Banner for Glotech Repairs

Glotech Repairs Reviews 

9,596
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,261 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff who arrive promptly and diagnose various household appliance issues quickly and efficiently. Many people genuinely appreciate the helpful advice, clear explanations, and polite demeanor shown by the technicians during home visits. Some reviewers were not happy with the unexpectedly high call-out charges and extremely expensive part replacements. A few other people also felt that certain repair diagnoses were completely incorrect, leading to unnecessary expenses, unresolved problems, or ultimately unrepairable appliances. Additionally, some consumers experienced poor communication and unhelpful responses when trying to resolve issues with customer support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing the engineers as professional, polite,... See more

Service

Customers consistently note positive experiences with service, frequently praising professional and polite... See more

Product

Reviewers highlight ambiguous aspects of product performance, as some consumers praised professional... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick booking systems,... See more

Price

Users describe ambiguous interactions with price, noting high call-out fees and expensive parts quotes that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked to have my washing machine repaired and slots were available for this to happen from the next day. The booking was easy. The repair engineer, Ben Flynn, was very professional, polite and quic... See more

Company replied

Rated 5 out of 5 stars

I was told that to repair my appliance would be almost as expensive to buy new. Zack was very helpful and clear in his information. It cost me a call out charge but he took the appliance to pieces and... See more

Rated 5 out of 5 stars

I’ve just received fast and professional service from William, a very knowledgeable, professional and polite engineer who has fixed my leaking dishwasher. I live in Farnham. He first visited me a few... See more

Company replied

Rated 5 out of 5 stars

The engineer William was very good. He came as a follow up after the problem had been diagnosed, but seemingly with incomplete information. Yet was able to find a solution to provide a fix without hav... See more

Company replied


Company details

  1. Appliance Repair Service
  2. also in
  3. Refrigerator Repair Service
  4. Repair Service
  5. Washer and Dryer Repair Service

About Glotech Repairs

Written by the company

About Glotech Repairs

Our Services:

Washing Machine Repairs Tumble Dryer Repairs
Oven Repairs Hob Repairs
Fridge Freezer Repairs Cooker Hood Repairs
Dishwasher Repairs Cooker Repairs
Get A New Repair Quote
Find Out More

Glotech Repairs is a trusted UK brand carrying out thousands of domestic appliance repairs each month. Our accredited engineers offer same-day and next-day services nationwide at competitive prices.

Our Promise To Our Customers and Our Planet

Written by the company

Our commitment
At Glotech Repairs, we’re committed to extending the life of your appliances — reducing waste and helping the planet. Our expert engineers repair washing machines, dishwashers, ovens, and more with fast, reliable service and fixed-price repairs. With same or next-day appointments, we’ll get your appliances running again, saving you money and reducing unnecessary landfill waste.

6-Month Guarantee on All Repairs

Peace Of Mind - Guaranteed

At Glotech Repairs, we stand by the quality of our work. That’s why every repair comes with a 6-month guarantee on the same fault reported as standard — giving you peace of mind at no extra cost. Our expert engineers are here to get your appliances running smoothly again, and if the same fault reoccurs, we’ll fix it free of charge. Fast, reliable, and guaranteed service you can trust.

Contact info

Need Fast, Reliable Appliance Repairs?

Expert appliance repairs across the UK. Book your engineer today!

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,596)

2,167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

William was great

William was great, very quick and explained everything in simple terms. Would definitely recommend if you live in Farnbrough.

8 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hello,

Thank you for recommending us in the Farnborough area for quick and easy repairs!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William came along to fix our broken…

William came along to fix our broken oven in Farnborough. Really nice, friendly guy. All sorted within 45minutes

8 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Chris,

It's so great to hear your oven was repaired in no time by our friendly and efficient engineer in Farnborough, William! Thank you for leaving a 5-star review.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Tumble dryer repair

Nick was very knowledgeable and helpful. Rang 20 mins before arrival which was really useful. Appliance issue resolved in a timely manner. Thank you.

