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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and the wide variety of experiences and products available. Many found the gift voucher options to be an ideal and flexible present, appreciating the ability to swap experiences. The staff is frequently highlighted for their helpfulness and positive attitude, making the overall experience smooth and stress-free. However, some customers encountered issues with the booking process, including error messages, difficulties with search filters, and problems with dropdown selections on the website. A few people also mentioned that the graphical appearance and introduction of the vouchers could be improved for clarity, and some found the pricing to be higher than booking directly.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the website's ease of use for booking,... See more

Website

Reviewers mention positive feedback about the website, often highlighting its ease of use and navigation for... See more

Product

Users describe positive interactions with the product, often highlighting its suitability for gifting.... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking process to be... See more

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

We did the Cruise to Lunch package on the Brisbane River and had a wonderful day. It was relaxing, informative and well organised. We had a delightful Devonshire Tea on board the boat for mornin... See more

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Rated 5 out of 5 stars

I was looking for a gift for a friend’s 60th birthday and wondered what you buy a man who has everything. Knowing he has an upcoming trip, this felt like the perfect opportunity to let him choose an e... See more

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Rated 5 out of 5 stars

My family lives in Australia and my brother together with his family live in Ireland. He is 11 years younger than me and he is turning 50 this week. My family all put in for a present from Gifting O... See more

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Rated 5 out of 5 stars

I was looking for a gift for my mother + her partner as they will be travelling South and Southeast Asia. It was really difficult to find something suitable from the UK until I came across gifting Owl... See more

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Rated 5 out of 5 stars

I tried to use a voucher I'd been given as a gift but I got an error message from the Gifting Owl website. Despite it being a weekend, Jackie at Gifting Owl replied to my message in two hours, a... See more

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Rated 5 out of 5 stars

Heard about you guys from a friend and this turned out to be a perfect way to give a wedding gift to my friends who are off to their honeymoon soon! They wanted gifts that could make their trip better... See more

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Rated 5 out of 5 stars

Great Experience—Just Needs Minor Tweaks I booked an experience using a work gift card, and overall it was excellent. The website was easy to navigate, and the experience itself delivered:... See more

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Rated 5 out of 5 stars

After doubling up with the same experience I needed to quickly change it but was a bit with what to get after being sent a very specific list. Jackie was so so helpful and we managed to find a new e... See more

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Rated 5 out of 5 stars

The support I received was incredible. I had a few questions leading up to my purchase, and some technical issues and finally needed a date change to my experience booking too. I received timely and s... See more

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Rated 5 out of 5 stars

I had the pleasure of being assisted by Jackie Babbage and the Gifting Owl team, and I honestly can’t thank them enough. Jackie went above and beyond to sort everything out with patience, professi... See more

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Rated 5 out of 5 stars

Fast and easy to purchase. Numerous worldwide activities offered, so you do not have to choose between different options. Great experience and the people I bought the present for, where so enthusiasti... See more

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Rated 5 out of 5 stars

Very easy to navigate the experiences with good descriptions and great photos. I purchased this as a wedding gift for a couple travelling to Europe on their honeymoon. They were thrilled to receive th... See more

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Rated 5 out of 5 stars

So many choices of of gift experiences, helpful descriptions, a wide range of price points, love that the gift vouchers can be scheduled for delivery any time. And love that the recipient can swap the... See more

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Rated 5 out of 5 stars

I have bought the voucher for a friend as a gift for her graduation. She was really happy and the process to buy the voucher was smooth and quick. I loved that I could write a message on the voucher.... See more

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Rated 3 out of 5 stars

Elements on the search page didn't load. On the booking page, the dropdown time selection didn't work. Also, when I redeemed my voucher initially, it kept saying that the voucher had already been clai... See more

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Rated 5 out of 5 stars

This site was so easy to use, full of great information about things to do in Amsterdam. Brought my son a gift voucher for the ice bar. It’s a flexible voucher as I wasn’t sure his exact dates of hi... See more

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Rated 5 out of 5 stars

As someone who loves giving thoughtful experiences to friends and family around the world, I often run into frustrating barriers when trying to buy gifts online - especially when my card is regi... See more

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Rated 5 out of 5 stars

Normal gifts are boring. Creating memories it a real gift. And gifting owl gives you the option for so many countries. A friend of mine is traveling and I wanted to make her trip even more special wit... See more

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Rated 5 out of 5 stars

Very easy to use and when I clicked on the wrong time I wanted the gift sent customer services were prompt in amending it. I would like to understand a bit more about what the little extras mean. I di... See more

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Rated 5 out of 5 stars

Great way to get to Whistler without a car: Booking through Gifting Owl was easy and they connected me with a great local provider who was super helpful and had lots of great information about the loc... See more

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Rated 5 out of 5 stars

It’s the first time I’ve used your service The website was easily navigated The purchasing of a gift was easily done What I really liked is that I was kept informed of the purchasing process every... See more

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Rated 1 out of 5 stars

its such a scam! super over prices compared to just booking to the tour directly.

