I purchase the movie tickets a few days ago, there was a misunderstanding. I needed my tickets quickly and I didn’t know it takes some time for the email to come through. I reached out to the company... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was looking for a special activity to do for my wife’s birthday and came across Giftory. I found their Bustronome Fine Dining Lunch Bus Tour of NYC, and at first it was priced at a little over $... See more
Company replied
It was a cool experience. I loved the puzzles we had to solve. I would recommend going hungry and eat your food as you get it. Don’t wait until the end to eat everything because it was way too much fo... See more
Company replied
I booked a Napa Valley Wine Train lunch through Giftory as a birthday gift for my husband. Unfortunately he got sick twice (once with a bad cold and later with a kidney stone and infection) and we... See more
Company replied
Company details
About Giftory
Written by the company
At Giftory we believe that experiences are the best way to create memories that last a lifetime, and that's why we offer a range of fun and exciting experiences that are perfect for any occasion.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
Contact info
Washington DC, United States
- 202-719-0385
- https://www.giftory.com/pages/contact
- giftory.com
4.1
Great
1K reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Giftory amazing AMC movie deal
Giftory has such great AMC movie deals perfect for date nights! They also have such great customer service and we're able to help me out when I needed them!
27 March 2026
Unprompted review
Reply from Giftory
Thank you so much! We are thrilled to hear that our AMC deals have become a go-to for your date nights. There is nothing quite like a night at the movies, and we love being able to make those memories a little more affordable for you.
I’m also really glad to hear that our customer service team was there when you needed them! Whether it's a quick question or a bit of help with a booking, we always aim to be as responsive as possible so you can get straight to the popcorn and the big screen.
We truly appreciate the support and can't wait to help you plan your next night out!
Justin
Manager of Customer Service
Great deals and best deal for movie…
Great deals and best deal for movie tickets.
19 March 2026
Unprompted review
Reply from Giftory
Gemini said
Hi,
Thank you so much! We are thrilled to hear you’re loving the movie ticket deals. We know how quickly a night at the cinema can add up, so we work hard to make sure our theater bundles stay the best value around.
Whether it’s a blockbuster opening or a casual Tuesday night flick, we’re just happy to help you get to the big screen for less. We really appreciate the feedback and can't wait to help you with your next show!
Justin
Manager of Customer Service
I ordered the amc combo pack
I ordered the amc combo pack. I bought the black tickets and they worked great in New York City.
15 March 2026
Unprompted review
Reply from Giftory
Hi,
That’s fantastic to hear! I’m so glad the AMC combo pack worked out perfectly for you. New York City has some of the best theaters in the world, but as we both know, ticket prices there can be pretty steep—so I’m thrilled we could help you catch a movie without the "Manhattan markup."
It’s great to know the Black Tickets were seamless at the box office. Thank you for sharing your experience with us!
Justin
Manager of Customer Service
I had a great experience using Giftory
I had a great experience using Giftory! Easy process, friendly customer service staff. It would be more convenient to book the event before paying but the customer service staff made that process a breeze as well. So no complaints.
21 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the kind words! We’re thrilled to hear that you had such a smooth experience and that our team was able to make the booking process a breeze for you.
I completely hear you on the booking flow. Because we coordinate with local partners to ensure real-time availability, the "pay-then-book" sequence is how we currently manage those reservations, but I appreciate the feedback on making it more convenient. It's great to know our support staff was able to step in and handle the heavy lifting for you!
We really appreciate the support and hope you have a fantastic time at your event.
Justin
Manager of Customer Service
Customer Service Experience
Customer Service Experience
I received a very quick and very polite response for my question. I bought a AMC bundle over a year ago and never did anything with it. When I went to use it the link was expired. Miranda was very helpful and quickly got another link sent over so I could use my items I purchased! I was able to quickly get it all done!
20 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for sharing that! We know how easy it is for an email to get buried for a year (we’ve all been there!), so I’m thrilled to hear that Miranda was able to jump in and get you a fresh link so quickly.
We never want your purchases to go to waste just because a link timed out. It’s awesome that you were able to get everything squared away and ready for the theater in record time!
I'll be sure to pass your kind words along to Miranda—she’ll be so happy to know she could help.
Justin
Manager of Customer Service
Customer support
Customer support - Miranda was so quick to respond and help me out with my inquiry! Thank you
19 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much! I’m so happy to hear that Miranda was able to jump in and get you sorted so quickly. She really is a star when it comes to resolving those inquiries with a smile (and at record speed!). I’ll be sure to share your kind words with her—it’ll definitely make her day.
