GoodBuy Gear Reviews 

Product was as described. Super happy with my experience. customer service was easy to use

fantastic prices and essential gear. product as advertised. my go to

customer service is top-notch. They sell items at a great price even though sometimes I've gotten sent wrong items or missing ones before. But they are quickly amenable and able to solve things. Basically what they promise and advertise is all true! Glad to be able to buy secondhand from them!

We received exactly what we purchased. Shipping was pretty fast. Great experience with this company!

Great experience! Purchased a used item that literally looks brand new and an open box item that was hugely discounted. Browsing the site again now!

Box was not just “opened” but completely busting at all sides and corners which resulted in a damaged car seat canopy. I’m not even sure I will be able to ship the product back due to the state of the box, and no one has spare stroller size boxes laying around.

Bought an open box stroller and received a damaged one. The pull out shade frame was warped and difficult to move and the handle was dented in a few places. Definitely not an open box but good condition stroller. Reached out to the company asking for the difference in what I would have paid for a more damaged item and I am still waiting to hear back. Last I heard from their AI customer support I would be notified when my claim went through. That was over a month ago.

Product arrived in great condition. I expect it would’ve looked exactly the same if bought new from the original retailer.

I purchased a $700 bike and had to email their customer support to apply a $10 discount to my order since the code didn’t work at checkout. I expected them to honor the ask due to the purchase value but they did not. They sent me another code (that expires 2 weeks after) for my next purchase but why would I purchase again after the horrible service. 3 stars because luckily the bike did justice.

It was great experience !

Victoria was incredible. I got a defective item and she was able to help me submit a claim and ensured I got a new item sent to me. Great service!

I did not receive the product I purchased. I ordered a full size crib mattress, but I was sent a mini crib mattress. It was the correct brand, but the wrong style and the wrong size. This was very disappointing since I had spent a long time searching for the right mattress at a price I could afford. I skipped out on some other good sales because I found a high quality mattress at a great price on GoodBuyGear. Unfortunately the company was unable to get me the mattress ordered. They at least processed a return of the incorrect product at no cost. When I complained they offered me $15 off a future purchase. But that’s the cost of shipping, so unless I buy something over $100 there’s not really any savings. Meanwhile I’m back to shopping after the sales have passed and my baby still has no mattress…

Very low payout for an item in excellent condition that I could have sold elsewhere for 20x as much. I didn’t see the approval email. Only when I got the notification that my item sold did I see that I missed the email where I could approve the sale price. There was no follow up and only 24 hours allotted to respond. May be a great side for buyers but sellers beware. Feels like a total scam.

I ordered a stroller, gently used from the site. The stroller came in the time frame expected, packaged well and in great usable condition. You can’t beat that for the price of such a nice stroller! Would def use the site again!

Great experience and great business. Would definitely recommend! Baby gear is so expensive and this is a great way to make expensive items more accessible!

Great Stroller! I always find the best deals at GoodBuy Gear!

I have purchased several items from GoodBuy Gear without issue. Items always arrived quickly and exactly as described. This time around I was sent a similar but still incorrect item. When I brought this to the attention of customer service, they immediately made every effort to resolve the mix-up quickly. Kudos to Victoria who handled my claim. She was fantastic, attentive and quick to make things right. Thank you.