I ordered items and they said they shipped on September 17th 2025. I’m now super concerned after the reviews I reading seeing that a number of customers haven’t received their orders. I’d like to know... See more
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Good evening! My name is Korey Gibson and I placed and order tonight on your site for $137.98. My order number is GV00883458. At the time I placed my order, I was unaware that the shipping timefram... See more
Company replied
Good morning this is Joshua, I order some stuff like 2 weeks ago I never received anything from that, so can you check for me what's going on please my email Josuepierre69@ yahoo.com
Company replied
this cheating web site i order online and i received wrong order different from my order and send Email this not my order i order it they said we cant refund back from your location if you want wil... See more
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Company details
Written by the company
Hi, We're GIOVANCO, Today men are becoming more conscious about what kind of fashion they’re wearing at any given time.GIOVANCO cozy & comfortable trendy apparel will meet all your demands.
Contact info
Hong Kong
- support@giovanco.com
- giovanco.com
2.2
Poor
475 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheap and a Scam! DO NOT BUY!
DO NOT ORDER ANYTHING FROM THIS WEBSITE!!! I ordered a pinstripe set that took 2 months to arrive and it is not what I ordered at at all. Not even the same color or size. This item was in transit for 40 days not to mention their processing time. This GIOVANCO IS A SCAM! They better watch their neck! Giovanco.com is trash at best!
12 September 2025
Unprompted review
Reply from Giovanco
Hi Donald ,
We sincerely apologize for any inconvenience it may have caused. Our team will thoroughly investigate the matter as soon as possible and provide you with a satisfactory solution.
Please pay attention to your email inbox for further updates from us. Should our verification confirm that an incorrect item was indeed sent, please rest assured that we will take full responsibility and resolve the issue promptly .
Thank you for your patience and understanding.
Giovanco Team
complaint@giovanco.com
Guys please don’t waste your money to…
Guys please don’t waste your money to buy items from this people.
They all scammers.
I bought an items from them a few months ago but unfortunately still not received some of them yet and the one that I received was completely different from the one online.
I bought them a jacket they pretend sent me a t shirt.
I bought a shirt from them that was completely rubbish.
I asked for my refund, they’re like you will receive your refund in 5 to 10 business days but still I received nothing. and they amount of money that I paid during the purchase they also said that I’m not going to get all and they split it in to two but with all that I received nothing yet.
Trust me the items that they post on line is completely different in physical appearance.
This company is full of scammers, they not real at all.
29 August 2025
Unprompted review
Reply from Giovanco
Hi morrismturay,
We are very sorry to learn that the product you received did not match your original order. We have already reported this situation to our quality control and logistics teams, and necessary measures have been taken to prevent similar incidents from occurring in the future.
Regarding your refund, we successfully processed it on August 31st. If you haven’t yet received the funds, we kindly ask that you check your email carefully.
As for your unshipped order, please note that it is pre-sale item, which occasionally experience delays in shipment due to high demand or production timelines. We appreciate your patience in this matter and assure you that we are monitoring the situation closely. Should you have any further questions or concerns, please do not hesitate to reach out to us — we’re here to help.
Thank you for your understanding and continued trust in us.
Giovanco Team
complaint@giovanco.com
Absolute shit clothing
Absolute shit clothing, quality is worse then $1 TEMU stuff, they will refuse to refund!! beware of this!!!
1 September 2025
Unprompted review
Reply from Giovanco
Hi Amardeep ，
We're very sorry to hear that the products you received did not meet your expectations.
We will immediately follow up on your case and will contact you via email shortly. Please pay attention to your inbox.
Once we receive more detailed information from you, we will work to resolve this matter as quickly as possible.
Giovanco Team
complaint@giovanco.com
This company is advertising to sell…
This company is advertising to sell clothing that they have instead, they will send you something cheaper value not even the same super scammer customer beware. Their customer doesnt do anything
18 August 2025
Unprompted review
Reply from Giovanco
Hi Wilfredo ,
We're very sorry to hear that the product you received did not meet your expectations.
We will immediately follow up on your case and will contact you via email shortly. Please pay attention to your inbox.
Once we receive more detailed information from you, we will work to resolve this matter as quickly as possible.
Giovanco Team
complaint@giovanco.com
THIS COMPANY IS A SCAM!
THIS COMPANY IS A SCAM!! THEY DO NOT HAVE A RETURN POLICY LISTED. THEY WILL REQUIRE YOU TO TAKE PICTURES OF YOUR ITEMS BEFORE, GIVING YOU THE ADDRESS. HORRIBLE CUSTOMER SERVICE.
4 August 2025
Unprompted review
Reply from Giovanco
Hi Tanmy,
We deeply regret that we fell short in serving you properly.
Please be assured we offer a 30-day return/exchange policy from the date of delivery.Your case is now with our specialist team - expect an email update shortly.
