Gotaxrefunds Reviews 

277
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally professional, friendly, and supportive throughout the entire journey. Clients feel that the service is reliable and efficient, ensuring that tax refunds are handled smoothly and successfully. Many individuals note that clear communication and prompt updates make a potentially stressful procedure remarkably straightforward and easy. Some people were dissatisfied with communication delays, mentioning that they had to follow up frequently or encountered a sluggish document exchange. Despite these occasional hurdles, users remain very happy with the final outcome and strongly recommend the services.

What people talk about most

Service

Clients share positive opinions on service, highlighting reliable, swift, and professional assistance from... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professional,... See more

User experience

People report positive experiences with user experience, highlighting that the process is quick, simple, and... See more

Refund

Users describe positive interactions with refund services, noting that the process is handled quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wouldnt mind referring my friends to this company. Sharon was very helpful, always available to answer all my questions. Everything was explained well and all was clear. The whole process went smooth,... See more

Company replied

Rated 5 out of 5 stars

The service was excellent from start to finish. The staff were professional, friendly, and kept me informed throughout the process. My tax refund was handled quickly and everything was explained clear... See more

Company replied

Rated 5 out of 5 stars

To be honest, have worked with you guys for the past two years now, all I can say it wow 👌 everything seems amazing 👏 documentations and updates 😀. I'm looking forward to next tax year. Thanks I... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Gotaxrefunds. They helped me successfully with my tax refund, and the whole process was smooth, straightforward, and stress-free. The staff were helpful and professional... See more

Company replied


Company details

  1. Tax Consultant

Written by the company

Go Tax Refunds is a UK-based tax refund service that helps workers check whether they may have overpaid tax and, where applicable, claim money back from HMRC. Go Tax Refunds supports customers by reviewing their information, identifying potential entitlements, and managing the tax refund process clearly and straightforwardly. The service is designed to be simple and accessible. Customers complete an online check, and the Go Tax Refunds team handles the claim on their behalf while keeping them informed throughout. Customer feedback helps the company continually improve how it supports people through their tax refund journey.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

277 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(277)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, staff always helpful and the process was smooth thank you

26 June 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Gotaxrefunds. They helped me successfully with my tax refund, and the whole process was smooth, straightforward, and stress-free. The staff were helpful and professional throughout, and I was kept informed along the way. I would definitely recommend their service to anyone looking for help with their tax refund.

19 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Wouldnt mind referring my friends to…

Wouldnt mind referring my friends to this company. Sharon was very helpful, always available to answer all my questions. Everything was explained well and all was clear. The whole process went smooth, cant complain about anything. Thank you guys, its always a pleasure working with you.

25 August 2026
Unprompted review
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Very reliable and been consistent.I…

Very reliable and been consistent.I highly recommend them.No need to worry.

25 August 2026
Unprompted review
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Very helpful

Very helpful and went through step by step

25 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Good service

Good service

25 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Excellence and High Standards

My experience was just wonderful. I have been working with Gotaxrefunds every year now since I found out about them. They are efficient, honest, transparent and very good communicators. They have always kept me updated and they have made all my claims possible. Thank you to the whole TEAM for a job well done. Excellence and High Standards

21 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 3 out of 5 stars

Transparency

I was glad i received my tax refund, however i was not happy that it did not include the promised payment of reffering an individual, i also did not like lack of transparency of what the amount of fees was going to be deducted as payment for the service it all seemed dodgy hence i did not trust outco
E that led to the final fees i received.

22 July 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your feedback, and we’re pleased to hear that you successfully received your tax refund.

Just to clarify, referral payments are separate from your tax refund and are paid once the person you referred has completed their claim with us. They therefore wouldn’t be included within your tax refund payment.

We’re sorry to hear you felt there was a lack of transparency around our fees. Our fee is 30% of the claim value + VAT where we are successful in claiming a refund for you. This covers the hands-on service we provide, managing the claim from start to finish and ensuring the information submitted is accurate.

We appreciate your feedback and will take it on board as we continue to make our communication around fees and referral payments as clear as possible.

Rated 5 out of 5 stars

Highly recommend

Go tax refunds where amazing with my tax rebate. Never done it before so they went though every step and helped me all the way through. Great communication within the team and couldn't be happier with the service they provided for me. Really kind and very helpful. Would definitely recommend 😊

21 August 2026
Unprompted review
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

My experience with Gotax.refund is a…

My experience with Gotax.refund is a lovely one, they are very good at what they do, they are never tired of sending emails, messages etc, just to make sure they get the work done. Weldone guys. Thank you for your help.

19 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link
below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 1 out of 5 stars

My questions about the amounts of money…

My questions about the amounts of money where not answered

18 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

We’re sorry to hear that your questions regarding the amounts of money were not answered. We have tried to get in contact with you to discuss this further and provide the clarification you need. Please get in touch with us when convenient, and we’ll be happy to help resolve this.

Rated 5 out of 5 stars

Team are reliable and always…

Team are reliable and always communicate with customers.

13 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 2 out of 5 stars

Reduce your percentage on service…

Reduce your percentage on service charge to 10%.

7 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Our 30% service charge reflects the level of service, management and support we provide throughout. A reduction to 10% would be significantly below our standard service level, so we wouldn’t be able to accommodate that rate. However, we’re happy to review the overall proposal and discuss what flexibility may be possible.
Thanks,
Go Tax Refunds.

Rated 4 out of 5 stars

Good communication,prompt update,Staff…

Good communication,prompt update,Staff handling the claim was polite,calm.

12 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your review and for trusting Go Tax Refunds with your claim.
We're glad we could help and that you were happy with your experience. We're always looking for ways to improve our service and appreciate all customer feedback.
If you know someone who could benefit from our service, why not refer them? You'll receive £50 for every successful referral, with unlimited referrals available.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support.
Go Tax Refunds

Rated 5 out of 5 stars

A highly reliable company with…

A highly reliable company with outstanding communication. They kept me informed at every stage, provided timely updates, and delivered the job professionally and on schedule. Thumbs up 👍

13 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Great experience I had

Everything was well explained when i first contacted them. The process was smooth and i was updated on every single step till the money landed in my account. Great team indeed. Highly recommend.

13 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 4 out of 5 stars

It was great as I didn't have to do any…

It was great as I didn't have to do any of the work

12 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your review and for trusting Go Tax Refunds with your claim.
We're glad we could help and that you were happy with your experience. We're always looking for ways to improve our service and appreciate all customer feedback.
If you know someone who could benefit from our service, why not refer them? You'll receive £50 for every successful referral, with unlimited referrals available.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support.
Go Tax Refunds

Rated 5 out of 5 stars

Small and the customer were very nice

Smooth and the customer were very nice

5 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 4 out of 5 stars

Improve on comminication if you call…

Improve on comminication if you call you don't usually get through to anyone and feedback on any communication is sometimes very slow. But generally you get things done I got my refund and still to receive all of it.

4 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your review and for trusting Go Tax Refunds with your claim.
We're glad we could help and that you were happy with your experience. We're always looking for ways to improve our service and appreciate all customer feedback.
If you know someone who could benefit from our service, why not refer them? You'll receive £50 for every successful referral, with unlimited referrals available.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support.
Go Tax Refunds

Rated 5 out of 5 stars

The service received was perfect

The service received was perfect

10 August 2026
Unprompted review
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

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