Gooten: Print on Demand Reviews 218

NOT OK, placed an order for sample never went into production tried to cancel no reimbursement something is really off with this company I reached out to customer service multiple times and no replies I am really shocked by this. Save yourself money and time and your companies name and of use another POD.

DO NOT USE GOOTEN!!! They used to be great but the last couple of months they've been terrible! Nothing is shipping on time (we're talking 2-3 weeks for the same blanket sold by printify and shineon they all use MWW), customer service refuses to respond to help tickets, live chat or emails. The gooten Facebook group has been blowing up for weeks with everyone complaining and jumping ship. We're all moving to other POD suppliers.

I've been using Gooten for years, and my experience has been good. For the last two weeks, it hasn't. I have many overdue orders, and Gooten support is not replying to my tickets and emails. My tickets are 4 days old, and nobody replied to me.

I’ve been using Gooten for a year and a half without issues. I have it set up through Etsy and currently have a dozen orders that are anywhere from 2-14 days overdue that still say “in production” on Gooten’s site. I’ve reached out 6 times over the last 2 weeks, filing support tickets, and have not heard back. Naturally, all of my customers have requested refunds and cancellations. I cannot get in touch with anyone at Gooten and have no idea why they haven’t completed or shipped my orders, but I’m extremely frustrated and inconvenienced by this. Will have to disconnect Gooten and switch to a new fulfillment company.

Gooten had a system failure on [date] that prevented me from submitting order #11386643, 11382674. Support did not respond promptly, so I had to place the order with another provider (Printify) to avoid delaying my customer. Lost time and inconvenience. Not recommended until reliability improves.

Used to be the best out there, but recently have become a complete failure, and they will blame you for their lack of truth and delays in production. Customer for over 4 years and ran multiple 6 figures of product through them.

I have been using Gooten for over a year now. For mostly Woven Blankets and desk mats. I have consistently received 5 star reviews on Etsy until the past month.

My customers were not getting their products on time. Products were just sitting in production. No messages from Gooten. Then their website started returning 404 errors. They didn't update the facebook group to tell us anything. I had about 5 deskmats come through in one day only for them to charge me for them, the deskmats sit for days and then randomly send me an email saying they are SOLD OUT!

I was sending emails daily. Their turn around time for responding to emails is 4 days! 36 business hours! Business hours are 9-5.

In the midst of this, my woven blankets started just sitting again in production for long times. My blankets range from $93-$149. They kept telling me that despite what the website says is shipping time, the production is within SLA. Then a full 8 days later they finally sent an email saying their were issues with the production partner. Technical issues. But things are still on track to send out blankets..

Blankets went from shipping in a week to 2.5-3 weeks. I had one order come in I didn't see that was charged so I left it to see if I'd continue with Gooten. It took almost 3 weeks to receive the blanket. The lady sent me a message 2 days ago showing the blanket. It was the worst blanket I've ever seen!

Colors were wrong, the images were skewed. It was horrible. I've disconnected all 3 of my stores and deactivated all of my listings. I am done with Gooten! I am moving all of my listings to Shopify.

I have purchased a blanket from Shopify and it looks identical to Gooten.

Save yourself time and heartache and skip Gooten.

I’ve been using Gooten for years if you ever had to cancel an item due to a customer cancellation and it had not shipped , they would allow you to change the shipping address so that you could receive the item but after contacting them only 12 hours after receiving the receipt for the order that was placed. They told me that I cannot cancel the order and I cannot even change the address even though the items not supposed to ship for another 4 to 6 days so the person who canceled the order is still gonna get to receive the artwork for free now. They gave me no other option How can this be customer service? In real life, customers cancel orders people make mistakes on addresses. These things have to be able to be taken care of in real time before it ships to provide basic customer service.. Cmon

I’m happy to report that I was reached out to my support the following day and they made the cancellation so that I could take care of the customer in the situation which I am truly grateful for thank you

So far the experience has been a good one.

Helpful and honest thier support team are amazing

my experience with them has been solid so far, i think there are some things that can be improved but overall pretty good.

For me it was so complex to link my Shopify shop to Gooten's services (and comparing Shopify's AI-like support with Gooten's super old-school support - you ask a question and you get the usual list of ‘related topics’ that barely resolves your queries) that I've opted to print it myself, annoyingly.

Besides, I didn't find Gooten's prices competitive, to be honest.

Everything on Gooten has been great so far. Cant wait to continue using

After much searching when Printify stopped doing wineglasses I found Gooten was the only one I could find to do POD on them. Very Grateful.

Gooten got my attention because of its selection of products that other POD services do not have. It has been really easy to start my POD business with Gooten. I would like to see more mockup options and the ability to configure the pricing more easily, but overall I’m satisfied.

I am not new to POD but Gooten was a new platform to use. I'm so excited about my new online store! I'm using Gooten for my print-on-demand products, and I'm really impressed with their selection of high-quality items. The platform is super easy to use, even for a new user. I was able to get my store up and running quickly, and I'm already seeing some great results. I highly recommend Gooten to anyone looking to start their own online business!

I have been working with Gooten for a little while and my experience has been nothing but great! The processing and shipment times are better than other companies I have worked with and the product is better than I expected!

I like Gooten as they have a lot of premium product choices which is much better than other POD vendors.
However, they don’t have mock-up generator. You can only demostrate your design flatly. Otherwise you need to make up your own mock up which sometimes I will afraid that I have distorted the image/ the proportion because of the mock-up and it does not show the exact way the reality is, which may mislead the customers.
So, if they can have mock-up generator, I will know more how exactly it look in reality and i feel more confident that I am selling something nice and customers get the same so as well.