We appreciate your patience as we work to resolve this matter.
Giovanco Team
complaint@giovanco.com
Complete scam
Update relating to Giovanca response to this review. For the whole of July their tracking “system” was giving false updates. I wish I could post images here of it. Secondly, to be clear the item dispatched eventually was a completely different garment. Thirdly, I have no evidence yet that they have refunded me, and they only said they would once I insisted on this. They in fact asked me how the incorrect garment “fit”. If I had not persisted for the last few months, nothing would have happened. Over 20 emails back and forth with never the complete story.
Complete scam. Ordered a shirt on June 6, order confirmed and fake tracking for the next four weeks. Over 20 emails later confirmed they had sent a new order and that finally arrived on August 9. It was a completely different shirt. Different style, different color and buttons completely out of alignment. No satisfaction from customer service, just standard ai written responses. Do not buy from them.
7 August 2025
Unprompted review
Reply from Giovanco
Hi nigel o'mahony，
We completely understand your disappointment and frustration regarding the issues with your order, and we sincerely apologize for the confusion this has caused.
We want to assure you that we are a legitimate business, and your original package was indeed shipped on June 16th. Unfortunately, it encountered unexpected delays during customs inspection, which resulted in no tracking updates since July 15. Recognizing this inconvenience, we proactively dispatched a replacement package on July 26th.
We were equally dismayed to learn that the items you received didn't match your order. This matter has been immediately escalated to our warehouse management team for a thorough investigation. We're implementing additional quality control measures to prevent such errors in the future. We have indeed completed the refund for you on our system. If you haven't received the refund yet, please wait patiently as it takes time for it to reach your account, which is beyond our control. PayPal refunds usually take 3–5 business days (sometimes up to 7). You can track it in your PayPal account.Credit card refunds take 7–10 business days, depending on your bank’s processing time.
We deeply regret that our initial response didn't meet your expectations. Your feedback is invaluable, and we're conducting additional training for our support team to enhance communication quality and response effectiveness.
Giovanco Team
complaint@giovanco.com
Great, But Slightly Tight
Love the style and material, but they run a bit snug in the waist. If you're between sizes, I’d suggest sizing up. Otherwise, fantastic jeans!
29 July 2025
Unprompted review
Reply from Giovanco
Hi Porter,
Thank you for your feedback!
We are very glad that you like the design and material of the jeans. The suggestions regarding the size are extremely valuable and we have recorded them for other customers to refer to. Your feedback has been synchronized to the product team.
Thank you again!
Giovanco Team
complaint@giovanco.com
Good, But Could Be More Stretchy
Nice fit and look, but a bit stiff at first. After a couple of wears, they softened up. Would love a stretchier version for all-day comfort.
2 August 2025
Unprompted review
Reply from Giovanco
Hi Silas,
We appreciate you bringing the material hardness issue to our attention.
This feedback has been escalated to our quality control department for review. We take such feedback seriously as we continuously strive to enhance our product comfort levels for customers like you.
Giovanco Team
complaint@giovanco.com
Brilliant Quality for the Price
Absolute bargain for the quality! The cotton is properly lush - thick enough to not be see-through but still breathable. Washed it several times now and it's holding up smashingly. Fits exactly as expected from the size guide.
8 July 2025
Unprompted review
Reply from Giovanco
Hi Rcival ,
Your feedback covers everything we pride ourselves on - from the true-to-size fit to the wash-and-wear durability. We're delighted it has become a trusted favorite in your wardrobe!
Giovanco Team
complaint@giovanco.com
Great, But Slightly Thin
Love the fit and style, but the material is a bit thinner than expected. Still a good choice for summer.
27 July 2025
Unprompted review
Reply from Giovanco
Hi Magnus ,
Thank you for your feedback!
Thinner materials are typically preferred for summer wear as they allow better airflow and prevent overheating, while still maintaining comfort.
We're always working on new improvements - hope you'll come check them out next time!
Giovanco Team
complaint@giovanco.com
Perfect Fit & Great Quality!
These jeans are incredibly comfortable and true to size. The fabric is durable yet soft, and the wash looks even better in person. Highly recommend for anyone looking for a stylish, everyday pair!
27 July 2025
Unprompted review
Reply from Giovanco
Hi Royce ,
When customers like you celebrate our denim's true-to-size fit and softness, it confirms we're creating something special.
We can't wait to share this experience with more denim enthusiasts!
Giovanco Team
complaint@giovanco.com
After two months still no delivery
After two months still no delivery. Because I had several events to attend I purchase 3 blazers. Since I have not received them it has cost me a great deal to purchase items locally. Worst transaction ever. Don't waist your time or your money. Useless company.
1 August 2025
Unprompted review
Reply from Giovanco
Hi Chipdaddy ,
We are sorry to hear the order dalay.
