Econic Energy Reviews 

We were lucky enough to find Econic Energy after searching high and low for a good heat pump installer. We had been let down by another company and also had decided that Octopus's heat pump, whilst cheap, they would not cope with the complexity of the installation and the pump would be under-specified and wouldn't save us money on bills.

To sum up our experience with Econic:
- Highly professional throughout.
- Experienced and skilled staff
- End-to-end process management - expertly managed and overseen by Christoph, with Pradeep (chief engineer), Andrew (expert assessor for EPC and heat loss survey) and Jay (who led installation team) all demonstrating they really know how to do this well.
Communication excellent throughout.
Trustworthy - MCS certified as well as Trustmark approved - we trusted them to get it right, and they proved their worth.

More detail for those who want to read on!!

Our house isn't that well-insulated (we've done our best within reason), but after a formal home assessment (including an EPC certificate and a very efficient and comprehensive visit/heat loss survey by Andrew with a full report which was shared with us), we found we could have a Samsung 12kW heat pump. They also recommended replacing 6 radiators (less than we originally thought, which saved us money), an old, horizontal hot water cylinder (which they managed beautifully) as well as a 10kW battery - and their careful assessment helped assure us that the installation would be worthwhile - both for sustainability reasons but also financially.
We booked an install date for exactly when we wanted (and they gave us a date that was within 2 months!), and on days 1-5, the installation team turned up promptly at around 8am and were polite, thoughtful, efficient and tidied up after themselves. Jay and his team always did what was right, even if it meant they had to go the extra mile/spend a little bit longer, and the pipework is all beautifully neat and tucked away/insulated etc.
We had to have a small hiccup fixed with the battery integration - but Christoph and the electrician, Ramin, helped ensure it was sorted within a few days.

Although clearly a growing company, they have a personal touch, including responsive emails / telephone calls from Christoph and site visits by chief engineer Pradeep, before (for free, before we even committed to anything...), during the build process and after for an excellent handover in person.

Very happy with our gas-free hot water, the battery is charging brilliantly on a cheap Octopus night-time tariff and from the solar, and the heat pump is really really quiet (and gives quite a nice cool breeze when the weather is hot outside and it's heating our water!).... We also love the Fox and Homely apps, and are already seeing a significant drop in our energy bills - almost all our energy is on a cheap 7p/kWh tariff for summer (with 15p per kWh export tariff too), and in colder months we will switch to Octopus Cosy which will have three cheap times spread through day and night as our electricity use will rise.
Looking forward to a warm and cosy winter, with our new heat pump system! Thanks to Econic Energy... I can't recommend them highly enough. Happy to update after winter, but I have no qualms, as they really know what they're doing.

Thanks to the Econic team - you guided us through the whole process with great communications throughout. We're glad we took the leap on the heat pump and went with Econic

Christoph and his team at Econic are highly communicative, very well informed and in my opinion provide excellent value for money.

The whole experience was clear, prompt, and also patient - when the build was taking longer than expected, their flexibility was greatly appreciated and invaluable.

As an architect, I pride myself in spotting proficiency and quality. On both counts Econic score highly.

Couldn't recommend them more.

The team were prompt and came back to commission it when the under floor heating was completed. All the equipment was installed carefully except a row of switches which are not level.
Sadly the communication about what UFH equipment could be installed was not clear leading to us installing an additional pump that disquiet had to be removed.
ASHP are complex to install E ionic were very helpful throughout the process. We hope they will continue to

Overall I can really rate Econic if you are looking for a heat pump install. I had been talking to Octopus for quite some time however my install was more complicated than they could do, so I looked elsewhere.

After speaking to a few different providers I settled on Econic and am glad I did. As other reviews say all members of the team are great to deal with, and the price came out very competitively.

The install was done in a few days with minimal disruption, and no mess at the end of each day. The heat pump is currently running very efficiently for hot water, and I have no doubt it will do the same for heating come winter.

From first meeting they were willing and able to answer all questions and helpful throughout the process. System installed without any major issues and is working well. Will certainly continue our relationship in terms of servicing and support.

Christoph and the team at Econic were knowledge, always quick to respond and provided a comprehensive and efficient service. I cannot recommend them highly enough.

What a brilliant process from start to finish.

Clear information provided at every step, support and guidance available whenever you want, with checkins and follow ups to ensure things are progressing as planned. They go above and beyond to give a good solution and the gave me some great ideas about how to install the heatpump with as little disruption/mess as possible (whilst improving its efficiency - none of the other people quoting did this).

Installation now finished and signed off, and performing well. I cant see why you would ever pick another company.

Very happy with the choice of Econic for our heatpump, solar, and battery installation and highly recommend.

Key strengths are technical expertise, clear communication, and above all flexibility and adaptability to the unique requests and challenges that arose with our installation (and no doubt 90% of installations).

Great work - thanks to Christoph and the whole team!

We are so glad we used Econic Energy to supply and install our air source heat pump. They looked after everything for us and made it a completely streamlined and stress free experience. I would recommend them to anyone. They did the energy survey, applied for and got our grant sorted and liaised with our builders. Their technical know how is impressive and their communication brilliant. Thank you to the whole team.