We’re just glad we could help you get back to enjoying those AMC deals! There’s nothing quite like a seamless experience when you’re just trying to plan a fun outing.
Justin
Manager of Customer Service
Thanks Agathe for tuning me onto an…
Thanks Agathe for tuning me onto an easy way to get discounted gifts!
18 March 2026
Unprompted review
Reply from Giftory
Hi,
You are so welcome! I am thrilled to hear that Agathe was able to help you discover how easy it is to snag those discounted gifts. We know how much of a win it feels like to give (or receive!) a great experience without the premium price tag.
Agathe is fantastic at helping people navigate our best offers, and I’ll be sure to pass your thanks along to her. We’re so glad to have you as part of the Giftory community!
Justin
Manager of Customer Service
Delivery is very quick
Delivery is very quick; the multi-step process and pdf-based delivery is a bit cumbersome, but vouchers are easy to input into the AMC app. Customer service is great as well.
14 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much! I’m glad we could get those tickets over to you quickly. I completely hear you on the PDF delivery—while it’s a bit of a "multi-click" journey to get from the voucher to the final ticket, we’re so happy to hear that they were easy to plug into the AMC app once you had them.
Using the app is definitely the way to go; it’s much nicer to have everything scanned from your phone than fumbling with printed papers at the theater. We’ll keep working on making that middle step a little smoother for everyone!
I’ll also be sure to pass your kind words along to the customer service team. We’re always here if you hit a snag.
Justin
Manager of Customer Service
Amazing customer service when you…
Amazing customer service when you contact the company - they go out of their way to accommodate your requests!
12 March 2026
Unprompted review
Reply from Giftory
Hi,
That is so kind of you to say! We truly believe that "customer service" isn't just about answering emails—it’s about making sure your experience actually happens, even if it means doing a little extra legwork behind the scenes. We love hearing that our efforts to go the extra mile are making a difference for you!
I’ll be sure to share your feedback with the whole team. It’s exactly the kind of fuel that keeps us motivated to stay fast and flexible for our customers.
Justin
Manager of Customer Service
Great Response time after I realized I…
Great Response time after I realized I had not switched the shipping address for a present meant for my sister. Thank you Justin for saving the day and sending my gift on the right path!
13 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the kind words! I am so glad I could help "save the day" and get your sister's gift headed to the right address.
We know how important those gift details are, so we always try to move as quickly as possible when a correction is needed. I hope your sister absolutely loves the surprise!
Please don't hesitate to reach out if you need anything else in the future.
Best,
Justin
Manager of Customer Service
Reconsidered review for Excellent Customer Service
I am updating my review from 1 star to 4 stars. Originally I had serious issues redeeming a Giftory gift card that I received as a Christmas gift, but I finally received much needed help from Miranda in customer service. Not only did she resolve my issue, but she gave me a complimentary $25 gift card for my troubles. She was truly a pleasure work with. I would give her 5 stars for her superb customer service!
9 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you for your feedback and sorry for any issue you have had redeeming your gift card. We do not have any gift cards under your name, so please give us a call at 202-719-0385 and ask for Justin or Miranda and we can get this sorted out for you.
Best,
Justin
Manager of Customer Service
Great idea, bad execution
The overall idea of Giftory is great - a third party that provides a gift certificate service and all you do is buy it and they take care of the scheduling and logistics once the receiver chooses their location for their gifted service. However, in practice, there are a lot of issues with this service. Only the gift purchaser can use their email address once they purchase the gift. My SIL gifted me some experiences and then had to communicate with customer support to get the date and logistics scheduled. Why is there no email transfer allowed for a voucher once purchased?? Also, I had to wait a week each time between messages to customer support when booking my experience.
1 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you for taking the time to share your thoughtful feedback. We love the concept of gifting experiences too, but I completely understand how frustrating it must have been to have your sister-in-law act as a middleperson for all of your booking communications.
You bring up a very valid point. When a purchaser enters their own email instead of the recipient's, it definitely complicates the process. We are actively looking into ways to improve our platform so that updating contact information and transferring communication directly to the gift recipient is much easier and less tedious.
I also want to sincerely apologize for the delay in our customer support responses. Waiting a week between messages is absolutely not the standard we strive for, and I am sorry that it dragged out the process of getting your event confirmed.
