handled by Evri, and every single one went wrong.

Boxes arrived late, were left in the wrong place and, in one case, I even received a notification saying the parcel was being returned to the sender. The final straw was my latest box being delivered to the wrong address instead of my designated safe place. I was unable to recover it.

Customer service was polite and apologetic throughout, but apologies do not solve the problem. They followed scripts. Call back tomorrow. Chase it again.

I repeatedly explained that the issue was Evri’s poor performance and asked whether I could opt out of using them.

The answer was no.

Gousto charges for delivery, so I expect the delivery service to be reliable. If a courier fails three deliveries out of three, I do not think it is unreasonable to ask for an alternative. Instead, I was told to wait another day before I could even request a refund, meaning I had to spend even more of my own time dealing with a problem I did not create.

Gousto is supposed to make life easier. For me, it did the opposite.

The food deserves better than the delivery service supporting it. Until Gousto gives customers a choice of courier or addresses the repeated issues with Evri, I cannot recommend the service. I have cancelled my subscription and taken my business elsewhere.

UPDATE:
A scripted response to every negative review is meaningless. I already explained in detail to your "customer service team" what they could do to rectify the situation - they too answered by following scripts rather than solving issues - so now I'm waiting for a refund for my missing box and I've cancelled my subscription. Service isn't following scripts - it's solving real customer problems with meaningful solutions.

Always exceeds our expectations and gets us to try different meals and most importantly takes away that age-old question of "what do you want for dinner this week!!!!???" Don't get me wrong, some meals are not for everyone in this house, but it really has opened up a new variety of dinner time meals, and even after 2 plus years of using this service, we still get pleasantly surprised.
Unfortunately the only let down sometimes is the delivery service but this is third party that can really mess up on occasions, but the gusto customer service are always making up for their failure!
Extremely happy customers

Great tasting fresh food!
Portion sizes (especially protein) can be pretty small for 2 people

I have been using Gousto for nearly 3 years now. When I lived under my old address they were using DPD and Yodel as delivery companies and apart from ONE occasion I never had real issues with delivery.
This has changed since I moved house.
That’s when EVRI stepped in.
Even though I complained multiple times that I don’t want Evri to be delivering my Gousto boxes as they simply come way too late to cook on the same day for tomorrow (they showed up at 8:30 , 9pm etc) . I complained last month saying I am considering leaving (and I paused my subscription for a week or so) emphasising I don’t even mind paying extra to have my box delivered by DPD (who have been amazing and always give me delivery window in the morning of my delivery so I know what to expect). This clearly went over their head cause today I am yet again waiting for my delivery via Evri. And again I have no delivery information despite 6:15pm already. So again I won’t be able to cook my Gousto until tomorrow (if it arrives today) meaning I am having to pay extra for lunch at work which defeats the purpose of ordering Gousto. I am getting really tired of constant complaining and not receiving any resolution. I don’t need you to refund me for my box, I said before - charge me £2 more for delivery but let me choose my courier ! I am starting to consider checking out other companies as there are other options out there … you can do better Gousto !

it hasnt arrived! 1728

A great range of recipes... really enjoying our weekly boxes!

Food is great. Staff are fantastic and patient if you have a problem.
Would definitely use again
Steph

The food is nice but the portion sizes are too small, either the meat is too small or there’s not enough veg. When you do feed it back, you get a small discount for the following week but nothing seems to change!

Issue with ingredients on delivery was easy to contact customer services who sorted very quickly.

There is a great variety of recipes to choose from, and ordering is easy. In fact, there are so many options that choosing can be the hardest part!

One thing I don't like is that if you don't place your order in time for the following weeks delivery, Gousto automatically selects recipes for you. I would much prefer to simply skip that week's delivery instead. It would also be helpful if they sent reminder text messages to do this rather than just emails.

My biggest issue was with the delivery. The driver threw the large box of ingredients over my 6-foot back garden fence instead of coming to the front door and leaving it in my designated safe place. I reported this to Gousto, but unfortunately nothing has been done about it, which was very disappointing.

