Global Payments UK Reviews 4,389

The renewal process was made to be very simple and dealt with very efficiently.

Our small business used Global Payments from 2019-25. Their per-transaction fees are cheap, but overall, they have cost us more than other providers. They refused to replace faulty terminals unless we extended our agreement. Also, watch for additional charges on your bills and read the small print in the agreement carefully! We were charged a restocking fee of £422 at the end of our contract for 4 terminals, even though we only had 2 (faulty ones)! We have tried for 6 months to get a refund for the money they took from our bank account. We were lied to on the phone—we were given a date twice for when we would receive the refund, but it was never paid. The only options left are the Financial Ombudsman or the small claims court.

STILL UNRESOLVED.

Paige was extremely helpful and knowledgeable when it came to renewing and reviewing my Global rates. It was all done in about 15 mins.

Great pro-active service from Cole Longland in the retentions team. Thank you once again for all of your help and assistance from start to finish!

Excellent customer service. Very helpful and friendly.

Do not use this company, shut my account down as the £12 monthly fee got declined, they made no effort to contact me regarding this and just shut my account down, threatening debt collection over £20, getting hold of someone is impossible.

Edit: follow up request not sent from company.

Our Company opened a card processing account with Global Payments in October 2025, the onboarding and compliance process was straightforward and easy. Support from our allocated Account Manager, Elisabeth Wilson, certainly helped ensure a smooth transition.

Our sales account manager Mobu Miah was really helpful and got me set up very quickly and efficiently. Very patient with all my questions. Overall great service!

Spoke to Azizi Arthur in Renewals to get our fees reduced as we realised we were paying too much compared to other providers. We had our rates reviewed and reduced down to a reasonable amount. So we decided to stay with them. Great customer service and experience all round.

Thank you to Mobu Miah at Global Payments for all his help.

He made the process of changing my business from a sole trader to a limited company much easier than I expected. Quickly sorted out all the new card terminals for my two locations, swapped over my contracts and explained everything, kept me informed by email
making the whole transition quicj and easy.

Sarita is always prompt with replies and has always helped us to get the best rates possible. Highly recommended.

Wanted an upgrade to our card machine, I got in touch with Global Payments and spoke to Sarita Parmar who at once sorted this out. In a few days I had received the new card machine and setup was so easy Sarita also looked into the charges side and I was offered attractive rates which i was happy to accept.

Extremely efficient and polite. Quite unusual to have such a good service. Definitely recommend Cole Longland to deal with at Global Payments.

Great service from Azizi, really helpful and quick to respond to any queries.

Great support throughout the process, always came back with an answer to my many questions and quickly too.
Really appreciated the personal touch when making a decision to renew.

Sarita ensured the renewal process went smoothly for another year, and held prices despite it being year another challenging year.

Good, quick response and sorted by Cole very efficiently. Thank you.

Very helpful and efficient service received from Azizi. Thank you.

just renewed my contract it was quick, efficient, uncomplicated, easy to accomplish. Just how things should be but so often are not.

The company was very helpful in setting us up they gave us all the information we needed and helped us sort out problems which were not thier concern.

We would highly recommend them as a company and our sales person went above and beyone.