GK Figure Worldwide Reviews 

303
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their beauty and craftsmanship. Many reviewers also highlight the careful packaging, ensuring items arrive in perfect condition without damage. Some people experienced good communication and timely delivery. However, some customers experienced significant dissatisfaction due to extremely long delays in receiving orders, with some pre-orders never arriving. Some reviewers were not happy with customer service, reporting slow responses or unhelpful assistance regarding damaged products or order updates. Additionally, a few people received figures that were broken or damaged upon arrival.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the excellent... See more

Order

Users describe ambiguous interactions with order experiences, with some customers expressing satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers expressing satisfaction with the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The packaging is handled with care, though orders take a great deal of time to deliver - my items did not arrive until a year and a half after purchase due to standard ocean freight shipping.

Rated 4 out of 5 stars

This was my first time ordering this site, I received the statue without any problems. I was able to use a coupon to purchase it at a lower price, so I'm very satisfied. I'd like to use this serv... See more

Rated 2 out of 5 stars

I have ordered multiple figures from GK Figure over the years. But haven’t ordered anything in 2025 as I am still waiting for multiple orders from 2024 & 2023 to arrive. Their feedback is slow and... See more

Rated 5 out of 5 stars

This is my first time ordering from this site so I was a bit worried. I was able to get my package shipped out and received my resin statue with no problems. I was notified of shipment and knew it wou... See more


Company details

  1. Collectibles Store
  2. Figurine Shop
  3. Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

303 reviews

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1-star

No history of asking for reviews

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3.4

All reviews

(303)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I pre-ordered Sailor Moon Luna and…

I pre-ordered Sailor Moon Luna and Artemis wedding figures and never received them I paid a deposit I emailed customer service when they would be shipping and nobody even responded the my order number is No. 12099

26 April 2023
Rated 4 out of 5 stars

My First Experience

My first experience purchasing from this seller went pretty smoothly and with ease. However, when I received my item (Black Clover Asta Statue), it had multiple issues such as the tail tip was broken and Asta has a crack on his knee. I am not to sure how to fix these issues but overall I really do love the statue. I also had no way of really tracking my item so I didn’t know when it was gonna come in.

25 April 2023
Rated 1 out of 5 stars

I never received the figure

I never received the figure, delays in receiving the order, you send messages to the contact email and they do not answer or they answer after months, the worst store I have been able to place an order in, I ended up canceling it

1 April 2023
Rated 5 out of 5 stars

Good Company

They are legitimate! The pricing was amazing and the shipping price was also good. It will take a long time to ship but well worth it if you want to get your items at a cheaper price!

8 May 2023
Rated 1 out of 5 stars

they separated me from my bd (gintoki)

i never write reviews ever but they sent me this link via email and were like “how were we ^__^?” oh? this b!tch wants me to snitch so i will

I preordered a limited edition figure in March last year and the release date was a few months from the time i placed the order so fast forward to SIX MONTHS past the release date and my shi is not only nowhere to be found it didn’t even ship! which reminds me of this lie “If the item(s) fail to ship after 6 months from the Estimate to Arrive (ETA) month provided at the time of purchase, customers are entitled to a full refund of the purchase amount.” they thought i wouldn’t notice lmaoo

i tried contacting customer service and sent emails nonstop but it was futile cuz nobody responded and it stayed like that for months but i didn’t give up i kept nagging i spent $416 TF

when they finally responded they told me the item i PREORDERED was out of stock? hmm “Cancellation will be done automatically if product out of stock” this yall? they had the audacity to offer me a 50% coupon as an apology JUST GIVE ME MY MONEY i asked for a refund they agreed then took sooo long AND the amount was deducted mind u they would’ve never considered responding until i threatened to take it to court so yea run away if u value ur money.

12 March 2023
Rated 4 out of 5 stars

beautiful but fragile

Your product are great but one part came brocken so I had to repart it myself and for a +600$ statue it's kind of sad you don't have spare parts to help your customers. (It was the belt on the back so not a big piece of the statue)

19 February 2023
Rated 5 out of 5 stars

I love GK and i recommand

I don't agree with the bad ratings i read, but maybe we didn't have the same experience.
I ordered 7 resins, 2 received , still waiting for 5.
The quality is really good, packaging is perfect, and if a piece is broken, you send a picture and GK do their best to send you a replacement.
You just have to be patient, generally 6 months i would say If you pre order, 1 month and half maximum if it's a ready stock, and i live in France.
I love this website, it's much cheaper and better quality compared to what is sold in France.
Thanks GK, keep going !

25 January 2024
Unprompted review

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