8 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hello,

We're glad to hear your tumble dryer repair was completed in a timely manner by our experienced engineer, Nick! Thank you for leaving a 5-star review of his knowledgeable service.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William came in and fixed our microwave…

William came in and fixed our microwave at our home in Ascot. He was very professional and courteous. I’d recommend and use there services again.

7 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Savraj,

Thank you for sharing your positive experience with William's professional and courteous service in Ascot! It's good to know your microwave is back up and running after the repair.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Very professional

James was very professional, quickly diagnosed the issue and repaired the machine quickly. Area of Rugeley

7 September 2026
Unprompted review
Glotech Repairs logo

Reply from Glotech Repairs

Hi Nick,

Thank you for posting a 5-star review of James' professional and efficient repair service in Rugeley!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Great service, satisfied customer

Danny attended to my callout in Peterborough to fix my tumble dryer. He was very helpful, friendly and did a great job. It was all sorted in no time and very professionally. I would definitely recommend him to others.

7 September 2026
Unprompted review
Glotech Repairs logo

Reply from Glotech Repairs

Hi Charlie,

It's great to know Danny completed your tumble dryer repair in a friendly and professional manner! Thanks so much for taking the time to leave a positive review.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Freezer fixed

The engineer William was very good. He came as a follow up after the problem had been diagnosed, but seemingly with incomplete information. Yet was able to find a solution to provide a fix without having to arrange another visit. Called ahead of time to tell us when we should expect him in Ascot.

7 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Sid,

Thank you for complimenting William's clear communication and thorough diagnosis during your repair in Ascot, it's great to know he was able to get everything sorted in no time!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Glotech will be used again…!

Really impressed with two visits by William in the Godalming area.
Polite, helpful and very competent…. the perfect engineer..!
He leaves me with a working icemaker compartment.

7 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi David,

We're so glad to hear your ice maker is back up and running after William's visit in Godalming. Thank you for sharing a 5-star review of his efficient and polite service.

Kind regards,
Glotech

Rated 1 out of 5 stars

I had an issue with my washing machine

I had an issue with my washing machine, the drum was filling up with clean water in between washes and I was concerned it would end up flooding out when I go on holiday. I contacted Glotech, arranged a call out, although it hadn't filled up for a week and the engineer text me to let me know he was on the way. So far so good. I had googled what was probable cause, water inlet seal had probably perished. The engineer arrived and had the very part with him! All replaced within 30 minutes, (which included him popping outside to take a phone call), said the machine was clean, no blockages else where so good to go. Two days later, I use the machine and during the washing I notice water is coming up through various areas of my click & fit flooring tiles. I check the washing machine, neither the inlet pipe connection or the outlet connection were wet so I then put my hand under the machine, and discovered water was coming out rapidly from under the machine and going underneath my flooring (only had it down a year and it wasn't cheap!) I telephoned Glotech, obviously a bit distressed beacuse my property was being flooded. I asked for someone to come out and was advised of what the costs would be for a re-visit. I stated I wouldn't be paying anything, the machine never leaked prior to the engineer fitting the new part. I can only think that the engineer hasn't tightened something properly. No manager or engineers available on a weekend, they would get someone to call me on Monday. It was confirmed during the telephoine conversation that the engineers report stated no leaks as well. I'm looking forward to a refund £235 inc the part plus the cost of the machine to suck the water out from under my flooring and not to mention any other cost I may yet incur if I have to replace the flooring, experience damp issues etc. I certainly won't be using this company again in the future.
Update. So despite our best efforts, water was still flooding out this morning so I called an emergency plumber. The water was coming out of the water inlet connector. It's his opinion that the engineer must have bashed it when pushing the washing machine back in damaging the connection so even though we thought we'd isolated the water to the machine, we hadn't. It's been an extremely stressful experience

5 September 2026
Unprompted review
Glotech Repairs logo

Reply from Glotech Repairs

Hi Alison,

We’re genuinely sorry to hear how stressful this situation was for you, particularly with water getting underneath your flooring and the uncertainty around where the leak had come from.

