GoSimpleTax Reviews 

2,817
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy, simple, and straightforward, praising its intuitive design which simplifies the tax return process, especially for non-residents. People frequently highlight the excellent customer service, noting the team's patience, politeness, and quick, helpful responses. However, some people were dissatisfied with the website's interface, suggesting it could be more modern and clearer, citing confusing dropdown boxes and navigation difficulties. A few also noted occasional system glitches or slow performance, and some felt there was insufficient upfront guidance on complex topics.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, often describing it as easy, simple, and... See more

Website

Users describe ambiguous interactions with the website, with some finding it incredibly easy to use and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt, helpful, and... See more

Service

Clients share positive opinions on service, with many reviewers praising its ease of use and effectiveness... See more

Response time

People report positive experiences with response times, appreciating the prompt and helpful support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,817)

386 reviews in the last 12 months

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Rated 4 out of 5 stars

I am using for the 4th consecutive year…

I am using for the 4th consecutive year is a good software, but when you need support and they are responding to messages and emails quite long time is taking, unfortunately don't have a phone number

Ps All solved after 3-4 hrs Thanks

7 April 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Hi Elena, thanks for the review - are you waiting for a response now or is everything OK?

Rated 5 out of 5 stars

Cannot Praise Highly Enough

Used this for the first time last year and found it very straightforward to use by plugging in the figures from my QuickBooks P&L report and pension info.
Submitted and paid HMRC and all done and dusted. Have already got the figures entered and ready to go for this year. It’s so slick I actually enjoy doing my self assessment. Wished I’d used this years before now and saved a fortune with using an accountant.
Cannot praise this product highly enough.

5 April 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the great review Iain and we're happy that you have found the product so useful and easy to use.

Rated 1 out of 5 stars

I have been talking to Coco

I have been talking to Coco. I have paid for myself and my husband but the software does it allow me to add his details. I have just been going round in circles.
I live in Spain and have to pay tax on property rentals in the Uk. I don’t speak Spanish.
I would like some help. Is there a number I can call?

2 April 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hello Sylvia, i understand your problem has been resolved now - please let me know if you need any further help.

Rated 5 out of 5 stars

Simple to use

This worked for me for a number of years, had no issues and was straightforward to use.

30 March 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your kind review and we're pleased the software has been helpful to you over the years.

Rated 5 out of 5 stars

Great user friendly platform.

Easy to understand and use to file my UK taxes while living abroad.

9 March 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the kind review Ophelia, and pleased you found the software easy to use.

Rated 2 out of 5 stars

Not helpful helpdesk

I used them in Autumn 2025 for the first time hence I often needed help. They mis-interpreted my emails and their replies were never much help for a beginner.
Requests to help by a first-time user are replied to with “we are just a software provider, not an accountant” and/or direct to HMRC manuals – not webpages on where to enter what figures on their software, which would be more helpful.
Also they do not advertise that they charge £10 per year to verify your identity using one of those services that takes a picture of you and takes a hundred times to agree that it matches your passport.

31 December 2025
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review.

Rated 5 out of 5 stars

Ex pat with complicated situation

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As half year non UK resident its not possible to submit via Gateway and even accountants don’t always know how to deal with this. Easy to use so fast 46 pages of tax return done in less then an hour. Interface could be more up to date pls very happy 😃

11 March 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Magda and glad the software did what you needed. New interface coming later this year too!

Rated 3 out of 5 stars

Adequate

Adequate. Over priced. Won’t use next year, found cheaper elsewhere

10 March 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review.

Rated 4 out of 5 stars

Much simpler than HMRC

Much simpler than HMRC forms.
Well laid out input system.
A very good, helpful support team.
Helpful reminders (Optional).
Enable direct submission of tax return to HMRC.

9 March 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for the review and we are pleased you found the software easy to use and received good support.

Rated 5 out of 5 stars

GoSimpleTax,

GoSimpleTax,
They are really great. They seem to always sort out my issues when I have them.
Aiden and the team do a really good.
So thanks GoSimpleTax.

22 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Sonia, will pass your positive comments on t Aiden and the team.

Rated 1 out of 5 stars

I paid the fee and the return didn’t…

I paid the fee and the return didn’t lodge or tell me there was a next step so I ended him getting a fine from the HMRC

19 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hi,

The GoSimpleTax subscription provides access to our software to prepare your tax return, but the return needs to be reviewed and submitted by you to HMRC.

The GoSimpleTax subscription allows you to prepare your tax return and submit directly to HMRC, but in this instance it looks like you didn’t submit it once prepared. Full instructions on submitting are in the link below.

Here's a help article that shows how to file via GoSimpleTax - https://support.gosimpletax.com/portal/en/kb/articles/how-do-i-submit-my-self-assessment-3-3-2020

Thanks.

Rated 1 out of 5 stars

my return did not get submitted

my return did not get submitted, but i go tchargered!

19 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hi,

The GoSimpleTax subscription provides access to our software to prepare your tax return, but the return needs to be reviewed and submitted by you to HMRC.

The GoSimpleTax subscription allows you to prepare your tax return and submit directly to HMRC, but in this instance it looks like you didn’t submit it once prepared. Full instructions on submitting are in the link below.

Here's a help article that shows how to file via GoSimpleTax - https://support.gosimpletax.com/portal/en/kb/articles/how-do-i-submit-my-self-assessment-3-3-2020

Thanks.

Rated 5 out of 5 stars

Made the job of submitting annual…

Made the job of submitting annual reports to HMRC so straightforward. I would highly recommend it!

14 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for your review Pauline, and pleased you found the software so easy to use.

Rated 2 out of 5 stars

Very intrusive ID verification system.

Only reasons used this company because self assessment deadline was approaching and I didn’t realize overseas residents can’t make a self-assessment submission via the HMRC online portal.
Will not use this company again. Payment you see is not for entire submission. Each form used is charged for so fees can mount up.

ID verification system used exceptionally intrusive. Not only does verification system require a personal document it also requires you to allow a photograph look forwards and then turning right and left. Why was that necessary and where are my verification details now? More worryingly who has access to that data?

30 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Hello, thank you for your review and sorry you did not have a great experience. However, the price you paid is clearly stated on our website, with the Residency package central to the pricing. ID verification is something that is now becoming more widespread and applies to all systems that file to HMRC (and other government agencies/depts). It is designed to be as simple to use as possible and increase security for everyone. We do not see your data (apart from the fact you have passed the ID verification process) and use a very reputable company for this that takes all precautions when it comes to individuals data (see here for more detail https://support.stripe.com/questions/managing-your-id-verification-information#data-access).

Rated 5 out of 5 stars

happy customer

easy to use and very quick

3 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Brenda, pleased you found the software so easy to use.

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