It's very good. The only issue i have is if you pay manually before the allowance is due to your child, you are hit with allowance reminders through email/texts it wasn't paid directly through them.
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Review summary
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Reviews shaping this summary
What I have noticed is that there is not very many lessons to do and nothing to do with the xp you earn. You can earn xp by doing the money missions apart from as far as I can remember there aren't ve... See more
Company replied
Very handy, but constantly asks me to set up my son's pocket money, when I don't use it for that and no way to turn it off. Sometimes doesn't 'load' and I have to go back out and retry. The card mostl... See more
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Great starter account for kids and only opened initially because I didn't think there was much else available for that age group. The monthly fee is ridiculous and the extras they add if you transfer... See more
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Company details
- Alternative Financial Service
- ATM
- Bank
- Educational Institution
- Financial Institution
- Non-Bank Financial Service
About GoHenry
Written by the company
GoHenry is the UK’s #1 debit card & learning app for kids and teens, loved by over 2 million members worldwide.
Young people aged 6-18 can learn about earning, saving, and smart spending with features like automated pocket money, task lists, and gamified educational quizzes and videos. Then they can practise their skills in the real world with their own personalised debit card—all while parents watch and guide with flexible parental controls.
That’s why 92% of parents say their children are more money-confident since joining GoHenry.
Written by the company
- Our Mission
- We’re on a mission to help millions of kids be good with money.
- The smart debit card for kids
- Help your kids feel financially independent with a GoHenry kids' prepaid debit card—it's a great way for them to learn the value of money.
- The debit card for teens
- Money gets a glow-up with the GoHenry debit card and app made just for teens. Spend, save, earn, send money to friends—and more.
First Month Free
Try 30 days free and start learning instantly
Join Over 2 Million GoHenry Customers and Get Your First Month Free, With No Contract! Choose Where Your Kids Can Spend, Get Spending Alerts, & Create Savings Goals & Rewards.
Contact info
GoHenry Limited, Spectrum Point, 279 Farnborough Road, Farnborough , GU14 7LS, Hampshire, United Kingdom
- 0330 100 7676
- help@gohenry.co.uk
- gohenry.com/uk
3.9
Great
12K reviews
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Everything was fine until…
Everything was fine until they kept on taking money from my credit card (which I’d removed as a payment option), each month for the monthly membership fee. Had to remove the card multiple times but it kept on happening, there excuse for the card being put back onto the app as a payment option was “if it can’t be taken from your regular card it will use one you’ve used previously even if you’ve removed it”….again, no reason whatsoever for it not to be able to be taken from my regular card. Eventually they blocked my credit card so nothing could be taken out ever again, great, but then I started having trouble with my regular card that I have always use for the app, it wouldn’t let me transfer funds or anything, it kept saying there was an error, & this went on & on & on, & yes the card was in date & valid, it doesn’t run out until next year!
After about a month of this I decided to just close my child’s accounts & have the money transferred over to a different account of mine so I could then set up a different spending card with a different provider, & yes, you’ve guessed it, more issues. Cancelled the accounts fine, but my child’s funds which were supposed to be sent over to another account never arrived! At their end it got sent apparently, but at my end there’s absolutely nothing. I contacted my bank to check, & they couldn’t find any such payment going into my bank account. GoHenry refused to do a forward track on the transaction as advised by my bank, instead they just fobbed me back & forth between themselves & my bank. A month & a half later & still no sign of my children’s money, the money is lost, vanished, disappeared! & it looks like my kids will never get it back either!
I am in the middle of closing my child’s JISA with GoHenry & I am very concerned that I will loose nearly £100 worth of savings when I try & transfer that now!
Wish I had never ever started with GoHenry! My kids spending cards are now with Monzo, & so far so good, & FREE! So if you’re thinking of getting GoHenry DON’T! Go for Monzo instead, or, just simple go with your own bank account for your kids .
15 April 2026
Unprompted review
Reply from GoHenry
Hi Lisa
Thank you for taking the time to leave us a Trustpilot review and for bringing this to our attention. We are incredibly sorry to hear about the frustration you’ve experienced regarding your payments and the delay in receiving your children's remaining funds. This is certainly not the level of service we aim to provide.
Regarding the payment issues you described, we understand how concerning it is to see charges on a card you believed was removed. Furthermore, the delay in your closing balance refund is something we want to investigate further. We take the security and successful transfer of our members' money very seriously.
To ensure we resolve this and locate the refund, please contact us directly at help@gohenry.co.uk or call us on 0330 100 7676. Lines are open 8 am - 8 pm, 7 days a week.
When contacting by email, please use the subject line "Trustpilot Review - FAO supervisors." We want to work with you to ensure that the funds reach your account.