I really wanted to like Gousto, I was hoping it would help my teenage Daughter be more independent with meals whilst my husband and I worked long shifts.

Despite informing DPD and Gousto where to leave the box if no-one home - every box was left in a non designated area, we came home on one occassion to find the box had disintegrated in the rain and had to retrieve the items from soggy cardboard.

Soft veg i.e: courgette was always damaged as it would be placed at the bottom of the box.
Ingredients missing! or ingredients provided that were too small for the meal, for example: medium potato, but actually only provided one the size of a minature new potato.

I think we persevered for longer than most people would, but in the end it was causing more problems than us just meal planning and buying the ingredients from a local supermarket.

I have awarded 3 stars because on the rare occasion Gousto got it right the meal was very tasty and we continue to use the recipe card.

Thank you for your response Gousto... hopefully the review will help ith the communication between yourselves and the delivery company you use.. and also to help those packing ( i realise this is a very pressured job) just to take a little care to put the delicate food at the top... Its a great idea and if it had worked for us I would have considered rejoining.

Our positive experience was that Gousto customer service was very good when we explained the problems we were having and we were always reimbursed after we had provided photo evidence.

The food is always fresh. The flavours of the food after you cook it is nice.

Love the variety hassle free shopping only thing couple things in chicken iv had dates not been good still usd up iv recommended gousto definitely save money as in a supermarket I would spend more.
Keep up the good work 👏

Food is really nice but delivery service is shockingly bad.

Firstly, the positives - having been a customer of Hello Fresh for quite a number of years we have become bored with their menu choices and lack of ‘fresh’ ingredients (ironic huh).
Gusto has been a refreshing change. The menus seem more varied and the recipes, although generally more complex are certainly tastier. We have enjoyed every meal we have tried over the last 3 weeks trying 4-5 recipes per week and would not score any of them below an 8 out of 10 with many being ‘10’s’.
The only reason I haven’t scored a 10 is the following gripes:
1. The packers have a habit of packing bread or other soft items like tomatoes first and then placing potatoes on top of them. Surely they should be picked/packed first.
2. The ice packs, although seem sturdy, have leaked and soaked the box and menu cards.
3. Some of the items were not the freshest meaning they had to be used first, even though we store all the fresh items in the fridge. I had to go to the supermarket to buy tomatoes- not great.
Customer services deal with ‘bad food’ quickly and seamlessly, but not ideal.
Overall, very pleased, and would have given a 5 star review if not for the few minor gripes. We love the struggle of dinner decisions being made easy!

Have used Gousto for years, both subscription and ordering one off boxes. Always thought they were great, sometimes have issues with ingredients but any issues are quickly resolved.
Unfortunately ordering my box for next week I’ve accidentally checked out twice as I didn’t realise the first order went through, and now have one box scheduled to arrive on Monday and the exact same box to arrive on Tuesday. Tried to sort it via online chat this morning to cancel the box for Tuesday however no one got back to me. I called them this afternoon to be told there is nothing they can do, they can’t cancel the box and I will be paying almost £100 for food where half of it will not be eaten as we are a family of 2.
We eventually agreed after a lot of negotiation that I will receive 50% of the cost of the box back however they will still be sending the food which will be wasted. I find it absolutely ridiculous that it cannot be cancelled when there was still 2.5 days from when I called until the box being delivered on Tuesday.

Surely this won’t be prepared for me until the day before so why can’t it be cancelled?! It’s really put me off using Gousto and I’m not sure I’ll be using them anymore after this week.

My box didn’t arrive. Used the live chat but didn’t get a reply after 35 minutes

Unfortunately one of the ingredients was missing so I had to improvise.

We cancelled a subscription 12 days ago and they have still taken money out of my account, we contacted them to have money refunded to be told it’s be processed you have had an email and they can send 15% back. But we don’t want it, we did not order it. Answer nothing I can do!! We want to speak to a manager, No I am and nothing we can do!!! Absolute Joke DO NOT USE THESE PEOPLE they will rob you