We would love the opportunity to make this right for you. Please give us a call at 202-719-0385 and ask directly for me (Justin) or Miranda. We will gladly take a look at your account and personally make sure you are taken care of.
Best,
Justin
Manager of Customer Service
Bryant the surfing coach was great
Bryant the surfing coach was great! My daughter and nephew both surged during the very first surf lesson..Thank you!
5 March 2026
Reply from Giftory
Hi,
Thank you so much for the fantastic review! I am thrilled to hear that your daughter and nephew were both up and surfing during their very first lesson.
I will be sure to pass your kind words along to Bryant—he is an incredible coach, and he’ll be so happy to hear about their success on the water. We love being a part of these special family memories!
We hope they’re hooked on surfing now and look forward to helping you with your next adventure.
Best,
Justin
Manager of Customer Service
Reply from Giftory
Hi,
Thank you for the review! We know how important it is to get answers quickly when you’re planning an experience, so I’m glad we could get back to you right away.
If you have any other questions as you get ready for your activity, don't hesitate to reach out!
Best,
Justin
Manager of Customer Service
Justin was fantastic
Justin was fantastic. I initially thought it would take a while for them to respond, so I called, unaware that Justin had already sent me a reply within a minute. Thank you for resolving my issue.
6 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the wonderful review! We know that waiting for a response can be the most frustrating part of customer service, so I always try to jump on inquiries as quickly as possible.
I’m glad I was able to get that reply to you within a minute and resolve everything before we even spoke on the phone! It was a pleasure assisting you, and I hope you enjoy your experience. Please don't hesitate to reach out if you need anything else!
Best,
Justin
Manager of Customer Service
Difficult process
Very difficult to use . I had a gift of $75.00 and Giftory tricked me into buying another $25.00 or I couldn’t use the gift card. It took 4 weeks to finalize the card for me to finally use…which I haven’t used yet…😡
I hope I never get another gift card from Giftory. I read some reviews that said Giftory had great customer service however I did not have the same experience. The website said it was down and when trying to email or call I was always notified that I would be notified within 5-7 MORE business days. My assistant worked on getting my gift card for an entire month! Ridiculous.
27 February 2026
Reply from Giftory
Hi,
Thank you for taking the time to speak with us today. I am glad we were able to get this resolved for you. If you need any additional assistance, feel free to give us a call.
Best,
Justin
Manager of Customer Service
Bought a deal on movie tickets and the…
Bought a deal on movie tickets and the website glitched and charged me double. They made it right within a few hours.
5 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the review! I am so sorry for the glitch at checkout—we know how alarming it is to see a double charge on your account.
I’m thrilled to hear our team was able to step in and make it right for you within a few hours. We always want your experience with us to be as smooth as the movie you're about to see! Enjoy the show, and please let us know if you need anything else.
Best,
Justin
Manager of Customer Service
The emails are very confusing
The emails are very confusing. I looked for the address and where it tells me to board the boat is by a building?? I’ve tried to acutely fine where I go! Have not got that yet!?!?
4 March 2026
Reply from Giftory
Hi,
I am so sorry for the confusion regarding the boarding location! I completely understand how stressful it is to be looking for a boat and only seeing a building nearby—docks and piers can definitely be tricky to pin down on a map.
We want to make sure you get to your experience without any more stress. Please give us a call immediately at 202-719-0385 and ask for me (Justin) or Miranda. We have the specific boarding instructions and can help guide you to the exact spot or send you a more precise GPS pin so you know exactly where to go.
We're standing by to help get you on board!
Best,
Justin Manager of Customer Service
No questions asked for a refund!
4 March 2026
Unprompted review
Reply from Giftory
Hi,
Thank you for the review! We believe that if an experience doesn't work out, getting your money back shouldn't be a struggle. I'm glad we could make the refund process quick and easy for you.
We hope to have the chance to help you find a different experience that’s a perfect fit in the future!
Best,
Justin
Manager of Customer Service
Very helpful with a mistake I made with…
Very helpful with a mistake I made with a booking.
2 March 2026
Reply from Giftory
Hi,
Thank you for the kind review! We know that mistakes happen, whether it's a typo or a wrong date, so we always aim to be as helpful and flexible as possible when a correction is needed.
I’m thrilled we could get your booking back on track for you. We hope you have an incredible time at your experience! Please don't hesitate to reach out if you need anything else.
Best,
Justin Manager of Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.