I ordered items and they said they shipped on September 17th 2025. I’m now super concerned after the reviews I reading seeing that a number of customers haven’t received their orders. I’d like to know... See more
Company replied
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Review summary
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Reviews shaping this summary
Good evening! My name is Korey Gibson and I placed and order tonight on your site for $137.98. My order number is GV00883458. At the time I placed my order, I was unaware that the shipping timefram... See more
Company replied
Good morning this is Joshua, I order some stuff like 2 weeks ago I never received anything from that, so can you check for me what's going on please my email Josuepierre69@ yahoo.com
Company replied
this cheating web site i order online and i received wrong order different from my order and send Email this not my order i order it they said we cant refund back from your location if you want wil... See more
Company replied
Company details
Written by the company
Hi, We're GIOVANCO, Today men are becoming more conscious about what kind of fashion they’re wearing at any given time.GIOVANCO cozy & comfortable trendy apparel will meet all your demands.
Contact info
Hong Kong
- support@giovanco.com
- giovanco.com
2.2
Poor
475 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shirt was sized smaller than stated and the colour…
Shirt was not the right size sent and the colour was faded, nothing like the ad portrayed. Another scam.
Terrible customer service. Won’t ever go back.
1 November 2025
Unprompted review
Reply from Giovanco
Hi Michael ,
We deeply regret the inconvenience and frustration this situation has caused you.
Please rest assured that we are treating this matter with urgency. To help us investigate further, kindly share your order details (e.g., order number or contact email information). Our team will prioritize resolving this promptly.
Your patience and feedback are invaluable to us.
Giovanco Team
complaint@giovanco.com
Great service fast shipping.
5 November 2025
Unprompted review
Reply from Giovanco
Hi Louis，
We are absolutely overjoyed to hear your wonderful feedback! We are pleased to know that we met your expectations.
We value your trust and are always here to assist .
Giovanco Team
complaint@giovanco.com
What they show on their website is…
What they show on their website is nothing like what they send you,
The quality is very poor
Dont even bother, just buy somewher else
I feel scammed
1 November 2025
Unprompted review
Reply from Giovanco
Hi Armando，
We are truly disappointed to learn that you are not satisfied with your recent purchase.
We stand by our 30-day return policy for applicable products. To get this sorted out for you, please send us via complaint@giovanco.com with your order number or other order information. This will allow us to quickly understand the situation.
For further assistance, we encourage you to contact us as soon as possible.
Giovanco Team
complaint@giovanco.com
GIOVANCO - "fundamental disregard" with "lack of business integrity" and upgraded "substandard" to "dishonest resolution"
[0/5 Stars] Critical Delivery Failure and Substandard Customer Resolution
This review concerns a purchase that was ultimately lost due to a catastrophic failure in delivery protocol, followed by an unacceptable resolution from Giovanco.
The Incident:
The package was designated for an apartment building, which requires secured delivery (e.g., a locked mailroom, reception, or in-person handover). Instead, the delivery carrier left the parcel unattended outside the main communal door of the building. ( which is very busy street ) Drop-off confirmation was provided only via a photograph of the package sitting exposed at the entrance. Predictably, the package was subsequently stolen or lost from this highly unsecure location shortly after the photo was taken.
This unauthorized drop-off outside a multi-unit building is a clear act of negligence that directly resulted in the loss of the purchased goods.
Resolution and Customer Service:
After engaging in a lengthy, frustrating dispute process, Giovanco ultimately failed to take full responsibility for the loss caused by their chosen carrier's inadequate practices. Despite the clear evidence that the package was lost due to poor delivery security, I was only issued a 50% refund for the item.
Requiring a customer to bear half the financial burden (a 50% loss) for a package that was completely lost due to the vendor's supply chain negligence is wholly unacceptable. When a vendor cannot ensure secure delivery, they should provide a full refund. This policy demonstrates a fundamental disregard for customer protection and risk management. I caution other customers against ordering if they live in an area that requires secured delivery.
