The video and advertisment is a scam I lost R661.00 for nothing life is very hard and expensive and then you get people like you who don't care and scam people out of money just like that hope you fee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There should be an option for zero stars! I was scammed by CF Mundpay Lodz PL out of over R600 to review adds and want my money back. Mundpays automated responses are not acceptable. How about you ver... See more
Company replied
I was scammed by mundpay I was signing to get on to YouTube for extra cash was supposed to be 37euro right away they took another 54 and tried to take 46 twice again without me knowing lucky my bank s... See more
I paid mundpay for my first background check on someone and i still haven’t received it and it’s been almost a week and all the do is give me a c cc
Company replied
1.6
Bad
37 reviews
Replied to 93% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was scammed by mundpay I was signing…
I was scammed by mundpay I was signing to get on to YouTube for extra cash was supposed to be 37euro right away they took another 54 and tried to take 46 twice again without me knowing lucky my bank stopped them it a 100percent scam.
14 April 2026
Unprompted review
I paid mundpay for my first background…
I paid mundpay for my first background check on someone and i still haven’t received it and it’s been almost a week and all the do is give me a c cc
6 April 2026
Unprompted review
Reply from Global Mundpay
Dear Frances,
Thank you for your feedback.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
It is important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.
Please understand that without specific order details, our options for action are limited.
We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.
If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team
I paid over R600 for signing up for…
I paid over R600 for signing up for watching ads from media centre. Now there is nowhere to activate and I can't find anything else on them please help. This seems to be a major scam
9 April 2026
Unprompted review
Reply from Global Mundpay
Dear Laetitia,
Thank you for your feedback.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
It is important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.
Please understand that without specific order details, our options for action are limited.
We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.
If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team
Got scammed out of R 657.32 today.
Got scammed out of R 657.32 today.
Don't know why they are allowed to do this .
9 April 2026
Unprompted review
Reply from Global Mundpay
Dear Johan,
Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.
It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your request and assist you.
Our team has contacted you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
To ensure a faster and more organized resolution, we ask that you continue the conversation in the same email.
Your feedback is very important to us, as it helps us improve and offer a better experience to all our customers.
Thank you for your patience and understanding.
Sincerely,
Mundpay Team.
Horrible experience do not use this…
Horrible experience do not use this company it is a scam an AI fraud to steal your money I think there should be an investigation and a lawsuit for people to get their money back we’re just trying to do honest things to make more money!!!
6 April 2026
Unprompted review
Reply from Global Mundpay
Dear Leigh,
Thank you for your feedback.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
It is important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.
Please understand that without specific order details, our options for action are limited.
We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.
If you provide the necessary information, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team
The video and advertisment is a scam I…
The video and advertisment is a scam I lost R661.00 for nothing life is very hard and expensive and then you get people like you who don't care and scam people out of money just like that hope you feel good about yourself and I believe you do have a wonderfull live 😊
6 April 2026
Unprompted review
Reply from Global Mundpay
Dear Tina,
Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.
It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
We would like to inform you that the refund of the debited amount has been initiated. We guarantee that the transaction will be reversed and the amount returned.
Our team will contact you via email at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
If you have any further questions or need additional assistance, we are available to help. We reiterate our commitment to transparency and security in all transactions carried out through our platform. We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team
I was totally scammed
I was totally scammed, I watched a video, followed steps and lost money, DO NOT BELIEVE THESE SCOUNDRELA, make me sick
5 April 2026
Unprompted review
Reply from Global Mundpay
Dear Aoife Cassidy,
Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.
It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your request and assist you.
Our team has contacted you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
To ensure a faster and more organized resolution, we ask that you continue the conversation in the same email. Your feedback is very important to us, as it helps us improve and offer a better experience to all our customers.
Thank you for your patience and understanding.
Sincerely,
Mundpay Team.
Refund of my PHP 2419.13
I was deducted PHP 2419.13 which is equivalent to 37 US dollar (refundable as said) from my bank account I don't know for what. It said I earned US$213 by watching youtube. Once I withdrew that US$200 it would be 237 with the refund. After I paid 37 US dollar there's another charge of PHP3700. That's made me alarm. So I didn't continue but I already lost PHP 2419.13 to MUNDY. I beg and pray please return that money that was my hard earned money
3 April 2026
Unprompted review
Reply from Global Mundpay
Dear Bonnibelle,
Thank you for your feedback.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
It is important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.
Please understand that without specific order details, our options for action are limited.
We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.
