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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their suitability for various activities like reading, knitting, and crafting, and appreciating features such as multiple light modes and comfortable, lightweight designs. Many consumers also commend the delivery service for its speed and efficiency, noting that items arrive promptly and are well-packaged. However, some customers also noted issues with product quality, such as lights failing to charge or turn on after a period of use. A few other people also felt that their orders encountered problems, including items being deemed "undeliverable" or receiving incorrect colors.

What people talk about most

Product

Customers consistently express satisfaction with the product's quality and functionality. Many reviewers... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the quality of the neck light, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with some... See more

Order

Users describe ambiguous interactions with order. While some customers express satisfaction with placing... See more

Based on these reviews

Rated 5 out of 5 stars

I would give more than five stars! My sister in law gave my wife a neck light some time ago having bought it for herself. Soon after that the USB socket failed. Sister is in hospital so cannot find... See more

Rated 5 out of 5 stars

These lights are perfect for extra light when riding on a plane, reading in the dark, and working puzzles!! My sister, daughter, and granddaughter all love their Glocusent lights, too!

Rated 5 out of 5 stars

I had a neck light that would not charge. Issy at customer service was so fast and efficient on replacing that unit and because I had purchased it thru Amazon, I had the replacement the next day once... See more

Rated 5 out of 5 stars

This is an excellent product available right now in the market. Similar products from other companies, though cheaper lack the quality, design and finesse. It will be really great if more colour optio... See more


Company details

  1. Lighting Store
  2. Home Improvement Store

Written by the company

Ever since we saw our first sunrise illuminate the beautiful Colorado Springs, we’ve become a lighting product company that believes that light is a critical element to capturing the magic in moments. No progress was ever made in the dark, and we’re here to deliver that light to ensure that our users are always progressing. From neck lights to portable ring lights, every one of our products is designed to provide light in a way that’s simple and convenient. At Glocusent, we refer to three core principles; glory, focus, and moments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

283 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The reading light is fantastic!

The reading light is fantastic! I use it every night. It is comfortable to wear around my neck and the three levels of intensity offer just the right illumination whenever I begin my evening reading. Delivery was timely and well packaged, too. A great experience all around!

14 April 2023
Rated 5 out of 5 stars

I can see!!

I bought the Glocusent neck reading light because I like to do crafts at night while we’re watching TV. The light (a lot) I need is always bothering my husband. Lightbulbs shining in his eyes. This neck light was better than great because I could see without bothering him as well as adjusting the angle of the light to aim at my project. I recommend this. I also think that its length, which may be shorter than other products, is good. It rests on your upper chest so the light is more in line with where I work on my projects. Some others hang farther down on your chest which makes it hard when you’re drying close at work. The fact that it has two lights, one on each side is also helpful because it prevents causing shadows on your work. If you’re a crafting person, I think this will make sense to you. I haven’t really used it for reading, but did not buy it for that purpose. I think it has many useful purposes.

28 February 2023
Rated 5 out of 5 stars

Incredible Customer Service

Incredible customer service! Way beyond what I expected it to be. I love their products and feel very comfortable ordering from them in the future. I've been ripped off so many times purchasing online and it's refreshing finding a company like this that really cares about their customers.

12 March 2023
Unprompted review
Rated 4 out of 5 stars

I got flashlight for free

I ordered flashlight in Poland and was waining for delivery. In 1 day shop texted me they do not have flashlight i chose in stock lin Poland so i need to wait 1+ month or request moneyback. I asked which one they have in stock to change but didn't get an answer in time so i decided to request moneyback.

To my surprise i got moneyback and shop decided to send me another model of flashlight for free. And this model is totally covers my need. Thank you.

1 February 2023
Rated 5 out of 5 stars

I love my Glocusent neck light

I love my Glocusent neck light! I have some new vision issues, and was looking for the best light. Now I can use this anywhere in the house. Lightweight, comfortable, the light goes exactly where I want it. Great purchase!

28 February 2023
Rated 1 out of 5 stars

Never got it.

I still have not received the product I paid for. Where is it????

3 February 2023
Glocusent logo

Reply from Glocusent

Hi Andrew,

Thank you very much for your feedback.

I just checked your order, and it seems your order was placed by 26th January, and our team fulfilled your order by 28th January with USPS.

The tracking is currently showing as arrived at Post officer on 3rd Febuary and awaiting for the delivery. The expected deliivery date is 4th Febuary.

Our team will reach out to you again with the tracking number again.

We are sorry for the inconvenience caused.

Kind regards,
Glocusent Customer Experience

Rated 5 out of 5 stars

Great products and excellent customer…

Great products and excellent customer service...
I am a repeat customer and on airplanes I am frequently asked by seat-mates about the reading light, where I got it, etc. I am happy to recommend Glocusent. Their customer service reps respond in minutes, not days, and react to issues and concerns. Very impressive.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Good device (actually best one around), support awesome!

Compared many everyhwere: Thomann, Amazon, ebay, even AliExpress and finally, after checking many evenings, chose the new stand light from Glocusent.

Well *bummer* out of stock :( Nooooooo ;D

Contacted support... Most companies would say wait until... not so here, they managed to get me two in a very short time. THANKS! <3

PS: And, yes!, it is as awesome as advertised so far. As a technical person I am very curious how long the batteries will last...

18 January 2023
Rated 5 out of 5 stars

reading light

this reading light is probably the best purchase that i’ve ever made. it’s just so useful and comfortable

8 January 2023

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