Thinking of going for legal action against these guys. They should be banned doing online business
29 December 2024
Unprompted review
Reply from Giovanco
Hi Babu，
We deeply regret the inconvenience and frustration this situation has caused you.
Please rest assured that we are treating this matter with urgency. To help us investigate further, kindly share your order details (e.g., order number or contact email information) via complaint@giovanco.com. Our team will prioritize resolving this .
Your patience and feedback are invaluable to us.
Giovanco Team
complaint@giovanco.com
his is not my first purchase
Hello dear friends,
This is not my first purchase and my satisfaction with you continues every time.
Most of the products suit my personal taste, the service and delivery are very good.
I would be happy to
30 October 2025
Unprompted review
Reply from Giovanco
Hi שמוליק אביר Shmulik Abir,
We're so happy to hear you love our products, service, and delivery. We're already looking forward to your next order!
If you have any further questions or concerns, we’re here to assist you.
Giovanco Team
complaint@giovanco.com
I order a month ago still haven't…
I order a month ago still haven't received it yet. WHAT IS THE HOLD UP!
28 October 2025
Unprompted review
Reply from Giovanco
Hello Marek ,
We're so sorry your order is taking a little longer than usual.
Due to the recent peak season, the shipping time will be slightly later. Please wait patiently and we will send it out as soon as possible.
Thanks for your understanding.
Giovanco Team
complaint@giovanco.com
Scam company
It has only been 2 hours since I ordered a jacket and I want to cancel my order and can't because this company is a scam!!!! Ruthless company!!!
27 October 2025
Unprompted review
Reply from Giovanco
Hello Sandy ,
We are truly sorry to hear about the unpleasant shopping experience you've had.
In order to promptly look into and resolve this matter, we kindly ask that you provide us with your order information by complaint@giovanco.com . This will help us verify the details and take appropriate action as quickly as possible.
If cancellation is still an option at that point, we will process it immediately to minimize any further inconvenience.
We're here to help and look forward to your reply!
Giovanco Team
complaint@giovanco.com
This Company is a Scam
This Company is a Scam, don’t order anything. I ordered a 3x sleeveless jacket and received a small. Then when I requested to return it, they sent me no return options. They only offered me 30% refund of my money or a $18 coupon for a later purchase. All the 5 star reviews are fake……
27 October 2025
Unprompted review
Reply from Giovanco
Hi Darryl ，
We are truly sorry to hear that the item you received is smaller than expected.
We must clarify that there was no change made to your order after it was placed,the order was for a size S, not 3XL. For your reference, you can confirm this detail within your order records.
While we mentioned a partial refund or coupon as a potential solution, we want to assure you that it is not your only option. As with all our valued customers, you are fully covered by our 30-day return policy.
Our customer service team has already emailed the detailed return instructions to you. Once we receive the returned item, we will promptly process the refund for the purchase.
We appreciate your understanding and are here to help if you have any other questions.
Giovanco Team
complaint@giovanco.com
If I could give negative 5 stars I…
If I could give negative 5 stars I would.
The refund policy is to give you 30% of what you paid and no possibility of doing a refund. The quality is super cheap and I wish I never was introduced to this company. I ordered 3 jackets and all 3 were horrible. Please do not waste or time or money with this company. All the 5 star review you see are absolutely fake.
20 October 2025
Unprompted review
Reply from Giovanco
Hi DH，
We are committed to resolving it as quickly as possible.
In order to expedite the resolution of your problem, we kindly ask if you could provide your order information through our email address complaint@giovanco.com.
This would include details such as the email address used for the order and the name of the recipient. These information will help us locate your order in our system more efficiently and ensure that we can provide you with a prompt and satisfactory solution.
We appreciate your patience and understanding as we work to resolve this matter.
Giovanco Team
complaint@giovanco.com
This is the worst company on the planet…
This is the worst company on the planet no joke! DO NOT ORDER!!!!! False advertisement!!!! Their clothes are fake and images spray printed on cheap material! Its not what you see in the photos! They spend money on their site to deceive you!
