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The Good Feet Store Reviews 

863
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 392 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and excellent service, making interactions pleasant and informative, often without sales pressure. Many people found the overall user experience positive, with products effectively alleviating pain, improving comfort, and enhancing well-being. However, some customers noted concerns regarding the high price of products, finding them expensive compared to alternatives. A few also felt products were not custom-made as implied, staff lacked medical expertise, and the process felt sales-focused, with non-refundable items occasionally ineffective.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction, stating that... See more

Price

Customers had negative experiences with price, with many reviewers expressing disappointment and frustration... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as a 10 out of 10... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service. Very knowledgeable and I felt a difference while walking in store. The experience felt a bit sales-y than caring but this was needed as my foot pain was getting unbearable. The pric... See more

Company replied

Rated 5 out of 5 stars

My orthotics weren't quite right. Staff helped me figure out the issue and we swapped out better fitting insoles. My feet are two different sizes, so got two sizes of strengthens, and a maintainer wit... See more

Company replied

Rated 5 out of 5 stars

I love my arch supports. Alex was great to go over everything so thoroughly and answer my questions or repeat any information. I tried on several options for shoes and levels of strengtheners/maintain... See more

Company replied

Rated 5 out of 5 stars

Bought the supports several years ago. The supports make all of the difference in terms of knee and hip comfort and being able to remain active. Everyone takes time to understand any concerns when I... See more

Company replied


Company details

  1. Orthotics & Prosthetics Service
  2. Shoe Store

Written by the company

The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.

Good Feet Customer Satisfaction Policy

90-day Customer Satisfaction Policy

Starting July 1 - The Good Feet Store now backs every purchase with a 90-day Customer Satisfaction Policy. Come in, get fitted, follow the process - and if you're not satisfied, we'll make it right. Visit us or read the full policy at: https://www.goodfeet.com/our-goodfeet-promise

Contact info


4.4

Excellent

TrustScore 4.5 out of 5

863 reviews

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No recent history of asking for reviews

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4.4

All reviews

(863)

587 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scott did an excellent job of…

Scott did an excellent job of explaining the products and offered solutions for my situation.

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Scott, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and
to help customers move toward living the life they love. Your kind words about Scott reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Robert provided a lot of insight…

Robert provided a lot of insight relating to the causes of my pain, and a solid system to address the issues.

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Jeremy, thank you for taking the time to recognize Robert. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Robert sees this.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Francisco was awesome and very knowledgeable. We will be back for my feet next. Thank you

13 July 2026
Unprompted review
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Reply from The Good Feet Store

So thrilled to hear that you had such a fantastic experience, Leta! And yes, book your appointment to come back in for yourself so that you can start feeling pain relief, too!

Rated 5 out of 5 stars

Individual attention to our needs.

Individual attention to our needs.

13 July 2026
Unprompted review
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Reply from The Good Feet Store

Hello Andrea, this made our team’s day; thank you! At The Good Feet Store, every fitting is personal and every step forward matters. Really glad we got to be part of yours.

Rated 5 out of 5 stars

Good feet store rocks!

The supports help me and Kathryn was very professional. I’m so grateful to have stopped in today and look forward to feeling better. The system is easy to follow. Great investment in myself!

13 July 2026
Unprompted review
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Reply from The Good Feet Store

Thank you so much for your kind words, Kathy! We're thrilled to hear that you had a positive experience and that Kathryn provided such professional and supportive care. It's wonderful to know that the system feels easy to follow and that you see it as a valuable investment in your health and well-being. We appreciate you trusting us with your wellness journey and look forward to supporting you as you continue feeling better. We can't wait to see you again!

Rated 5 out of 5 stars

Jessica was amazing in her knowledge…

Jessica was amazing in her knowledge and recommendations of what I needed. I had my bought my first pair on our cruise but lost them somehow. Now I have the 3 piece set. Can’t wait to feel the benefits of them again!

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Danny, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Jessica reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

.Great experience.

Merari was great. Explained everything throughly . We have great hopes this helps my husband. She took her time and went over everything . Great presentation

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Mary, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Merari reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Javi was fantastic

Javi was fantastic! Very helpful and patient. :)

13 July 2026
Unprompted review
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Reply from The Good Feet Store

Thank you for sharing your fantastic experience with us, Diana! We appreciate the five star review!

Rated 5 out of 5 stars

Great in store experience with Mike H

Mike H helped me today and it was a great experience. My arches never knew what they were missing. I look forward to seeing great improvement.

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Kym, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Mike reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Brandon (Troy MI store)

Brandon is the best. He has helped with my flat feet issue and follows up with phone calls and any questions that arise.
Thanks again! My feet have never felt better.

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello SF, thank you for taking the time to recognize Brandon. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Brandon sees this.

Rated 5 out of 5 stars

Saved my life

Saved my life - truly! Constant knee pain for two years gone in an hour! Don't wait - go!

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Thank you so much, Michelle! Your feedback means the world to us. We're absolutely thrilled to hear that you're experiencing such incredible relief after dealing with knee pain for two years. Helping our clients feel better and get back to enjoying life is exactly why we do what we do. Thank you for trusting us with your health journey and for sharing your experience with others. We look forward to continuing to support your wellness goals!

Rated 5 out of 5 stars

Walked out a different person

Took the time to understand the problem(s). Great everyday tips. Helped identify shoes that work with foot shape. Laura really made a difference!

13 July 2026
Unprompted review
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Reply from The Good Feet Store

Hello Carrie, thank you for taking the time to recognize Laura. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Laura sees this.

Rated 5 out of 5 stars

Very informative about the product

Very informative about the product. The salesman took his time and explained each step throughly. Zack Caldwell was my sales person.

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Kathleen, we are so grateful you took the time to recognize Zach! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Zach are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Luma was great and informative

Luma was great and informative, she really spent the time to make sure my needs were met.
Thank you Luma!

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Gasper, we are so grateful you took the time to recognize Luma! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Luma are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Very friendly and knowledgeable.

Very friendly and knowledgeable.

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Jan, this made our team’s day; thank you. Every fitting matters to us, and we’re really glad this one landed right. Come back anytime.

Rated 5 out of 5 stars

Excellent Service

The serve was excellent!
Staff is knowledgeable and was willing to help me work thru my various issues.
Grateful that there is a location in BG now.

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Greg, seeing your 5-star review made us all smile! It’s our goal to make sure every fitting feels personal and every visit is worth your time. Really glad we delivered that for you.

Rated 5 out of 5 stars

Excellent service and attention to…

Excellent service and attention to detail. Jordan Grimes took great care of me!

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello RF, thank you for taking the time to recognize Jordan. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Jordan sees this.

Rated 5 out of 5 stars

Robert great

Robert great

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Lizanne, thank you for taking the time to recognize Robert. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Robert sees this.

Rated 5 out of 5 stars

The experience was quick and easy

The experience was quick and easy! I’m very excited to start walking and running easier! Susanne was very friendly and knowledgeable!

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Thank you, Sarah, for your kind words! We're so happy to hear that your experience was quick and easy and that you're already looking forward to walking and running with greater ease. Susanne will be thrilled to know her friendly approach and expertise made such a positive impact. We appreciate you choosing us and are excited to be part of your journey toward better mobility and wellness. We look forward to seeing your progress!

Rated 5 out of 5 stars

Wade was extremely knowledgeable

Wade was extremely knowledgeable. He explained everything in depth and helped me explain the process.

13 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello MJR, we are so grateful you took the time to recognize Wade! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Wade are what make the difference between a product and a real solution. Thank you for sharing your experience!

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