In order to expedite the resolution of your problem, we kindly ask if you could provide your order information through our email address complaint@giovanco.com. This would include details such as the email address used for the order and the name of the recipient. This information will help us locate your order in our system more efficiently and ensure that we can provide you with a prompt and satisfactory solution.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter.
Giovanco Team
complaint@giovanco.com
Great, But Runs Small
Awesome quality and looks even better in person. However, I’d recommend sizing up if you plan to layer underneath. Still a fantastic jacket!
27 July 2025
Unprompted review
Reply from Giovanco
Hi Thaddeus ,
Wow - what fantastic feedback! The quality + great look combo is exactly what we strive for. Your feedback helps other customers make informed choices too！
Giovanco Team
complaint@giovanco.com
Soft & Perfect Fit!
These T-shirts are incredibly comfortable with just the right amount of stretch. The fabric is breathable and holds up well after washing. True to size!
28 July 2025
Unprompted review
Reply from Giovanco
Hi Ronan,
Thank you for your wonderful feedback!
We are very glad that the elasticity, breathability and fit of the T-shirt have left a deep impression on you. High-quality craftsmanship is our top priority. Comments like yours make everything worthwhile. We look forward to serving you again!
Giovanco Team
complaint@giovanco.com
Took 4 weeks to arrive which was much…
Took 4 weeks to arrive which was much longer than the estimate arrival date given prior to me ordering. When it did arrive, it was not what I ordered.
31 July 2025
Unprompted review
Reply from Giovanco
Hello Ian N,
We are extremely sorry to hear about the issues.
We deeply regret the inconvenience you have experienced and want to take immediate steps to rectify the situation. Could you please provide us with your order information by the email address below ?
Your feedback is crucial in helping us improve, and we hope you will allow us the chance to make things right.
Giovanco Team
complaint@giovanco.com
Looks & Feels Luxe
Absolutely love this jacket! The leather is soft but durable, and the fit is sleek. Gets compliments every time I wear it
27 July 2025
Unprompted review
Reply from Giovanco
Hi Cassius ,
Thank you for your love for this product. Hearing your praise is the greatest encouragement to us!
Giovanco Team
complaint@giovanco.com
I ordered my clothes over 6 weeks ago…
I ordered my clothes over 6 weeks ago and they still have not provided an update. After tracking it down, they sent me a tracking number which states it hasn’t even left Hong Kong. I haven’t even tried on the clothes and already realized that I would never buy from this vendor again.
30 July 2025
Unprompted review
Reply from Giovanco
Hi Bao H,
We truly regret to inform you that your order's delivery will take slightly longer than anticipated due to the pre-sale products included in your selection.
Your order is still in transit, our customer experience team sent you a detailed shipping update email on July 30th with the tracking particulars.
If there's anything else we can do to make this right or if you have any questions at all, please don't hesitate to reach out - we're here for you around the clock to ensure you're completely satisfied.
Giovanco Team
complaint@giovanco.com
Perfect for Summer!
This linen shirt is a summer must-have. Light, breathable, and stylish – great for vacations or casual office days.
23 July 2025
Unprompted review
Reply from Giovanco
Hi Oswin ,
Thanks for highlighting what makes our linen shirt special!
The natural fibers are specially woven to maximize airflow while maintaining structure - ideal for hot summer days.
Giovanco Team
complaint@giovanco.com
Their customer service is trash
Their customer service is trash. They will tell you one thing then hand you off to the next customer representative without the notes. They do try to be convenient and convincing when it comes to buying their product but if you never get your package you will not ever receive a refund
15 July 2025
Unprompted review
Reply from Giovanco
Hello William,
We are extremely sorry to hear about the issues.
We deeply regret the inconvenience you have experienced and want to take immediate steps to rectify the situation. Could you please provide us with your order information by the email address below ?
Your feedback is crucial in helping us improve, and we hope you will allow us the chance to make things right.
Giovanco Team
complaint@giovanco.com
Undelivered Vest
I ordered a vest two or three month's ago. I have not received anything. I did get a notification about a month ago that it was shipped but nothing since.
Order ID: GV00667162
20 May 2025
Unprompted review
Reply from Giovanco
Hi Quincy ,
First and foremost, we sincerely appreciate you provide us with your order details. Your cooperation has been incredibly helpful in allowing us to quickly locate your order and proceed with the necessary assistance.
After carefully reviewing your order status, we are pleased to inform you that your package has successfully arrived in your local area. Under normal circumstances, you can expect delivery to be completed within the next week.The tracking information email has been sent to your order email.
We would also like to kindly remind you that, as this product was part of our pre-sale campaign, the delivery timeline may experience slight delays compared to standard orders. We truly apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.
Thank you once again for your trust in us. We hope you’ll enjoy your purchase and look forward to serving you again in the future!
Giovanco Team
complaint@giovanco.com
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