Caffemoca Reviews 488

TrustScore 4.5 out of 5

4.5

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Company details

  1. Coffee Store

Written by the company

La Moca nasce nel 1949 a Roma, affermandosi come azienda di Torrefazione di alta qualità, grazie alla selezione accurata di materie prime pregiate e alle tecnologie applicate. Nel 1958 la produzione viene spostata nel nuovo stabilimento di Pomezia, successivamente ampliato ed adeguato ai più moderni standard tecnologici. In oltre 70 anni di attività nel campo del caffè, l'azienda ha sviluppato e perfezionato una produzione che ha come target principale il settore Ho.Re.Ca.: un mercato difficile e selettivo, del quale conosce a fondo le caratteristiche e tutte le peculiarità locali. Una delle nostre missioni principali è intraprendere la responsabilità sociale e contribuire al nostro sviluppo sostenibile, in particolare modo mirando all' impatto ambientale. Per ridurlo al minimo, abbiamo reso le nostre cialde da caffè completamente compostabili, contribuendo a ridurre gli sprechi. Moca ha ampliato la gamma di prodotti da offrire, coprendo sia il settore professionale che quello domestico. L'azienda utilizza macchinari tecnologicamente avanzati (Industria 4.0). L'azienda condivide i proprietari, la famiglia Nannini, con una seconda azienda, che esiste da più di 100 anni: la Bei & Nannini, con base in Toscana. Nonostante le due aziende sono indipendenti l'una dall'altra, si continuano a supportare a vicenda nella produzione: lo stabilimento di Roma, infatti, produce per entrambe le aziende il caffè in grani e macinato.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

488 reviews

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Rated 5 out of 5 stars

Honestly the coffee is perfect and we…

Honestly the coffee is perfect and we are a loyalty customer, only we buy the kind of coffee and drink a lot , because huge consumption. And very good quality.

But we have bad experience with shipping BRT, everything is correct, the address, phone number… we wait our shipment 24/24 , then we received email: the address is not correct . we are like ambasciata in the heart of centro storico,
We called customer services many times, the website is not helpful, we went to office point in our zone and nothing happened, we found 2 couriers in BRT in our street and they don’t know about shipment, then our employee went outside of rome for warehouse of BRT to take the shipment.
I advise to solve this issue to avoid losing customers.
Maybe put an extra options in the website ( address part) to be able the customer put more details about his address ( like ring the citofono, or call us , or , or )

Sorry for this , but really its help to improve the situation and both of us being Happy.

Regards ,

28 April 2025
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Reply from Caffemoca

Buongiorno Estefan,

ti ringraziamo della recensione e dei preziosi consigli che ci hai dato. Abbiamo risposto alla tua e-mail ma probabilmente la nostra risposta non ti è stata recapitata: abbiamo verificato e la spedizione del tuo ordine ci risulta comunque regolarmente consegnata.

Per quanto riguarda il tuo ultimo suggerimento, ti confermiamo che nella nostra pagina di check-out sono presenti due campi per l'indirizzo, dove è possibile fornire indicazioni aggiuntive per il corriere.

Grazie per avere scelto Moca, al tuo prossimo ordine

lo staff MOCA

Rated 5 out of 5 stars

Wonderful customer service and excellent coffee!

The customer service was excellent and the coffee as well! Quick delivery and contact from customer service from ordering to delivery!

5 June 2024
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Reply from Caffemoca

Hello Robin and many thanks for your kind review: we are more than happy you enjoyed our products and thanks for choosing Moca! regards - MOCA staff

Rated 5 out of 5 stars

The coffee is very good

The coffee is very good, tasty and the price is convenient. I appreciated the gifts beside my purchase, that were chocolates and an additional pack of coffee.

6 January 2023
Unprompted review
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Reply from Caffemoca

Ciao Elena e grazie per averci recensito! siamo felici che ti sia piaciuto il nostro caffè, speriamo di averti presto tra i nostri clienti abituali - lo staff MOCA

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