In the past, I had many problems with my packages because the delivery drivers weren't respectful. For the past few months, the same driver has been coming every single month. He's very careful, polit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
In the past, I had many problems with my packages because the delivery drivers weren't respectful. For the past few months, the same driver has been coming every single month. He's very careful, polit... See more
Company replied
Worse than DPD and that's saying something, delivered my purchase to the wrong address then supplied POD of the wrong address, then asked for pictures of my street name and house number, then heard n... See more
Company replied
Track & Trace is a disaster. "On the way", means same day or next working day, that' as accurate as it gets. Worst case you have to stay 2 working days at home to receive the delivery.....
Company replied
My experience with GOFO is excellent! They have delivered my orders correctly 4 times, the delivery person is friendly and tidy. If there's something to be a bit less happy about, it's SHEIN, which... See more
Company replied
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service is unacceptable never before experienced with any delivery company. We have videoring, therefore we can see that no delivery has taken place but the company keeps claiming it had been delivered. Accidenly, 4 days later found the package in a barn. Would be useful if the Gofo inform where they place the package.

Reply from GOFO Netherlands
The parcel was not delivered to the address.
Another company is a charlatan and a swindler.
I placed an order in the “TEMU” (#PO-141-03491817615990210).
For the first time I didn't know they were charlatans.
The courier sent me a photo showing that the parcel was delivered to a different address.
And that's how it all ended: there's nowhere to write, there's nowhere to call the delivery man, it's pointless and there's nowhere to go.
Scammers, my number is 30! And only 30, not 10, not 20, not 24, not 100, but 30.

Reply from GOFO Netherlands
No package received.
Mail man says it is delivered but nothing was delivered.
It fits in my mail box so no need to stay home for it.
But then it seems they have criminals as delivery service

Reply from GOFO Netherlands
Is there 0 Star for this unprofessional so called GOFO delivery company?
The 3d time lost my packet 😡😡😡
I communicated with GOFO.
They send me pictures as a proof of "delivery "
My packet on the floor of the building entrance hall ,where hundreds of people are living. ( also visitors Comes and goes)
Which means no one will ever know who pick up the packet.
WHAT A CRAP 🙄
To that extent how can i even be sure that your delivery person take a photo of the packet and took it back ?????
But they said it is delivered to me i have to pay the price for their unprofessional service.
This isn't fair 😔
This is Wrong !
Once again very frustrated and disappointed. GOFO IS UNPROFESSIONAL delivery company.

Reply from GOFO Netherlands
I didn’t expect this delivery company to be this good!! They delivered my packages so so so quick- within a week!
I’m very happy

Reply from GOFO Netherlands
Terrible service
They registered package as delivered without ringing the doorbell or showing proof of actually leaving the package at the location, then asked me to ask my neighbors without indicating to whom it MIGHT (if ever) have been left to. I called them twice without really receiving any support from their personnel and finally refused to help locate the package dismissing my request

Reply from GOFO Netherlands
Nobody came, the package was postponed a couple of time due to “nobody being home” but I was home.. so At some point.. I got a call from the driver.. nice guy.. he told me he can’t find my address and if I can send him the coordinates like I am in the military or something.. so he said there is no address on the package.. and he can’t reach my house.. I gave him instructions like he’s a toddler, I put my clothes on walked to a different street and got my package.. I looked at the package and my address was on it… these drivers are incompetent people. The whole experience with this gofo company is absurd. Wish I could give you 0 stars.

Reply from GOFO Netherlands
Delivery drivers don’t deliver and just say i wasn’t home. GOFO doesn’t automatically schedule new moment for delivery but asks you manually request with a broken link, calling customer service means crazy waiting times and worst service ever just sending back packages you’ve been waiting a month for

Reply from GOFO Netherlands
This is the new top of most terrible delivery services
I don’t get a tracking time when my package might arrive, there’s no useful information in the chatbot because it’s all basic problems it can help you with meaning you don’t get much or quick help at all.
The website looks kinda like a mishmash of just some quickly assembled buttons with no truly useful functionality

Reply from GOFO Netherlands
I was expecting a very important package from China. GOFO only shows in the track & trace that the delivery is on the way without giving any exact time frame of the delivery time. This is not a professional way of delivering anything, because time is money for everyone of us.
I couldn't stay at home waiting for the delivery guy the entire day, but in the proof of delivery, he stated that the package is delivered in my post box. When I got home, there was nothing in the post box. I contacted them of course immediately. They sent me 2 photos as a proof. One photo of the package self, the other one was showing that the package did not fit in the post box obviously. It was totally outside of the post box, so it was not safely and properly delivered and someone took it away. This was the first and hopefully the last time that they deliver anything to me! Never use them!

Reply from GOFO Netherlands
Worse experience ever.... if is small parcels they deliver if its a big one forget is already the second time that they dont know where is my parcels bc is kind of a big box so i dont know what they do but i alway get probles with them they just dont delivery

Reply from GOFO Netherlands
I called yesterday and asked them not to deliver my package at the front door like last time because im on holiday, the corrier still did deliver it at the door and my package got stolen, now their saying its my fault, the worst delivery service in the world !!!!!!

Reply from GOFO Netherlands
Left at the door on the street, no

Reply from GOFO Netherlands
They drop it somewhere in the streets. Throw with your packages. Never deliver to your door for some reason.

Reply from GOFO Netherlands
They always throw the package away, they never deliver it. I hope they deliver this one.🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
They make me lose my money, and like the stupid delivery drivers, they mark it as delivered when it's a lie. Thieves, I get neither the money nor the package back!🤬🤬🤬🤬🤬🤬🤬🤬🤬

Reply from GOFO Netherlands
Twice. They failed to deliver my package twice, even though I spent the whole day waiting at home.
I include my full address and floor number so they can find me. They update the tracking link 2 hours after "delivery". I live in a building with 16 floors and no front desk. So I won't ever find that package, 240 euro's down the drain.

Reply from GOFO Netherlands
ha what can i say about this company totally garbage ordered from temu these guys left the package near the stairs near my building next thing you know not even 2 minutes being left there they stole my package and their service is so WORST TOO asking to proof when i wasn’t home when i lit had ring camera infront of my door so i could see everything none of that time they came to my door bro just left the package near the stairs where everyone passes first thing i know by reading all these reviews even if it’s new company this delivery company ain’t gone last for so long yall not even take the package back crazy man yall gotta get yall shit together.

Reply from GOFO Netherlands
I asked to leave my package at the lobby when I got the email that it was coming soon since I would be at work that day. I then get an email saying my order was delivered - no where to be seen, not at the lobby not at my door. When I try to check all I get is a pop up on the page saying it might have been delivered to a neighbour. Which one? I live in an apartment building. Guess I'm supposed to have the added chore of bothering everyone on my floor to check after also paying for shipping. Absolutely dreadful service, too bad they were the only option.

Reply from GOFO Netherlands
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.