Gimoka Coffee UK Reviews 

Really nice coffee when the capsules work. Had to throw half of my order in the bin due to the foil not piercing. Very disappointed, Gimoka have not got back to me, they should be ashamed of their customer service. I am still waiting for them to rectify. Having read other reviews on Amazon others have experienced the same with capsules.

AVOID AVOID AVOID
Wish i read the reviews before ordering!!!!! normally dont use anyone new without doing this.
ordered 128 capsules on 15th December 2020 recieved 32 capsules Xmas but nothing since, no explanation for the rest of my order thats incomplete,dont think anyone is there
SHOCKING SERVICE plenty more coffee suppliers luckily, cheaper and 48hr turnaround

Ordered on 20th Dec & still no sign of my order.
Have emailed & phoned them 5 times and had no response whatsoever.

Looks like they might have stopped trading tbh, but still taking payments.
I used Amazon pay & have made a claim & reported them.

Tried ordering coffee for my dad
I signed up and went to pay eith my debit card and was shown unsuccessful payment. I then tried paying with my credit card same message and same with paypal. When i checked my bank ive had 3 amounts taken. Have had no confirmation email of order. Have emailed to say i only want 1 order and have had no response. Anyone else had this issue?

I've ordered coffee pods and received only half of them. Of course, they have charged the full amount. Wrote to the customer service several times, no reply. Tried to call them, again no reply. In the end, I had to involve PayPal for refund. Highly unprofessional and bad customer service. Avoid buying from this seller at all costs!!!

Still no sign of my order placed in september they kept saying it would arrive as reduced staff and i have got fed up emailing them and as i can see lots of other buyers are having the same problem

I ordered capsules on the 5th of October, over two weeks ago and the website still just says processing. I have emailed and have gotten no reply yet after 5 days. Very disappointing so far.

Great coffee, excellent service. Arrived the next day and it’s every bit as tasty as the Lavazza. It’s my second order and I see no point going elsewhere.

I've bought coffee beans from Gimoka for a number of years and found them very good quality and great value. Service and delivery have always been excellent.

Do not use this company! They supply capsules of varying weights, despite a legal weight declaration and need to be reported to a trading standards officer. Some capsules are devoid of any coffee and, including the foil pack, weigh less than 2 grams. The company refuses to reply to any form of contact, including their own customer contact form!!!

Great coffee, great price and reliable delivery (Yodel). Bravo Gimoka :)

Bought my first Gimoka from a local discount store and haven't bought from elsewhere since. I have recently received my second 6 kilo delivery of beans since October and cannot contemplate buying from any other suppliers. Where else can you buy a kilo of decent coffee for less than 2 cups on the High Street? Cannot speak for pods or ground and our delivery experience has been good.

Nespresso pods only work 30% of the time - don’t bother.

Fast delivery despite covid lock down.
Fantastic coffee and unbeatable value.

I have been satisfied with the service to date. The last delivery was a mistake by them having sent the wrong item
Tried to phone 3 times just an answer phone, no call back. Emailed, no reply. I have had to go elsewhere for the pods.

Can't fault the coffee but same problem with Customer Service. I am still waiting a phone call updating me on my order, although it has since arrived 4 days after phone message left. I am also waiting a reply to my email sent 4 days ago. A simple question, are the plastic pods recyclable?

Fantastic service, products and value - what more needs to be said!

They did not send me an email regarding my up-and-coming order so I could not change it they just charged my card and send the order out why would you spend £5 on a kilo of coffee being sent to your address can't be trusted with your card details
Update it is now the 16th of April rang twice and I have sent two emails and haven't had a response taking the money off my card and I haven't received my order as yet which I don't want it a £5 delivery charge when you could buy 1 kilo of coffee for £6.50 which I didn't get the opportunity to add.it seems to me it's a bit like a delboy operation because when you ring it gets transferred to a mobile phone then disconnects.
So I'm going to have to get in touch with the card provider.
Update just received telephone call from Gimoka all issues have been resolved obviously the company take bad reviews very seriously so trustpilot does work . I'll will be placing another order in a couple of weeks it's very good coffee