If you provide the necessary information, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team
Mundpay should refund every person scammed by its so called customers
There should be an option for zero stars! I was scammed by CF Mundpay Lodz PL out of over R600 to review adds and want my money back. Mundpays automated responses are not acceptable. How about you verify the products being offered before you take on customers. It is shameful and you are just as guilty as the people you do business with.
1 April 2026
Unprompted review
Reply from Global Mundpay
Dear Joann,
Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.
It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
We would like to inform you that the refund of the debited amount has been initiated. We guarantee that the transaction will be reversed and the amount returned.
Our team will contact you via email at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
If you have any further questions or need additional assistance, we are available to help. We reiterate our commitment to transparency and security in all transactions carried out through our platform. We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team
MUNDPAY TOOK MONEY TWICE FOR GELATIN TRICK .…
MUNDPAY TOOK R281.14 FOR THE GELATIN TRICK DIET, THEY TOOK A ANOTHER AMOUNT OF R1140.65 , I had no idea nor did I AUTHORIZED IT.PLEASE REFUND MY R1140.65 and also cancell my subscription which I never agreed to. I RECEIVED A RECIPE FOR R281.14 AND THEN THEY TOOK ANOTHER AMOUNT OF R1140.65.
9 March 2026
Unprompted review
Reply from Global Mundpay
Thank you for your feedback.
It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.
Please understand that without specific order details, our options for action are limited.
We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.
If you provide the necessary information, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team
felt like a scam but got refunded
I needed to ask for a refund for a purchase not made. Should have spent €30 an was charged for three items €100.
it took a lot of time, patience and respectful communication through their chat box, a refund was made.
did feel like a scam initially but they came through in the end
4 March 2026
Unprompted review
Reply from Global Mundpay
Hello David,
Thank you so much for sharing your experience and for the positive feedback regarding the resolution of your case.
We sincerely regret the inconvenience caused by this incorrect charge. We fully understand how situations like this can generate initial distrust, and we greatly value your patience and the respectful dialogue you maintained with our team during the process.
It is important to clarify that Mundpay acts as a payment processor. This means that we provide the technological infrastructure for transactions to occur securely and in a regulated manner. We do not manufacture, store, or ship the products; these are the responsibilities of the sellers who use our technology.
We are pleased to know that our support team was able to intervene and ensure that your refund was successfully processed. Our commitment is precisely this: to ensure that the end consumer has transparency and support, acting as an extra layer of security in their purchases.
We remain at your complete disposal for anything you may need.
Sincerely,
Mundpay Team.
Was charged for additional services…
Was charged for additional services when tried to clear screen requested immediate refund and was asked to keep for 120 days to which I said no want immediate refund. Sick of these businesses making us distrust genuine online retailers.
28 February 2026
Unprompted review
Reply from Global Mundpay
Dear Kerrie Workman,
Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.
It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
Our team has contacted you via email at contato@mundpay.com. If you don't find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
If you have any further questions or need additional assistance, we are available to help. We reiterate our commitment to transparency and security in all transactions carried out through our platform. We value all our customers and are committed to a fair resolution.
Sincerely,
Mundpay Team
Solicito mi dinero horrible..descontenta.......
Fue horrible y engsñoso
27 February 2026
Unprompted review
Reply from Global Mundpay
Gracias por sus comentarios.
Lamentamos mucho que su experiencia no haya cumplido con sus expectativas y queremos asegurarnos de que esta situación se aborde con la debida atención.
Tras recibir su reseña, solicitamos de inmediato información adicional a través de Trustpilot para identificar su pedido y poder ayudarle. Sin embargo, aún no hemos recibido respuesta ni información que nos permita localizar su compra.
Tenga en cuenta que, sin los detalles específicos del pedido, nuestras opciones son limitadas.
Le rogamos que responda a nuestra solicitud en Trustpilot o que se ponga en contacto con nosotros directamente a través de nuestros canales de soporte, proporcionando su nombre completo, número de pedido y la dirección de correo electrónico utilizada al realizar la compra. Una vez que recibamos esta información, estaremos encantados de ayudarle.
Si nos proporciona la información necesaria, nuestro equipo se pondrá en contacto con usted en contato@mundpay.com. Si no encuentra nuestro mensaje en su bandeja de entrada, revise también su carpeta de correo no deseado.
Este proceso también nos ayuda a proteger su información personal y a mantener la confidencialidad de los detalles de su pedido, ya que toda la comunicación se realiza a través de nuestro canal de soporte oficial.
Valoramos a todos nuestros clientes y mantenemos nuestro compromiso de ofrecer una solución justa.
