GoodBuy Gear Reviews 

Everything arrived within 3 days and in great condition! Everything was at least half off of current retail price. I am very pleased with my purchase!

Shipped great! Haven’t gotten to use it yet but I am so excited. I’m grateful for the opportunity to purchase NWT/gently used baby gear.

Not going to give an awful review cause I've had great success with this company in the past but I ordered a $450 stroller that never came to my house - so this past time I was let down. Hopefully they will resolve this soon.

Victoria helped me with resolving an issue with an item that arrived damaged. While getting through to chat took a day, everything after that was straightforward and most importantly empathetic.

I'm glad I chose Goodbuy Gear because of their gearantee and customer service. They are also helping the planet!

I was sent the wrong mattress twice. Then when I was finally sent the correct mattress the zipper was broken off the waterproof cover. I was offered a partial refund since I didn’t want to go through the trouble of shipping a mattress back for the third time. Unfortunately they don’t make a replacement waterproof cover for the mattress so stuck with one that has a broken zipper.

Really happy with this site! It is a great sustainable option for good deals. I had a minor issue with a crack on one of my items and they resolved it right away (within just a few hours!), so I was also very happy with the customer service!

Package didn't arrive and shipping company says missing. Please help.

great condition!

My stroller wagon took over a week to ship and then when it arrived there was an issue with it. I filled out the report and got a prompt decision and a new wagon was sent. It took a few days to ship and did not arrive in time for the trip that I had originally ordered the item for. It is great and it was a great price, just disappointing that the timing took much longer than anticipated.

Great experience purchasing my refurbished Orbitbaby M+ stroller. Everything came in great shape and I’m enjoying the stroller very much. Great quality product with high end finishes and very compact.

Super smooth ordering and delivery experience. Very pleased with the way everything was packaged. Way better than paying full price!

My “open box” items arrived in great shape and as-described. Will definitely be continuing to shop here for open box and refurbished baby gear.

Love the color. It was in great condition and came packaged perfectly in the box!

Fast shipping, great product and in good condition as advertised. Excellent website for buying used and new baby items!

I ordered a pack and play and it came in perfect condition, even included the changing table apparatus which I wasn't expecting!

Loving this website.

Extremely disappointed in Good Buy Gear.

On April 21, 2026, I purchased a Silver Cross Dune Stroller (2022, Stone Tan, SKU 10007408.1.820) from GoodBuy Gear for $399.99. When it arrived, the canopy - an integral, built-in part of the seat unit - was missing.

I filed a claim with GoodBuy Gear. My claim was denied by a representative named Victoria, who stated that "the listing noted that the canopy was missing." This is false.

I have screenshots of the full listing showing:
- No mention of a missing canopy in the title, description, or condition notes
- A "What's Included" section that lists Rain Cover (Yes), Belly Bar (Yes), and Sun Sail (Yes) - with no disclosure of the canopy being absent

The canopy is not an optional accessory. It is a structural component physically attached to and part of the seat unit. I cannot purchase it from Silver Cross's website as an "accessory" because it's not an accessory. Silver Cross's own product documentation titles the stroller "Dune Chassis & Seat" - the canopy is inseparable from the seat.

Moreover, I checked other listings of the exact same stroller in different colors, and none of them specified that the canopy was included. The listings are exactly the same word for word. Yet those listings included the canopy. One was sold for $295.16 - more than $100 LESS than what I paid, and it was a complete stroller. Another was sold for $379.99 - $20 less than what I paid, yet was also complete. Why did I pay THE MOST for a stroller that was missing an integral part?

GoodBuy Gear sold me an incomplete item without disclosure, then denied my claim based on an inaccurate characterization of the listing. I am requesting either a full refund with a prepaid return label, a replacement of the entire stroller with a canopy included, or a replacement canopy provided at GoodBuy Gear's expense.

Desired Resolution: Full refund OR replacement stroller or canopy shipped at seller's expense.

I've made a couple of purchases from this site. Everything has come as described, and shipped really quickly. Overall, I've gotten what I've expected, packaged well. Very happy with the website and will purchase here again.

Great gear. Transparent listings. I've been buying from goodbuy gear for a while now. On a recent order there was a small mixup that was an honest mistake and Trixia went above and beyond to help me get it resolved. I tell everyone I know about goodbuy gear. Good for your wallet AND the planet!

The product arrived and it had an odd smell, I looked closely and there was old dried food or spit up on the carrier in the mesh. I decided not to return it because it is washable, but disappointing it wasn't fully cleaned for the price.

Got a stroller for $100 less than retail and it was in tip top condition just like new!!! Came fast. Will use this site again.