Good Life Sorted Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and compassionate approach, often describing them as invaluable and becoming like family. The service provided is frequently highlighted as outstanding, with many appreciating the personalized and individual care that goes beyond expectations. People also commend the company for its excellent communication, efficient processes, and the ease of setting up services, which contributes to a smooth and reassuring user experience. The company is also recognized for its ability to carefully match clients with suitable helpers, ensuring that individual needs are met and fostering strong, supportive relationships. Many consumers feel that the service has significantly improved their lives and the lives of their loved ones, providing peace of mind and enabling greater independence.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being helpful, efficient,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and reliability of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been recommended by other families to look at Good Life Sorted as our father has Alzheimer’s & as we all know more care & help is needed as this disease progresses.You get to choose from local... See more

Rated 5 out of 5 stars

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful... See more

Rated 5 out of 5 stars

Initially I took on one carer from Good Life Sorted after an interview with some of my daughters. Kim has been absolutely amazing with my wife who has early onset dementia. So, we took on a second car... See more

Rated 5 out of 5 stars

This has been a life saver for my family member. The care understanding and support is outstanding. Helping him stay in his home. The social Services care is very vague expensive and not understandi... See more


Company details

  1. Home Help Service
  2. Home Help Service Agency
  3. Aged Care

Written by the company

Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to arrange, excellent support

The person that supports my brother is thoughtful, kind and professional. She treats him like the intelligent man he is even though he has long term mental health issues and physical health challenges. He is happy she helps him - which is very rare. We feel lucky to have her and hope she continues.

26 October 2024
Unprompted review
Rated 3 out of 5 stars

They do not cover my area but are advertising on Indeed

Heavily advertising on Indeed in my local area, you apply and they tell you they are not recruiting in my area and don’t yet cover it. So why are you advertising in my area. Waste of time.

It’s also not a job, it’s fully self employed it looks to be just a directory service with for carer staff. Kind of like uber or justeats for carers and companions and they take a commission.

9 October 2024
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Anthony, sorry to hear about your frustrating experience. We’ve only recently launched into Frome and Warminster. Unfortunately Indeed is unable to be as precise as we would like with our adverts and your location falls outside the area we are currently operating in.

We hope to keep expanding over the coming months so will be in touch once we cover your local area, if you are still interested then.

Rated 1 out of 5 stars

Likely breaching HMRC rules on self employment v employment

I was going to apply for work as an Elderly Companion but after reading the vacancy terms and conditions, I have to obtain Public Liability insurance as apparently I'd be self employed. Yet the company pays you, not the individual you support and so, legally, I should be an employee and the company paying NI & pension contributions on salary deductions for taxes, etc.

23 September 2024
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Gary,

Good Life Sorted Helpers are self-employed. They set their own hourly rates, decide when they want to work and choose which customers they want to support. Good Life Sorted collects payment from customers on behalf of helpers, based on the hours worked and, after deducting our commission, we pay the balance to the helper.

Our helpers appreciate us handling the payments side of things as it removes the hassle for them, while they still have the freedom to work when they want and charge whatever they choose.

I hope this helps clarify things for you.

Rated 5 out of 5 stars

Highly recommend - outstanding support and service

I can’t recommend good life sorted enough.

Mum has dementia and struggles to understand that she needs support now. She lost her husband last year and apart from myself has very little family support. I am supporting my mum extensively remotely but I live two hours away, am disabled and I work full time, so I can’t get there as often as I’d like and it’s been exhausting trying to meet all of mums needs and achieve a good quality of life for her, or myself.

Introducing Keeley as a friend to help support mum with her independence has done wonders for mums self-confidence and quality of life. Keeley is 100% reliable and nothing is ever too much to ask. In addition, she is so creative and proactive, suggesting and facilitating activities from taking Mum to a stately home to visit a butterfly house to boat trips out across the Harbour or to go for afternoon tea by a castle, she has given Mum so many wonderful experiences and so much love and joy.

It’s only been a couple of months since Keeley joined mums care team and her support has already had such a huge positive impact on Mum’s mental health and symptoms. It’s been and continues to be an outstanding service.

From my point of view, Keeley’s clear, timely and coherent communications, reliability and support to my mum (who has severe cognitive communication difficulties associated with her Alzheimer’s) to help her attend medical appointments, buy clothes, go to the opticians and so many more things besides, has been an absolute godsend.

The pressure it’s taken off me not having to do all these chores with Mum meant I was able to organise a birthday party for Mum and spend time with her on the preparations like buying a dress and eating ice-cream in the sunshine rather than rushing about trying to get all her other practical needs met.

Befriending support is allowing me to spend more quality time with my mum and that’s absolutely priceless.

Equally, the Good Life Sorted office team have been amazing. They found a match so quickly and such a good match for Mum. I have returned to them recently for another match to add weekend support for mum and within a week they put me in touch with Jo, who I have no doubt after our introduction call is going to be another brilliant addition to mums care team and I am really looking forward to introducing her to mum at the weekend! Such a quick turnaround and such good quality people!

There aren’t enough stars on Trustpilot to reflect my gratitude. I highly recommend Good Life Sorted to anyone who needs support for themselves or their loved ones.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great cleaner/ helper

Great cleaner/ helper. Always reliable and on time. We are now elderly and disabled, don’t know what we’d do without our helper.ideal to have someone local too .

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Six months later

Six months later, awsome service especially as I am not easy to get on with. Not providing personal care has been a life saver as cause less arguments

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Cathy is the best

Cathy is so helpful cheerful and doesn't let me down . She tackles anything .
We chat alot as she goes about her work.
I couldn't wish for anyone else.
Thanks Cathy

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Good Life Sorted is an excellent care provider.

Kevin, from Good Life Sorted, has been visiting our home for two hours each week, for the past two months. My wife and I are unable to doing all the housework, and Kevin has been doing the harder jobs - floors, kitchen, cooker, and windows. He even swept the driveway. He has a meticulous attitude for timekeeping and was never late once. He has worked over his hours a couple of times to finish a job. He has always been cheerful and happy and has gone out of his way to help in every respect. We have now gone into care and will miss him a lot.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

I arrange for my 88 year old mum

I arrange for my 88 year old mum to get some help as she had broken her collar bone.
She was at first a bit worried but after the first visit she was so happy and pleased with Ellie and now I dont think she would be without her.
Superb nothing is to much trouble.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Emma has made an incredible valued and…

Emma has made an incredible valued and change to our families life especially my mother
Emma is totally reliable kind and great sense of humour, my mother looks forward to her visits and sings her praises when she leave
Thank you so much

21 September 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding help for our Mother.

The help Good Life Sorted has provided for our Mother over the last year has been exceptional, we are truly grateful for high standard of bespoke support provided, it has made such a difference to the quality of her days and weeks, thank you.

11 September 2023
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Thank you so much for your kind feedback Nicola. We are so pleased we could assist you in finding a Helper for your Mother.

Rated 5 out of 5 stars

Extremely pleased with my helper

Extremely pleased with my helper . She is always cheerful and willing to do anything asked ,even cleaning the windows on our summerhouse .!
Would recommend her .

5 September 2023
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Thank you so much for your kind review Maryon. We are very pleased to hear you are happy with your Helper visits.

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