From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Had GoFibre for a week now
Had GoFibre for a week now, no problems so far, the two engineers who set it up were tidy and helpful.
9 June 2026
Reply from GoFibre Broadband
Hey Graham,
Thank you for the fantastic review! We’re really pleased to hear everything has gone smoothly during your first week with GoFibre and that you’ve had no problems so far.
It’s great to know the engineers were tidy, helpful and made the installation experience a positive one – we’ll be sure to pass that feedback on!
We hope you continue to enjoy an ultra-fast, ultra-reliable service for many years to come. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Michael,
Thank you for the fantastic review! We’re really pleased to hear everything went smoothly and that your connection was up and running quickly without any issues.
That’s exactly the kind of hassle-free experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Robert,
Thank you for the fantastic review! We’re really pleased to hear the installer was friendly, efficient and made such a positive impression.
That’s exactly the kind of professional, hassle-free service we aim to deliver from start to finish. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quick efficient and no issues
9 June 2026
Reply from GoFibre Broadband
Hey William,
Thank you for the great review! We’re really pleased to hear everything was quick, efficient and hassle-free from start to finish.
That’s exactly the kind of service we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Faultless service for 2 years
Faultless service for 2 years, called to renew my contract and spoke to Cheryl who was very helpful in getting me a good deal for another 2 years
9 June 2026
Reply from GoFibre Broadband
Hey Stuart,
Thank you for such a brilliant review! We’re delighted to hear you’ve enjoyed faultless service over the last two years – that’s exactly what we strive for.
It’s also great to hear your renewal was quick and straightforward. We’ll be sure to pass your kind words on to Cheryl – she’ll be made up to hear that she was able to help secure a great deal for the next two years!
Thank you again for your continued support and for choosing GoFibre. We’re looking forward to serving you for many more years to come!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very easy to sign up prompt instalation
4 June 2026
Reply from GoFibre Broadband
Hey Linda,
Thank you for the fantastic review! We’re really pleased to hear the sign-up process was easy and that the installation was arranged promptly.
That’s exactly the kind of smooth, hassle-free experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
transition appears to be good
transition appears to be good, but still early days just been one week, if all turns out as advised will be perfect, but wont know until everything sorted with other provider, what is nice is speaking , to people quickly, and positively
4 June 2026
Reply from GoFibre Broadband
Hey,
Thanks for the review! It sounds like we're off to a good start, and although we'll happily accept that the final verdict is still pending, we're pretty confident we'll nail it. 😊
We're really pleased to hear the switch has gone smoothly so far and that you've found it easy to get hold of the team when needed. Being able to speak to someone quickly and get clear, friendly support is something we work hard to deliver.
Fingers crossed the rest of the transition goes just as smoothly, and we'll be here if you need us along the way.
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The young man that did the installation…
The young man that did the installation was a very friendly chap and answered all our questions professionally his name was dale
4 June 2026
Reply from GoFibre Broadband
Hey Susan,
This is lovely to hear! Dale will be delighted with that feedback.
We're lucky to have some great people on the team, and it's fantastic to hear that Dale took the time to answer all your questions while keeping things friendly and professional throughout.
Thanks for taking the time to give him a well-deserved shout out.
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The guy who installed my Go fibre
The guy who installed my Go fibre, was nice , helpful and very knowledgeable about his work.
4 June 2026
Reply from GoFibre Broadband
Hey Irene,
Love to hear this! A friendly face, plenty of knowledge, and someone who’s happy to help can make all the difference on installation day.
I’ll make sure your feedback gets back to the team - they’ll really appreciate it.
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Friendly and professional
Installation team were friendly and professional. Customer service team sorted a minor issue immediately.
29 May 2026
Reply from GoFibre Broadband
Hey Heather,
This is great to hear! Friendly engineers, professional service, and a customer service team that jumped on an issue straight away - that's a pretty good combination in our book.
Glad the minor issue was resolved quickly and that everything else went smoothly.
Thanks for choosing Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Service 100% young gentleman who came…
Service 100% young gentleman who came to my house explained what had to be done.
4 June 2026
Reply from GoFibre Broadband
Hey Nova Staffy Dog (great name!)
100% service - we’ll happily take that!
Great to hear the engineer took the time to explain everything clearly and made sure you knew what was happening every step of the way.
Thanks for taking the time to leave us a review.
Thanks so much for choosing your local provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
P.P.S:
Give Nova a cuddle and biscuit from us!
It was simple to do
It was simple to do. Staff were excellent. Everything was explained in a way that I could understand.
4 June 2026
Reply from GoFibre Broadband
Hey Helen,
Love this! Simple, clear, and easy to understand is exactly how switching broadband should be!
Great to hear the team looked after you and made sure everything was explained without the usual telecoms jargon. We pride ourselves on that!
