Go Hardware Reviews 

192
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, noting that items always arrive promptly and are securely packaged to prevent any potential damage. Consumers also genuinely appreciate finding the exact products they need at sensible prices, making the entire purchase process exceptionally straightforward, reliable, and completely satisfying. However, some people mentioned encountering unexpected shipping delays or missing hardware components that significantly complicated their daily installation jobs. A few reviewers also experienced severe delivery setbacks where orders completely failed to arrive as expected or took way too long to reach them.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items arrived promptly and matched... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast, reliable shipping and... See more

Service

Customers consistently note positive experiences with service, highlighting excellent prompt assistance,... See more

Order

Reviewers mention mixed feedback about ordering, with some consumers praising the easy checkout and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goods arrive in tip top condition mainly because of the professional way they were packed. Great company to deal with. Arrived when they said they would. Thank you

Rated 5 out of 5 stars

Excellent prompt service and fast well packaged delivery. Will use again for any DIY / fencing requirements.

Rated 5 out of 5 stars

Offered what I was looking for at a sensible price, purchase process was straightforward, delivery was quick. What more can you ask for?


Company details

  1. Do-it-Yourself Shop

Written by the company

GO Hardware is a tools and hardware business dedicated to providing great prices and excellent customer services. Great deals on major European and American branded goods.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(192)

46 reviews in the last 12 months

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Rated 3 out of 5 stars

Repeat order problem …

Made a repeat order using the same payment method and delivery address but when the order got to my local hub it was returned back to sellers local hub. I asked the seller to investigate but instead they blamed me for providing an 'incorrectly formatted address' ignoring the fact that the previous order had arrived with no problems. Poor customer service in my opinion.

6 September 2024
Go Hardware logo

Reply from Go Hardware

We didn't blame the customer and we did investigate. On investigation we pointed out that their formatting of the address was nowhere near Royal Mail guidelines and could result in delays. The order arrived on-time anyway so in the end, there wasn't any problem!

Rated 5 out of 5 stars

Tape measure

I ordered a tape measure and everything went by smooth as a butter. The order was processed and delivered to Croatia quick as a fox.

28 August 2024
Rated 5 out of 5 stars

Great Service

When one the kitchen cupboard hinges failed I found the image of a possible replacement on Go Hardware’s site. Go Hardware’s customer services team quickly responded to my query, following which the replacement hinge was received within a couple days. Fitting proved to be very easy and successful.

29 August 2024
Rated 5 out of 5 stars

Exceptional

exceptional service, great competitive price for product purchased, and timely processing and delivery

30 July 2024

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