Go Girl Insurance Reviews 

2,373
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently found the insurance prices to be very competitive and affordable, often significantly cheaper than other providers, especially for young or provisional drivers. The service and user experience are consistently praised, with many highlighting the website's ease of use and straightforward navigation, making the process of getting quotes and managing policies hassle-free. However, some people were dissatisfied with aspects of customer service, describing staff as poor communicators or unprofessional in their interactions. These experiences sometimes included unexpected charges for policy changes, or difficulties with website functionalities like linking policies to existing accounts or logging in.

What people talk about most

Price

Reviewers frequently express satisfaction with the competitive and reasonable pricing, often finding quotes... See more

Service

People report positive experiences with service, often highlighting the ease and speed of obtaining insurance... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of navigation and... See more

Website

Reviewers highlight positive aspects of the website, consistently praising its ease of use and clear... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve found Go Girl car insurance really easy to use and deal with. The website is simple to navigate, getting a quote only takes a few minutes, and the policy details are clear. Whenever I’ve needed t... See more

Rated 4 out of 5 stars

Good price and easy to use web site. Good that things like handbags are covered too. However, I travel a lot and did not realize I had to send in my proof of no claims as other insurance companies n... See more

Rated 4 out of 5 stars

Switching to GoGirl was easy and all the documentation is easy to find and download from the website. They came in with a good price for a provisional driver without the black box so it made the decis... See more

Rated 4 out of 5 stars

First time buying Car Insurance from GoGirl. Easy Buying. Cheap Quote & goove Coverage so far from Documents atleast.


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,373)

276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful & understanding.

For an insurance broker / company they were very helpful and understanding. I caused them some extra work as I cancelled and repurchased, but they were helpful and understanding. I appreciated that. Also gave me the best price for my family insurance (with a provisional driver). There was one cheaper alternative, but they messed me around, so stuck with GoGirl.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the service provided by my insurance provider.

I called to report that I had been involved in an accident where I was not at fault. As this was my first experience dealing with an accident claim, I was not aware that I did not need to make a formal claim and that simply reporting the incident would have been sufficient. Unfortunately, the person who answered the call insisted that I proceed by making a claim rather than just reporting the accident.

When the third party’s insurer contacted my insurance provider, they requested evidence such as sketches or recordings. All available information was provided to them, yet I later received an email stating that there was “insufficient evidence” and that I would be liable to pay an excess of £800, despite being the innocent party.

It was only after I stated that I would not be paying anything and would escalate the matter to the Financial Ombudsman that they responded by confirming that I would not be required to pay. Ironically, this was followed by another email stating that the other insurer had accepted liability and that I would not need to contribute toward the accident costs.

This experience felt extremely frustrating and unprofessional. It appears that there was an unnecessary attempt to push costs onto me until I challenged the decision. I strongly believe insurance customers should not be treated in this way.

I feel that the process was handled poorly, with poor communication and unnecessary stress caused during an already difficult situation.

25 February 2026
Unprompted review
Go Girl Insurance logo

Reply from Go Girl Insurance

Hi Jatinder. We are sorry to see this review regarding your incident. If you still require further assistance regarding this, please email us at feedback@sabre.co.uk ensuring to include your Policy/Claim Reference and full explanation of your issue(s) so we can investigate further for you. Kind Regards.

Rated 1 out of 5 stars

Horrendous company

Horrendous company! Took £3800 in full payment. They demanded for 3 weeks new information after new information. I provided it all. Been driving 27 years never had such horrendous service. They cancelled after 3 weeks and want to take £1600 off me for all hidden charges. STAY AWAY! I will be going the ombudsman

3 March 2026
Unprompted review
Go Girl Insurance logo

Reply from Go Girl Insurance

Hi Dionne. We're sorry to see this review and your comments regarding a charge to amend your policy. If you require further assistance, please email us at feedback@sabre.co.uk so we can assist further. Kind Regards.

Rated 5 out of 5 stars

As a very new driver I’ve been very…

As a very new driver I’ve been very stressed and confused trying to sort out my insurance and go girl have made it so simple to do!
They’re very affordable and so far have been amazing for a new driver like myself, highly recommend!

2 March 2026
Unprompted review
Rated 1 out of 5 stars

STAY WELL AWAY !!!!!!!!

STAY WELL AWAY !!!!!!!!! JUST CHECK THE REVIEWS AND GENERIC REPLYS

17 February 2026
Unprompted review
Go Girl Insurance logo

Reply from Go Girl Insurance

Hi Luke. I'm sorry to see this review. If there is an ongoing issue that we can assist you with, please email us at feedback@sabre.co.uk with further information so we investigate further. Kind Regards.

Rated 1 out of 5 stars

This company is full of thieves and…

This company is full of thieves and crooks. Run away as soon as you see them. Manipulation, fraud, harassment, forced signing, false statements about their costs or work they didn't perform. They cooperate with Enterprise, a thieving car rental company. They force you to pay extra fees, and threaten you! £2,485 in government fees from me and the same from my insurance company. An accident that wasn't my fault. My car was destroyed in a parking lot! THIEVES

7 January 2026
Unprompted review
Go Girl Insurance logo

Reply from Go Girl Insurance

Hi Adam. I'm sorry to see this review and your comments regarding how your claim has been dealt with. If you would like us to investigate this further for you, please email us at feedback@sabre.co.uk, ensuring to include your Claim Reference. Kind Regards.

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