I have used Global Payments for my card processing for the past 23 years. Friendly & helpful staff, especially Tom Baines who has been my go to, he has answered any questions & resolved any issues qui... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently switched to Global Payments and Elizabeth made the whole process very easy. Setup was completed quickly, rates were very competitive, and the link with our bank means next working day depos... See more
Company replied
Azizi called me regarding the renewal of our card payment agreement. We were able to secure the same low rate we already had for another year. Azizi was friendly, very helpful and professional. All si... See more
Company replied
Very good experience working with Global Payments. Bhav was proactive, helpful, and easy to deal with throughout the process. He reviewed our account, explained everything clearly, and made sure the r... See more
Company replied
Company details
Contact info
Granite House, Granite Way, LE7 1PL, Syston, Leicester, United Kingdom
- 0800 731 8921
- Customer.Services@globalpay.com
- globalpayments.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Mobu Miah
Our sales account manager Mobu Miah was really helpful and got me set up very quickly and efficiently. Very patient with all my questions. Overall great service!
19 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Mobu.
Many Thanks,
Amelya - VOTC Executive
Great customer service
Spoke to Azizi Arthur in Renewals to get our fees reduced as we realised we were paying too much compared to other providers. We had our rates reviewed and reduced down to a reasonable amount. So we decided to stay with them. Great customer service and experience all round.
19 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Thank you to Mobu Miah at Global…
Thank you to Mobu Miah at Global Payments for all his help.
He made the process of changing my business from a sole trader to a limited company much easier than I expected. Quickly sorted out all the new card terminals for my two locations, swapped over my contracts and explained everything, kept me informed by email
making the whole transition quicj and easy.
17 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Mobu.
Many Thanks,
Amelya - VOTC Executive
Sarita is always prompt with replies…
Sarita is always prompt with replies and has always helped us to get the best rates possible. Highly recommended.
17 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Sarita.
Many Thanks,
Amelya - VOTC Executive
New machine and good rates
Wanted an upgrade to our card machine, I got in touch with Global Payments and spoke to Sarita Parmar who at once sorted this out. In a few days I had received the new card machine and setup was so easy Sarita also looked into the charges side and I was offered attractive rates which i was happy to accept.
12 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Sarita.
Many Thanks,
Amelya - VOTC Executive
Extremely efficient and polite
Extremely efficient and polite. Quite unusual to have such a good service. Definitely recommend Cole Longland to deal with at Global Payments.
16 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Great service
Great service from Azizi, really helpful and quick to respond to any queries.
11 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Great support throughout the process
Great support throughout the process, always came back with an answer to my many questions and quickly too.
Really appreciated the personal touch when making a decision to renew.
11 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Excellent Service
Sarita ensured the renewal process went smoothly for another year, and held prices despite it being year another challenging year.
11 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Sarita.
Many Thanks,
Amelya - VOTC Executive
Good Service from Renewals Team
Good, quick response and sorted by Cole very efficiently. Thank you.
10 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Excellent
Very helpful and efficient service received from Azizi. Thank you.
9 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
just renewed my contract it was quick
just renewed my contract it was quick, efficient, uncomplicated, easy to accomplish. Just how things should be but so often are not.
9 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
The company was very helpful in setting…
The company was very helpful in setting us up they gave us all the information we needed and helped us sort out problems which were not thier concern.
We would highly recommend them as a company and our sales person went above and beyone.
19 November 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Dealing with Cole today was a pleasure…
Dealing with Cole today was a pleasure the service was quick and precise.
8 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Very Professional Service
Very Professional service received & goal was achieved.
Assisted by Tom Baines through the process.
1 December 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Tom.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Kevin.
Many Thanks,
Amelya - VOTC Executive
Azizi Arthur 5 stars
27 November 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
The adviser sorted out our new contract…
The adviser sorted out our new contract straight away and has advised on the setting we need to change on our terminals
27 November 2025
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
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