Goicelandtours Reviews 

133
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, kind, and incredibly helpful throughout the planning process. Many highlight the excellent customer service, noting that agents are flexible, accommodating, and attentive to individual needs. People appreciate the quick response times and clear communication. Reviewers frequently mention that the staff's extensive knowledge and ability to customize itineraries result in exceptional holiday planning. Customers felt well-supported, as agents listened to their desires and offered valuable insights for their trips. This personalized approach ensures each journey is tailored to individual preferences, creating memorable experiences.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing excitement for their upcoming trips,... See more

Service

Customers consistently report positive experiences with the service, highlighting the personalized attention... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Response time

People report positive experiences with response time, highlighting the quick and timely communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kevin did an amazing job of planning a 5 day tour of Iceland for me and my 14 year old granddaughter. He even put together a video so my granddaughter could have a visual of some of the beautiful plac... See more

Rated 5 out of 5 stars

Sophie, our tour guide was very flexible & accommodating. She was very good at following up & at the same time she was not overbearing. We decided to postpone our trip to Iceland so we are not utiliz... See more

Rated 5 out of 5 stars

Sophie was very helpful. She explained the areas where we would visit. What we could expect to see. Then included the other areas I had heard about. Told us to keep looking for other things that in... See more

Rated 5 out of 5 stars

I had such a great experience booking with Kevin. He was very communicative the whole time and answered the many questions I had. He also make sure to update the itinerary based on what I wanted. This... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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4.9

All reviews

(133)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kevin was great

Kevin was great. Very personable and knowledgeable on the different areas we wanted to see. Thanks a million! Highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Planning a trip to Iceland

Planning a trip to Iceland. Our rep was/is Kevin. During the planning we had 4 or 5 phone calls. 12-14 emails. We did have a slight problem with the billing but Kevin worked his magic and got it all straighten out for us. After we made our deposit I have a few more questions and he has continued to refine our trip. It is my hope when we actually take our trip in Aug 2026 it will all go smoothly. If not I'm sure I can call Kevin and get it straighten out.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Diarmuid was the most responsive travel…

Diarmuid was the most responsive travel agent I have ever worked with. He got back to me right away, had somehow figured out most of what I wanted in a trip and had it all organized for me. After one conversation, he tweaked it and added a few more things and I couldn’t wait to go to Iceland. He was excellent to work with.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with our agent Kevin

Very happy with our agent Kevin. He was very patient with our lack of knowledge of Iceland and helped us through getting our trip together. It’s nice when they listen to your concerns about your trip. Highly recommended!!!!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Kevin for the win!

Kevin was great at listening to my family's needs and helping to tailor a trip that met them! He was easy to talk to, attentive, and enthusiastic. I highly recommend him!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Your phenomenal agent

Your phenomenal agent , DIARMUID WOODS, is a true asset to your company
He has worked closely, patiently& expertly on guiding us on our adventure to Iceland.
He has tailored our trip effortlessly in making it affordable & fun
I highly recommend him
Joann Schierberl- USA

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Kevin

Kevin, went above and beyond to help my wife and my self plan our Iceland trip.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Customize Itinerary with Kevin

I’ve been working with Kevin on customizing an itinerary. He has been wonderful. He’s working very hard to help me and my sister see all the one of a kind sights Iceland has to offer as well as finding us affordable options!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Customizing is allowed!!

Kevin was great in giving concise information about what was included for the travel dates I selected for the getaway to Reykjavik. I had stay as part of a 24 hour layover and wanted to come back. Kevin even was open to feedback to customize my trip further since I like being off the beaten path away from the popular tourist spots.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Kevin responded quickly with my…

Kevin responded quickly with my itinerary and a quote. It covered everything I asked for. He was knowledgeable and not pushy. I definitely appreciate that. We have not made a decision yet! However when we do I plan to contact Kevin

20 February 2026
Unprompted review

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