We hope to get this sorted for you and your children as quickly as possible, and we look forward to hearing from you soon.
Regards
Thomas
GoHenry Supervisor.
Reply from GoHenry
Hi Janet, thank you for your five-star review. We are glad to know you find the service easy to use and find our member service helpful. We appreciate your feedback.
Reply from GoHenry
Hi Dave, thank you for your five-star review. We appreciate your feedback, and we are glad to hear you find the app great for kids.
Very handy
Very handy, but constantly asks me to set up my son's pocket money, when I don't use it for that and no way to turn it off. Sometimes doesn't 'load' and I have to go back out and retry. The card mostly doesn't work on busses either. But these are minor and the overall experience is fast and slick and very convenient. So I would recommend.
13 April 2026
Unprompted review
Reply from GoHenry
Thank you so much for your 4* review and for recommending GoHenry! We are absolutely thrilled to hear that you are finding the overall experience fast, slick, and so convenient for your family.
It is fantastic that you are using the account in a way that fits your specific needs! As a quick tip to stop those pocket money setup prompts, you can simply head to the 'Allowance' section in your app and set the weekly amount to £0. This lets the app know your preference and will keep those reminders away!
Regarding bus travel, some local transport networks process payments offline, which can occasionally cause the card to be declined or temporarily blocked by the transport provider. You are welcome to get in touch with us directly and we can take a further look into this. We are open from 8am - 8pm 7 days a week on 0330 100 7676 or email help@gohenry.co.uk.
Thank you again for being such a valued member of our community. If you ever have any questions or need a hand with anything at all, please just let us know and we will be right here to help.
Reply from GoHenry
Great to hear your children are enjoying GoHenry!
It’s a card format
It’s really useful because sometimes businesses don’t accept cash so it saved me from being heartbroken. High respect.
12 April 2026
Unprompted review
Reply from GoHenry
Thanks for leaving us a review! It's great to hear you are enjoying GoHenry
Reply from GoHenry
Hi Loewen! Thank you so much for sharing your review. We're so happy to hear you are enjoying our service!
The app has made my children more…
The app has made my children more productive and happier
12 April 2026
Unprompted review
Reply from GoHenry
Hi Cindy, thank you for your 5 star review. We are so pleased to hear the positive effect the app has had on your children. 🙂
Kept taking money from my account…
Kept taking money from my account without authorisation. Will try monzo
12 April 2026
Unprompted review
Reply from GoHenry
Hi Chris,
Thank you for taking the time to leave us your review.
We’re really sorry to hear you’ve had a frustrating experience with unexpected transactions.
At GoHenry, our mission is to provide a safe and transparent environment for families to learn about money, so we take concerns about unauthorised charges very seriously. Because we don’t have your account details here, we can’t look into your specific case just yet, but these charges are often related to a few standard features of the service:
- Monthly Membership Fees: GoHenry is a subscription service. Membership fees are recurring and are debited on the monthly anniversary of your account activation.
- Auto Top-up: This feature is designed to ensure your child never runs out of allowance. If enabled, it automatically tops up your Parent Account from your debit card when your balance gets low or on a set date.
We want to get to the bottom of this for you. If you believe your account has been compromised or these charges are incorrect, please contact our Member Services team immediately so we can investigate:Phone: 0330 100 7676 Email: help@gohenry.co.uk with the subject line "FAO Supervisors", Live Chat: Available 8am–8pm, 7 days a week via our app or website.
We’d love the chance to make this right before you head elsewhere!
Kind regards,
Emily - GoHenry Supervisor
Reply from GoHenry
Hi Valeria, thank you for your 5 star review. It's great to hear they're enjoying the app. 🙂
Ur tryna tell me I got -4.32 pounds say…
Ur tryna tell me I got -4.32 pounds say sorry and run me back my bread brudda
12 April 2026
Unprompted review
Reply from GoHenry
Hi Ben,
Thank you for taking the time to leave us a review on Trustpilot.
I’m sorry to hear that your account has gone into a negative balance; I understand how concerning this can be. There are several reasons why an account may become negative. To help us investigate further, we'll need some additional information to locate your account as we have not been able to locate it using the information on your review.
Please contact us using one of the following methods:
- Call: 0330 100 7676
- Email: help@gohenry.co.uk Subject 'FAO Supervisors'
- Live chat: You can initiate a chat through our app or website. To do this on the website, click the "Member Support" button at the bottom of the page, then select the speech bubble to start a chat. In the app, follow these steps:
1. Log in to your GoHenry account.
2. Tap "Account" at the bottom of the screen.
3. Tap "Help Centre."
4. Tap the speech bubble to start a chat.
Our contact center is open from 8 AM to 8 PM, seven days a week.
