GoodBuy Gear Reviews 

I have ordered from this site many times and only once had an issue, which they quickly rectified. I trust this company and appreciate their prompt customer service. Highly recommend!

Product barely seemed like it had been out of the box. Excited to use it.

Great first experience buying from good buy gear. Item came in original packaging and appeared unused. Will definitely shop here again!

I like the item I received, although the way it was shipped and packaged was very unprofessional. It had no packing protection and was completely loose in the box and the box itself was flimsy and half open by the time it arrived. Unacceptable for a stroller that retails for $550.

I am also missing the bumper bar that was pictured in the listing and after two emails and a call, I can only seem to get ahold of an Ai chat bot.

I think it’s a fake number, I’ve called three times on different days and business hours with no luck.

If I could speak to a human that would make this experience a lot better.

What’s the point of purchasing a 1 week return protection warranty if it takes longer than that to speak to customer service??

Overall, I had a very positive experience with GoodBuy Gear.
Unfortunately, my original stroller package was lost by the carrier, which meant I had to wait longer than expected and accept a replacement in a different color. While that was disappointing, GoodBuy Gear’s customer support was excellent throughout the entire process. They were responsive, helpful, and kept me informed while working to resolve the issue. Once the replacement was approved, it arrived in just 3 days. The packaging was perfect, and the stroller exceeded my expectations. It arrived in the original manufacturer’s box with all documentation and packaging intact. The condition was significantly better than I expected based on the website description, honestly, it was completely brand new.
Even though there was a shipping issue outside of their control, the way GoodBuy Gear handled it left me very satisfied. I would definitely consider purchasing from them again.

My wife and I just had our 2nd baby and we thought we were hosed when we realized we received the wrong stroller 3 years ago that couldn't be converted to a double stroller, but nonetheless, our issue was resolved in full and with great care!

The customer service and communication from Trixia was nothing but understanding, continually prompt, detailed and helpful! We are very grateful for her! It was such a relief. I wish more companies had customer service like them. It was a standard!

Great selection and good prices. Had received a like new pump but it was missing the charging case, they are making it right and replied in a decent amount of time.

Amazing company! Got a great deal on a stroller wagon. When it arrived, it seemed to be missing a piece. Contacted the company and they promptly responded and got us the missing piece from the manufacturer. They were super pleasant, communicative, and friendly to deal with.

My orbit baby bassinnett arrived quickly and in excellent condition. The bassinnett matched the pictures and description. The quality is excellent. I will purchase again from Goodbuy Gear and recommend to parents.

I got a great, brand new stroller open box for nearly half the price! We’ve used a few times to go to the pool and zoo. I keep it in my car so it’s folds up well and makes taking 2 toddlers around a breeze!

Item was as described and matched the photos, of good value. Purchase process was straightforward. Shipping was timely. No complaints, really. Happy to be able to buy open-box, gently used, high quality baby items at more reasonable prices!

Good Buy Gear is filling an important niche in the market place. They connected me with a high end product but on my budget. I had a slight issue when receiving my kid’s bicycle. Not only did they make it right but they went above and beyond. Both their AI bot and a real person got me to a solution and I couldn’t be happier with the experience. I will be honest at first I was really frustrated but now I realize I just needed to give them the opportunity to hear me out a they listened and took care of me and now I will bring my business back them enthusiastically! Thank you Good Buy Gear! Trixia was a rockstar. Great customer service.

I've used GoodBuy Gear several times to find high-quality used strollers and other baby items for cheaper. Recently, I was super impressed with the customer service experience - when the stroller I ordered was stolen off my doorstep before I could retrieve the package, the GoodBuy Gear team worked with me to file a claim with UPS and receive a full refund.

Great quality, unbelievable prices, most of the open boxes products come on very damaged boxes that nobody wants when purchasing directly from the store, I personally do not care, I've received products in closed / sealed bags, totally brand new products for shocking prices, honestly you won't find any better out there, at the beginning I was bit reluctant, I tried buying a couple of non expensive items and ended up using it to buy top brands like cybex for a third of the price in the market 😍

I received an incorrect order, and Victoria assisted me with my claim. The process was smooth, and I received a refund. I would gladly do business with them again.

I ordered a Wayb Pico car seat in “Open Box” condition and when I opened the box, it was a completely different product inside. The box/packaging was correct, but the contents inside definitely wasn’t checked or validated by Goodbuygear. This was unfortunate as I am a returning customer and this experience left me questioning Goodbuygear’s quality control and product management process.

Ordered halo bassinet and it arrived on time. the base doesnt seem new but rest all parts are fine. Works well.

Always love shopping from goodbuygear for baby and toddler gear at a great price.

Received an “open box” Diaper Genie in perfect condition. I couldn’t find any used ones locally so finding this one for a fraction of the original cost saved us some money. The only thing I would note is that shipping was a bit pricey in my opinion, which cut into the overall savings. Other than that, it was a good experience and I’d buy from GoodBuy Gear again.