Atentamente,
Equipo de Mundpay
Do NOT send or complete this scam look…
Do NOT send or complete this scam look at videos to make money..total SHAM they auto reply emails totally FAKE ...now they respond as I've posted my experience??? Say what you are promoting?? Everyone is signing up for video viewing. NOT sales or, Your Crypto investments.. be honest or, do you like misleading the public.
19 February 2026
Unprompted review
Reply from Global Mundpay
Hello Harrow, Thank you for your feedback.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that allows us to locate your purchase.
Please understand that without specific order details, our options for action are limited.
We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. As soon as we receive this information, we will be happy to assist you.
If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team.
Wasnt what was explained to be and was…
Wasnt what was explained to be and was charged over $100 which emptied my account then 😖 I hope no more gets taken out as i havnt authorised anything else to come out. More dam money wasted on these schemes 🤬
18 February 2026
Unprompted review
Reply from Global Mundpay
Hello Suzanne, Thank you for your feedback.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that allows us to locate your purchase.
Please understand that without specific order details, our options for action are limited.
We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. As soon as we receive this information, we will be happy to assist you.
If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team.
Scammed Through Facebook
Through Facebook, Mundpay advertised for Video reviewers requesting a payment of 24 dollars which they stated would be refund with your payment for reviewing videos. When I paid, within 2 hour, they had withdrawn a further unauthorized amount of 57.98 euros from my bank account therefore totalling 79.53 euros.
I did not receive videos to review and it was a Scam, Fraudulent misrepresentation. Instead you access irrelevant information regarding financial management and digital content with non existent assessments and bogus claims of certification. I have blocked my card and requested a refund. This scam must be stopped. My order number was: 019c5b94-1a37-7083-85b8-6429994a212e.
14 February 2026
Unprompted review
Reply from Global Mundpay
Dear Gloria,
Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.
It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
We would like to inform you that the refund of the debited amounts has been initiated. We guarantee that the transaction will be reversed and the amount returned.
Our team will contact you via email at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
If you have any further questions or need additional assistance, we are available to help. We reiterate our commitment to transparency and security in all transactions carried out through our platform. We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team
Total bullshit
Totally took money from my account 3 times. Not authorized to do so. I want a refund asap. Emailed but it comes back unable to send. Get a real job and stop scamming people out of their hard earned money. You should be ashamed of yourself.
Unacceptable. I want my money back.
Lisa W
26 January 2026
Unprompted review
Reply from Global Mundpay
Hello Lisa, Thank you for your feedback.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that allows us to locate your purchase.
Please understand that without specific order details, our options for action are limited.
We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. As soon as we receive this information, we will be happy to assist you.
If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team.
Incompetent or scam artists - or both.
Charged my card without reason or explanation and were 100% non-responsive on the issue, despite multiple attempts at finding anything resembling support. They're either completely incompetent or complicit in the fraud.
3 February 2026
Unprompted review
Reply from Global Mundpay
Dear Andrew,
Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.
It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your request and assist you.
Our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
To ensure a faster and more organized resolution, we ask that you continue the conversation in the same email.
Your feedback is very important to us, as it helps us improve and offer a better experience to all our customers.
Thank you for your patience and understanding.
Sincerely,
Mundpay Team.
Very unreliable if it's not a scam
Purchased goods through this company on Facebook and never received the goods up to this date and has been over a month . Still awaiting goods or thinking that this company is a scam . I'm not sure abt the exact date but was done in early January
13 January 2026
Unprompted review
Reply from Global Mundpay
Hello Preeth, how are you?
Thank you for your feedback.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your request and assist you.
Our team has contacted you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
To ensure a faster and more organized resolution, we ask that you continue the conversation in the same email.
Your feedback is very important to us, as it helps us improve and offer a better experience to all our customers.
Thank you for your patience and understanding.
Sincerely,
Mundpay Team.
Absolute scammers…
Paid via a supplier on Facebook to Munfpay €24 as agreed. Never got the goods, and within 2 hours they had tried to draw another €60 which was unauthorised by me. Fortunately my bank blocked the payment as they suspected a scam. Facebook should be ashamed of continuing to allow this Company to use their platform. Do not use them under any circumstances. They do not answer any emails to them.
23 January 2026
Unprompted review
Reply from Global Mundpay
Hello David Grimitt, how are you?
Thank you for your feedback.
We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.
Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.
Please understand that without specific order details, our options for action are limited.
We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase.
As soon as we receive this information, we will be happy to assist you. Our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.
This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.
Sincerely,
Mundpay Team
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