Shipping takes months and months all just to be disappointed by the product! Sizes are incorrect also!!
16 October 2025
Unprompted review
Reply from Giovanco
Hi Joe ，
We sincerely apologize for the issue you have encountered
To ensure we handle this correctly, could you please confirm if the order in question was placed at the end of August? Once we have this confirmed, we can promptly look into your specific case.
Please be assured that if you are not satisfied with the products, our return policy allows you to request a return within 30 days of the delivery date (the day you signed for the package). We are here to help!
Look forward to resolving this matter for you.
Giovanco Team
complaint@giovanco.com
I ordered my items over a month ago and…
I ordered my items over a month ago and I still have not received. I would not recommend you wasting your time with this place!
10 September 2025
Unprompted review
Reply from Giovanco
Hi Damon ，
We sincerely apologize for the delay in processing your order and for keeping you waiting. As your purchase contains pre-sale products, this has resulted in an unavoidable delay in the shipment of your entire order.
Please be assured that we are actively preparing your package to ensure it is dispatched to you at the earliest possible opportunity.
We truly appreciate your patience and understanding in this matter.
Should you have any further questions or if you would like to discuss your order, please do not hesitate to contact our customer service team directly.
Giovanco Team
complaint@giovanco.com
⚠️ WARNING
⚠️ WARNING: Giovanco is a scam!
Do not order from Giovanco — it’s a complete rip-off. My order never arrived even though the tracking said “delivered.” When I tried to contact customer service, it was just an AI chatbot that kept giving the same scripted answers with no real help or solution. There’s no way to reach an actual person, no refund, and no replacement.
Save yourself the frustration and avoid this company — they’ll take your money and leave you chasing fake responses. Total scam operation.
11 October 2025
Unprompted review
Reply from Giovanco
Hi Melvin ,
We sincerely apologize for any inconvenience this may have caused. Please be assured that we are a legitimate company.
As our customer service team has explained in the email, your package is still in transit. If the tracking information shows "delivered," it is possible that it was updated incorrectly. We appreciate your understanding.
If you have any further questions or concerns, please feel free to reach out.
Giovanco Team
complaint@giovanco.com
This company operates out of China
This company operates out of China. They may ship your product to you, they may not. I ordered a single item a month ago and it still isn’t here. Their customer service uses a translator to speak to customers in the U.S. Stay away from these guys.
8 September 2025
Unprompted review
Reply from Giovanco
Hi Ryan,
Thank you for bringing your concerns to us. Please allow us to assure you that we are a fully compliant and legitimate company.
To ensure fairness, we ship products strictly in the order they are placed. If you haven't received your order yet, we kindly ask you to send your order information to us via email. Our team will immediately look into this for you and provide a prompt update.
We also want to sincerely apologize for the unsatisfactory customer service experience. Your feedback is crucial, and we are actively working to improve our communication and support.
Thank you for your understanding and continued trust in us.
Giovanco Team
complaint@giovanco.com
Purchased a men’s jacket XL
Purchased a men’s jacket XL
It was very small Tried to exchange it for the next size There is no customer service No phone number No receipt was in the bag The quality is unbelievably cheap and tacky I will donate this or throw it away Please DONT waste your money on this sketchy company
This is in response to the Reply I was offered a $30 credit on a future purchase OR a $20.70 refund on my purchase plus I had to pay shipping costs I declined and felt that was an unacceptable ripoff Basically I was offered pennies on the dollar
16 September 2025
Unprompted review
Reply from Giovanco
Hi Maura,
We deeply regret that we fell short in serving you properly.
Please be assured we offer a 30-day return/exchange policy from the date of delivery. We currently offer email service and do not provide phone service. And usually reply within 24 hours.
We tried to find your order but couldn’t locate it. To help us sort this out, could you please share your order details, for example the order number, the email you used for the purchase? Or, feel free to email us directly at complaint@giovanco.com .This will help us find your order faster and get things resolved for you.