We look forward to hearing from you soon and assisting you with this issue.
Regards
Thomas
GoHenry Supervisor.
Not supported by samsung wallet or…
Not supported by samsung wallet or google pay
12 April 2026
Unprompted review
Reply from GoHenry
Hi Victor, this is not a current feature within our app. However, we are looking at making our cards compatible with Google pay in future! 🙂
Declined money withdraw again when my…
Declined money withdraw again when my son was out with his friends even though i had put money on his card.Very frustrating!Looking for some other way now !
11 April 2026
Unprompted review
Reply from GoHenry
Hi Mick,
Thank you for sharing your feedback.
I know how frustrating it is when a withdrawal is declined, especially after you've made sure there are funds available. I'd like to help you get this resolved.
Because we don't have your account details linked to this review, we haven't been able to investigate the specific reason for these declines. Please contact our team at help@gohenry.co.uk or call us on 0330 100 7676 (8am–8pm, 7 days a week) so we can look into this for you.
In the meantime, you may want to check these common settings in your app to ensure everything is configured correctly:
●When you top up, the money typically sits in the Parent Balance first. Please check that the funds have been moved from your balance onto your son’s card, as they aren't available to spend or withdraw until moved.
●Check the "Settings" section for your son's card. Ensure that ATM withdrawals are toggled on and that the spending limits haven't been exceeded.
●If the card is relatively new, he may need to use it once at a chip-and-pin machine in a shop to fully "reset" the chip before an ATM will accept it.
●You can double-check the PIN instantly within your parent account to ensure the correct code is being used at the machine.
We are keen to get this working smoothly for you—please reach out so we can investigate further!
Thanks,
Suvechha - GoHenry Supervisor
Very cool good for me to keep my money
11 April 2026
Unprompted review
Reply from GoHenry
Hi Leyla, thank you for the review! It's great to hear that you're loving GoHenry 😀
XP and why it is useless.
What I have noticed is that there is not very many lessons to do and nothing to do with the xp you earn. You can earn xp by doing the money missions apart from as far as I can remember there aren't very many. One of the main problems are that you are unable to do anything with your xp, maybe you can add some kind of reward system for the Xp I don't know. But it would make the app better.
1 April 2026
Unprompted review
Reply from GoHenry
Hi Philip, thank you so much for taking the time to leave your feedback. We currently offer over 100 Money Missions to all members on our Plus or Max membership plans and our Everyday membership offers a selection of Introductory Money Missions. We appreciate your suggestion that this could be improved by making XP 'spendable' and I have passed this to our improvements team! 😊
I lost my go Henry card
I lost my go Henry card and I was able to buy it online myself instead of my parents having to buy it!
11 April 2026
Unprompted review
Reply from GoHenry
Hi Riley, thank you for taking the time to leave us a review! If you have lost your GoHenry card it is important to ask your parent to replace this through their app as only your parent can report the card as stolen. It is important that we do this because this is the only way to block the old card for security. I've located your account with us and have sent an email to your parent to explain the next steps, please ask them to take a look at this when they can. 😊
Great for kids and adults to see what…
Great for kids and adults to see what kids are doing and saving
11 April 2026
Unprompted review
Reply from GoHenry
Hi Joanne, we love to hear that your child is learning those all important saving skills! Feel free to check out our Junior ISA, which is included in all GoHenry plans. So while they’re busy growing their money skills, you’re growing a pot of money that could help them buy their first car, get on the housing ladder, or start their own business!
i can’t find out my card number or…
i can’t find out my card number or anything about it on the app
10 April 2026
Unprompted review
Reply from GoHenry
Hi Paul,
Thank you for sharing your feedback.
To provide the highest level of security and protect card details, card details are not stored on the app. Please refer to the physical GoHenry card to find your card number, expiry date and CVV.
If there is anything we can assist you with, please contact us at 0330 100 7676 or join our live chat (8 am -8 pm, 7 days a week) or email us at help@gohenry.co.uk.
Thanks,
Suvechha - GoHenry Supervisor
This is such a great app
This is such a great app for teaching your children money skills. The best thing luckily you can not go into det, because if i am bieng honest if det was allowed most childrens' accounts would be in the negative. 😂
10 April 2026
Unprompted review
Reply from GoHenry
Hi Patrick, thanks so much! So happy to hear that your children have been able to use GoHenry to develop their money management skills 😊.
Reply from GoHenry
Hi Brenda, thank you for taking the time to leave a lovely 4* review! We are pleased to hear that you are happy with our service and that it is teaching you to save money. We hope that you are benefiting from all the features we offer.🥰
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