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Faultless
Good communication, reliable engineers, superfast fibre internet service. What’s not to like?
4 June 2026
Reply from GoFibre Broadband
Hey J Byers,
Good communication, reliable engineers, and superfast fibre... you're making it very difficult for us to argue with "What's not to like?" 😄
We're delighted you've had such a positive experience from start to finish. Thanks for taking the time to leave us a review - and for giving us an easy one to reply to!
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Kept in the loop from start to finish…
Kept in the loop from start to finish service,staff and customer service.
4 June 2026
Reply from GoFibre Broadband
Hey,
This is great to hear! Being kept in the loop from start to finish can make all the difference, so we're delighted the team delivered a smooth experience throughout.
Thanks for the kind words about our staff and customer service team as well - they'll really appreciate it.
Thanks so much for choosing your local provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Gofibre excellent
First Class service than my other provider the connection was very very poor
4 June 2026
Reply from GoFibre Broadband
Hey Ian,
Love to hear this! Making the switch is one thing, but seeing a real improvement in your connection is what it's all about.
We're delighted you're enjoying a much better experience and appreciate you taking the time to share it.
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
They started out well
They started out well, offering good broadband speeds. The supplied router was rubbish and had to be replaced with something capable.
Now they want to force a 2 year contract as minimum or you have to pay significantly more per month, which isn't ideal for all use cases.
The equipment is already installed, there's no additional installation costs for continuing to use the connection and hardware already supplied so this lack of flexibility will have us looking for alternate suppliers in the future.
1 June 2026
Unprompted review
Reply from GoFibre Broadband
Hi Ross,
Thanks for your review, really glad to hear you were happy with the speeds, though I’m sorry the original router didn’t meet expectations.
I can completely understand why this situation has been frustrating, especially when you feel a lack of flexibility. It’s not the experience we want for our customers.
We’d really appreciate the opportunity to have a proper look at your account and talk things through with you directly, there may be more we can do to help here.
Please feel free to get in touch with us directly at 08000 590 980 and our local friendly customer service team will be happy to discuss with you
Thanks
Gareth
GoFibre Customer Services
A 5 star shout out for GoFibre
A 5 star shout out for GoFibre
I've been a customer for 2 years.
A Great ISP based in the north of the UK.
It's refreshing to be able to talk to real people who are passionate about the products and services they provide and where they really want to help individual customers.
All this and they are local too. (Scotland and NE England)
I had a Router upgrade at home from GoFibre. An engineer called to fit and test it. 👌🏻
Yes, a real person, knowledgeable, efficient and helpful. (Thanks Joe 👍🏻)
A day later a call from the technical services team (Jason) to check things out and give help and advice on a home network issue I had.
Brilliant, brilliant service.
I sound shocked, because I doubt I'd get such support from the "Big Boys" (Vodafone, Sky, Virgin etc👎🏻)
Well done GoFibre.
Well worth it & Highly recommend
Colin Bunn
Eggleston
Teesdale
⭐⭐⭐⭐⭐
1 June 2026
Unprompted review
Reply from GoFibre Broadband
Hey Colin,
What a review - thank you!
After two years with us, it's fantastic to hear that we're still delivering the kind of service that stands out. We're incredibly proud of our teams, so seeing Joe and Jason get a mention is brilliant. I'll make sure your feedback gets passed on to them both.
You're absolutely right - we believe great broadband should come with real people who genuinely care about helping customers, and being a local provider allows us to do things a little differently.
Thanks for your support, your recommendation, and for choosing local. Reviews like this give the whole team a real boost.
Thanks for choosing Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey,
Short, simple, and we love it! 👌 Great to hear the team were friendly and helpful throughout.
Thanks for taking the time to leave a review.
Thanks so much for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Terrible experience wasn’t told about…
Terrible experience wasn’t told about the disruption I would face getting the line to my house, then cancelled the contract and was hassled!
16 May 2026
Unprompted review
Reply from GoFibre Broadband
Hi Lynne,
I’m really sorry to hear about your experience. We always aim to be clear about any work required to connect a property, so I'm disappointed to hear you felt the disruption involved wasn't properly explained from the outset.
I’m also sorry if our follow-up contact after your cancellation felt like pressure. Our intention is to understand any concerns and see if there's anything we can do to help, but it should never leave you feeling hassled.
I’ve requested your contact details through Trustpilot so we can review what happened and understand where we fell short.
Thanks for bringing this to our attention,
Gregor
Better connection
Better connection. Engineer polite, respectful and efficient. Would certainly recommend it.
29 May 2026
Reply from GoFibre Broadband
Hey Judith,
Love this - a better connection and a great experience with the engineer is exactly what we like to hear! I'll make sure your feedback gets passed on to the team.
Thanks for the recommendation - it really does mean a lot.
Thanks for choosing Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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