I’ve recently had a Vaillant air source heat pump installed by Econic Energy in a mid-terrace Edwardian house which is located in an Article 4 conservation area. As I was building an extension, I decided to take the opportunity to replace my existing 18-year-old gas boiler with a sustainable energy alternative (in line with government policy). My experience with Econic has been superb from start to finish. I can highly recommend this company if you are considering the move to a heat pump. The company’s delivery and management of the project was exemplary. From initial feasibility dialogue with Christoph the CEO, to the meetings with Pradeep the Ops Manager, discussions with Andrew the Lead Energy Consultant and last but not least, my communication with Coco, the project manager – all my questions and concerns were comprehensively dealt with. My confidence in the company grew with each interaction and was amply rewarded by the actual installation and end result. The installation teams worked diligently, professionally and cleared up after themselves each day. Their work has been of absolute top quality. The heat pump is nicely positioned in my garden and seems really quiet. The pipework around the hot water cylinder was a work of art! Econic provided detailed but not overly technical documentation including a builder’s brief. This enabled me to make the necessary decisions around emitter types and size and the builder to properly prepare the site. The Econic people were always on schedule and were very responsive to any of my questions. They managed the complete grant submission process, meaning I was only billed for the net amount. What could have been a very stressful element of my build project turned out to be a remarkably smooth process. Econic clearly has a customer focused approach at the heart of their business – personal service by highly qualified and experienced professionals. But it is still possible to speak directly to the CEO and founder of the company who will give you the necessary time to discuss any questions – rare in today’s world!
I cannot recommend Econic highly enough.

Very responsive , helpful and well priced. Helped sort out the grants too.
Heat pump working well.

Thanks Christoff, Pradeep, Coco, Andrew and the boys for the amazing experience.

The team is very knowledgeable and the communication was clear throughout the process.

My installation was complex and required lifting the heat pump on the roof but the team handled it with ease, they also installed components to reduce heat pump vibrations on the roof and I didn't even know the heat pump was working.

The space to install the water tank was very compact but they managed to make it work.

They cleaned everyday and on the final day they left everything in a better condition than they found it.

I would highly recommend econic energy.

Our experience of Econic Energy has been very positive.
We paid for a survey of what would be needed to achieve our objectives in CH temperature and hot water requirements for a 1930s detached house. In constructive discussions (such as sizing radiators and their position and size and dimensions of hot water tank in a small existing airing cupboard) we considered relative merits for alternative arrangements based round a heat pump.
The work was carried out efficiently within the proposed timescale with the minimum of disruption for us.
We were given an informative introduction to controlling the system by a member of the team on completion.
Our experience is that Econic Energy are a professional organisation who are committed to supplying the customer with a system which meets their requirements and are monitoring the system to ensure the system is working as designed.

Would definitely recommend Econic Energy for heat pump and solar/battery. Knowledgable and approachable, from start to finish.

Econic has been a pleasure to deal with. We were keen to get a heat pump, but were worried about whether it would heat our 1920s terrace house sufficiently, as well as how to combine it with new underfloor heating to best effect. There are a lot of opinions out there but much of it is wrong, including those of our builders. Econic’s knowledge and advice was invaluable in giving us the confidence to proceed. Although they weren’t handling the underfloor heating, they confirmed my ideas were correct and discussed how best to set it up. They were professional throughout and a pleasure to deal with - of all the companies involved in our renovation, they were the best. The integration with other building work was straightforward: the pipes to the outdoor unit were laid before the screed, which took just a couple of hours, and then the unit itself was installed later once the house was watertight. We felt that the cost was excellent value for the quality of the system and confidence we had in them. Though more complex to setup than a gas boiler, the system is straightforward to operate and, after the initial tailoring, doesn’t require constant tweaking. We anticipate a significant saving in heating costs over gas. Finally, it was welcome to encounter a company whose focus is on long-term sustainability and improving the world rather than pure profit.

They were good; good installation, good client care, friendly

Christoph and his team were exceptionally good throughout. We had quite a complicated install which involved Solar PV and Solar Thermal integration as well as an upcoming kitchen project that would dramatically alter two of the rooms of the house after the heat pump had gone in. From the survey onwards we got excellent service and well-set expectations. They took all the complexity in their stride and walked me through the plans.
The installation took a week in January! and they were really efficient, very tidy and took all their rubbish away with them. They made a real effort to hide cabling and pipework in existing ducts and were happy to go the extra mile and install the open heat pump monitoring device for me as well.
Subsequently I have kept in touch with Goeconic to sort out a couple of connectivity issues and they helped with that too- even spotting when pressure was lost in the system when we had a couple of radiators upgraded in the new kitchen and helping me with the system reset that was needed.
This company will help you every step of the way to get the best system for your house. It has been completely transformational for us - more hot water than we've ever had before with the old gas system and a warm house that looks after itself. Thank you guys!

The level of communication and interaction were great. Every step was explained and the whole team were able to answer all my silly questions, but even more important, they listened to me.
The process, though disruptive was carried out with respect. When given feedback, it was taken on board. The after care has been brilliant. Thank you Christoph, Andrew, Pradeep and team and last but not least Coco for her customer facing skills