I can see from our records that this matter was escalated and reviewed by our management team, and that the leak has since been resolved. While we were unable to establish exactly how the leak had occurred, particularly as it did not become apparent until several days after our engineer’s visit, we completely understand how concerning the situation was for you.

We’re pleased that the matter was ultimately resolved and that a resolution was agreed with you. We sincerely apologise that what should have been a straightforward repair resulted in a stressful experience, and we’re grateful for your patience and understanding while our team worked with you to reach a resolution.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William was friendly and professional

William was friendly and professional. Job done here in Woking in no time at all. Great service. Would recommend.

4 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Michael,

It's great to hear your repair was completed quickly and professionally by our trusted engineer in Woking, William!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William (Woking) came out and did a…

William (Woking) came out and did a great job, explaining the problem with our microwave and fixed it within a week.

4 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Tom,

Thank you sharing your positive experience with our trusted engineer in Woking, William. It's great to hear your microwave is back up and running after the repair!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Kay Woking resident. Samsung fridge freezer review…

William the Glotech engineer in Woking area came to assess our Samsung Fridge freezer. He was polite, helpful and efficient.

4 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Mark,

It's great to hear your Samsung fridge freezer repair went ahead successfully with our engineer, William. Thank you for complimenting his polite and efficient service in Woking.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William attended and repaired

William attended and repaired, fantastic service, polite and helpful.

We are based in Four Marks.

Kind regards,

Julie Bacon

4 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Julie,

Thank you for complimenting William's polite and helpful repair service in your local area, Four Marks! We'll be sure to pass your positive feedback on to him.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William was really helpful and knew how…

William was really helpful and knew how to solve the problem.

4 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Peter,

Thank you for sharing a 5-star review regarding William's helpful and knowledgeable service.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

This engineer is top quality Although it was late afternoon when…

Although it was late afternoon when William called, he was well on top of the job He diagnosed the problem with the washing machine very quickly and was able to fix it on the spot It was obvious that he is very experienced and proficient
William is an asset to the company. I wish I could say the same about the communications from the Head Office but the least said about that the better
Customer location, Frimley

3 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Michael,

Thank you for leaving such a gleaming review of William's efficient and knowledgeable repair service in Frimley! While we do apologise that we had to re-book your initial appointment, we are glad to see your repair still went ahead successfully and without any delays.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

WILLIAM from Camberley area

WILLIAM the service engineer was very knowledgable about my oven, he knew what the problem was and his van was equipped with the correct spare.
EXCELLENT SERVICE

3 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Barry,

It's great to hear your oven repair went ahead successfully and in no time at all! Thank you for sharing your positive experience in the Camberley area.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William Farnham excellent

William Farnham excellent
Would use again

3 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Brian,

Thank you for posting a 5-star review of our company! We would be happy to assist you again for any future repairs in the Farnham area.

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

Excellent friendly service from Nick

Excellent friendly service from Nick . Would recommend in Beverley area .

3 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Jill,

Thank you for recommending us in the Beverley area, it's great to hear that you are happy with Nick's friendly service on site!

Kind regards,
Glotech Repairs

Rated 5 out of 5 stars

William phoned 20 minutes before…

William phoned 20 minutes before arrival and was very polite, based in Four Marks Hampshire he found us with no problems. He was friendly and very cheerful which filled me with confidence about his ability. Having condemned the microwave he was genuinely sincere and sorrowful.
A great experience with Glowtech, a strong recommendation from me to use these guys again.

3 September 2026
Glotech Repairs logo

Reply from Glotech Repairs

Hi Jim,

While we are very sorry to hear your microwave was deemed to be beyond repair, we really appreciate you leaving such a gleaming review of William's service! It's fantastic to hear that he provided honest advice, friendly service and a thorough diagnosis.
Don't hesitate to reach out to us again for any future repair needs!

Kind regards,
Glotech Repairs

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look