Thanks in advance.
Giovanco Team
complaint@giovanco.com
Items still haven’t been revised and it’s now 2 weeks.
I ordered items and they said they shipped on September 17th 2025. I’m now super concerned after the reviews I reading seeing that a number of customers haven’t received their orders. I’d like to know if this company can contact me to give me guidance on my shipment. The order ID - GV00816994. Please contact me at your earliest convenience.
2 October 2025
Unprompted review
Reply from Giovanco
Hi William ,
We understand the importance of timely delivery . And it was delivered to you on October 7th.
If you need any assistance, please don't hesitate to contact our team via support@giovanco.com or complaint@giovanco.com .
Giovanco Team
complaint@giovanco.com
DON’T DO IT!!!!!!
The suit jacket I ordered came in for 1 it was the wrong color how do you get brown confused with purple? The material was like picnic table cloth didn’t hold up when I stretched it tore as if I was a superhero. Cheaply made cheaply put together. I was so dissatisfied/ disappointed to the point where I threw it away in my outside trash can. It was very disgusting and distasteful. I wouldn’t recommend this seller to a dog. Fake pictures on the website the pictures they use is also on several other websites. Another scam store if I could leave 0 stars I would!!!
26 September 2025
Unprompted review
Reply from Giovanco
Hi Mr Alexander，
We deeply regret the inconvenience and frustration this situation has caused you.
Please rest assured that we are treating this matter with urgency. To help us investigate further, kindly share your order details (e.g., order number or contact email information). Our team will prioritize resolving this promptly.
Your patience and feedback are invaluable to us. We appreciate your trust and will strive to make this right for you.
Giovanco Team
complaint@giovanco.com
The item I thought I was purchasing…
The item I thought I was purchasing looks totally different than the one they sent me DO NOT ORDER FROM THIS PLACE
26 September 2025
Unprompted review
Reply from Giovanco
Hi David ，
We sincerely apologize that the item you received did not live up to the product images, and we appreciate you bringing this to our attention.
Your feedback is invaluable. We have already shared your picture with our relevant department to investigate and improve our product .
If you have any further questions or need additional assistance, our dedicated customer service team is always here to help.
Giovanco Team
complaint@giovanco.com
Terrible return experience
Terrible return experience. Items from China shops, week quality.
26 September 2025
Unprompted review
Reply from Giovanco
Hello Rafael,
We’re really sorry for the trouble this has caused!
We tried to find your order but couldn’t locate it. To help us sort this out, could you please share your order details, for example the order number, the email you used for the purchase? Or, feel free to email us directly at complaint@giovanco.com .This will help us find your order faster and get things resolved for you.
Thanks in advance.
Giovanco Team
complaint@giovanco.com
Don’t waste your time
Never received my order. Bought two shirts and was wondering the entire time if I made a mistake. Well, I did. After requesting a refund, it was honored but took forever to process it.
24 February 2025
Unprompted review
Reply from Giovanco
Hi Lon Brown,
We are extremely sorry to hear about the issues.
We deeply regret the inconvenience you have experienced and want to take immediate steps to rectify the situation. Could you please provide us with your order information by the email address below ?
Your feedback is crucial in helping us improve, and we hope you will allow us the chance to make things right.
Giovanco Team
complaint@giovanco.com
Buyer beware
Buyer beware! Purchased item and was never informed that the item was not in stock. customer service is slow in response and many times felt like I was being scammed. If you need something by a certain time, do not use them!! I will NEVER shop with them again!
23 September 2025
Unprompted review
Reply from Giovanco
Hi Jonathan ,
We are truly sorry to hear that your shopping experience was not a positive one.
We sincerely regret that we could not meet your desired timeframe on this occasion. Please know that we have already logged your feedback internally. It will be used to review and accelerate our shipping processes for products.
Your input is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future.
Giovanco Team
complaint@giovanco.com
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