Tohmo Reviews 

Shocking company, Ford approved these to fit an EV charger. They quoted (from pictures) they changed there mind after 8 weeks and said it couldn't be done (had two independent electricians who said it can be done. Tried getting me to fit 3 because they "couldn't fit a load limiter". Phoned/emailed asking for the reason why, totally ignored, phones just had an automated message saying someone will call back, which they never do. Thankfully Ford have now moved on and use Octopus Energy but im back to the beginning stage because of there poor communications and customer services. Avoid this place!

I've been trying to contact them for *days* and have had absolutely no response. All I get is an automated message saying someone will get back to me but no one ever does. I've also submitted the contact form on their website, emailed them, and messaged on LinkedIn and have heard absolutely nothing back.

Having to use ChargeGuru to get a charger installed through Ford. Did the survey and get a notification that I would get the quote in 48 hours.
Nearly 3 weeks later still no contact from them.
You cant ring them as they never answer the phone. The message says to contact them using the web page contact page - no point they never reply to this.
Tried emailing but they never reply to this.

Absolutely rubbish company with no customer support - I wouldnt go near them but being forced to by Ford!!!

I ordered a charger installation and paid just over £1k. After 1 week emailed my named connect "Kunal" and got an out of office message with a recommendation to either email or call them instead.

I emailed but got no reply so after two days called the number where I received a voiced message saying they are working with other customers and to use there website to contact them.

Used contact form on their website - no response; called again - voice message; emailed - no response.

The I contacted Kunal again hoping he was back from holiday but got the message he had left the company and to call them!

All I want is to understand the timeline for installation but no way to contact.

I don't like leaving 1 star reviews but I noticed you reply to these so I have no alternative!

Order Confirmation: 00037817

PLEASE CONTACT ME :(

Great communications and professional install

While Kunal Sharma has been excellent throughout this ordeal, his efforts have been completely undermined by a company that clearly does not care about its customers.

I paid for a charger to be installed. The installers arrived without the correct charger due to an internal error at ChargeGuru. When the correct charger was finally installed, it failed after just four weeks. I then waited two weeks for a replacement, which failed after a single day. After that, I had to wait another month before ChargeGuru even attempted to resolve the issue.

By this point, I was exhausted by the constant failures, poor communication, and lack of accountability. I requested that they remove the equipment and refund me, which they reluctantly agreed to.

A week later, someone turned up at my house completely unannounced to remove the charger – no email, no call, nothing. They left, only to return three hours later to try to “fix” the charger they had just removed.

It has now been nearly three weeks since I was promised a credit note for the original invoice, and I am still waiting.

Kunal Sharma deserves praise for doing his best in impossible circumstances, but as a company, ChargeGuru has been one of the worst experiences I’ve ever had. Avoid at all costs.

Great service and after service from ChargeGuru.
They even communicated by email so translation was no problem.⭐⭐⭐⭐⭐

Charge Guru were excellent to deal with ... easy to understand survey was sent quickly after picking up my vehicle and although it took a month for installation, this was expected and when I contacted them once to enquire, I received a warm response and Charge Guru followed up with a call to the installer who subseuqently carried out the install within a week. Overall, knowledgable, friendly customer service

From my very first discussion with Jack through to my conversations and emails with Kunal, it was first class communication and customer service Thus was the first time I used Charge Guru and I wouldn't hesitate to recommend them to anybody, 1st Class!!

they arrived when said, the installation was done with great care and respect for the property ,a very tidy job done and just very happy with everything

Amazing service and great team of experts.
Had an issue with a trip due to weather, I messaged the installer and got a FaceTime within minutes to help me sort it strait away.

Couldn’t reccomend enough!

All as promised and done in a orderly fashion

Do not use these jokers. Paid the demanded 50% up front and told the EV charger was shipped to the installer. 2 weeks on it turns out that this is total nonsense.

Do not believe a word that they say. What a waste of time. It’s shameful to have a company openly lying.

They couldn't even be bothered to reply to my web enquiry....presumably as I had already been sold a wall charger and simply wanted a price for fitting.

Absolute shambles, two months from my original installation date and this whole ordeal is still not over.

Ive had 7 attempts, 3 new cables, damage to my home which I'm expected to get quotes for repair.

Been lied too on multiple occasions, their 'head' of Customer Relations is an absolute waste of time, ignores you for weeks, then tries to update you on facts that should have already been investigated weeks ago, then ignores you again. Currently still being ignored and this entire nightmare is still not over!!

Them initially installing a direct competitor EV charger without realising has been the highlight of what has been the worst experience from a consumers perspective I've ever had.

Wouldn't touch with a barge poll and wouldn't recommend to my worst enemy.

Shambolic is the one word I'd use to describe this company.

Took over 5 weeks for the charger to be installed, terrible communication and had to chase at every step, sure I would still be waiting otherwise

Company who installed the charger were good but charge guru are just a middleman and don't seem to care, not surprising as you pay up front

Intervention de Mohamed le 22-05 sur ma borne Zeplug. Professionnel, sympathique et efficace !!!

Ras ( fonctionnement on ne peut plus simple ) sauf que j attends que l on m envoye si c'est possible ,une proposition pour installer un délesteur électronique sur ma wall box

Waited for 3 weeks for my wall charger installation and just after I started to push and ask to cancel an order they managed to get a company and done Installation, there is better companies around, hear is just a middle man,
Your teem was calling to convince me that there was no delay and offer 50£ compensation which disappeared after I told that I will keep my review for people to know:)))

Had my home charger fitted today by Blake from Fore UK and credit where it's due, truly amazing!
Blake was so attentive, clean, tidy and no fuss. The EV charger from the electric box is approx a 15 metre run and the cable he laid is just perfect!
He cleaned up after himself, talked me through the consumer box and handed me the paperwork. He still had a 2hr plus drive home but never rushed one bit.
5* for Blake and Fore UK.. thank you