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Rated 5 out of 5 stars

Holistic and insightful green tea tasting experience and presentation fully in english. The Guide speaks fluent english which is a plus. Recommend for those really into a variety of green teas.

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Rated 1 out of 5 stars

The site has nothing but crappy walking tours. Not that you'l be able to find them... the UX is mangled - you'll find walking tours for Lisbon on the search page for London.

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Rated 5 out of 5 stars

I got a Gifting Owl voucher as a gift from my friend in other country. Voucher was easy to use. Great organisation, instructions were clear, everything was on time, experience was as expected - relaxi... See more

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Rated 5 out of 5 stars

I wasn’t sure what to buy as a gift and your website was easy for me to navigate which made my decision easier. Also liked the option to send gift via email at specified time. 👍

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Rated 5 out of 5 stars

Great wedding gift option for couples - so that they can use it as a getaway and create sweet memories! 🤩

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Rated 5 out of 5 stars

Gifting owl made it easy for my son to send us a gift from a different country. We were able to easily redeem the gift coupon online!

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Rated 5 out of 5 stars

Everything was easy. I’m so glad they send a voucher to the recipient and the sender. It was also nice that you could set a date to have the gift sent. The only work I had to do was figure ou... See more

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Rated 5 out of 5 stars

Easy peasey lemon squeezy. Sending a birthday gift to my daughter thousands of miles away was quick and painless 😎

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Rated 5 out of 5 stars

Easy to do and no troble with the purchase After my mistake customer service were first class in helping me sort out the problem

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Rated 5 out of 5 stars

The booking process was super easy. I had a moment of panic when I didn’t receive a confirmation email straight away however within minutes of placing a support request I received an email from custom... See more

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Rated 5 out of 5 stars

It was such a breeze to book gift vouchers with gifting owl for my Paris trip in February. It is a huge help when I am trying to budget for my trip.

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Rated 5 out of 5 stars

I booked the whale experience and managed to see both whales and dolphins! The trip was punctual and informative - along with seeing some beautiful creatures!

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Rated 5 out of 5 stars

Easy to use. Flexibility with dates and experiences and the nice benefit of being able to choose when the voucher is sent.

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Rated 5 out of 5 stars

The ease of gift giving was a treat for me so I definitely will be returning to Gifting Owl again in the future

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Rated 5 out of 5 stars

I really like that you have the flexibility to book and cancel in case your plans change. Thinking so ahead of time is a bit stresfull knowing that sometimes you cannot control the situation. The whol... See more

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Rated 5 out of 5 stars

Great World Wide codes with many Experiences , wow ! So much Special Adventures all over the world ….

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Rated 5 out of 5 stars

Easy to book, simple to use...not sure about the quality of the overnight escape package - the voucher was a gift and hasn't been redeemed yet!

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Rated 5 out of 5 stars

From start to finish our Gifting Owl experience was seamless. So easy and a great way to find new things to do.

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Rated 5 out of 5 stars

It was easy to navigate, flexible with dates and changes and amazing reviews. Highly recommend this website.

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Rated 5 out of 5 stars

I like the company. The website looks trustworthy and it was easy to use. The payment process was quite straightforward

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Rated 5 out of 5 stars

It was a present for my nephew but I understand that he was very happy with the experience

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Rated 4 out of 5 stars

A cool idea on how to give gifts, the website was easy to use and we are excited to do our activity in October! One thing that was a bit strange is that although our friend gave us vouchers for a spe... See more

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Rated 4 out of 5 stars

I wasn't sure how to use it at first as the voucher from my son gave a specific experience. When I logged in I think I may have accidentally banked the voucher which gave me less than the cost of the... See more

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Rated 2 out of 5 stars

I bought vouchers for my team as a Christmas gift but found out a month later that at least half of the team (that I know of....7) never received the email with the voucher attached. Had I not check... See more

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Rated 5 out of 5 stars

So easy to use and provides such a personal yet customizable gift!

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Rated 4 out of 5 stars

I got given a gift through the website. Booking was relatively easy, the only issue I had was when I went to use my gift voucher I ended up having to pay more. Im not sure why, maybe it was the time o... See more

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Rated 5 out of 5 stars

Such an amazing way to gift someone abroad/ on their travels to make their experience more special! Absolutely loved our experience and so easy to book and use the website.

Company replied

Rated 1 out of 5 stars

Three years, three years we have been looking to book an experience.. but every time we find something suitable for two adults and a kid, there’s no dates.. or just over priced. I mean a photo tour wi... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

Experience Gift Vouchers, Global Activities & Online Bookings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Emails not received after gift bought

I bought vouchers for my team as a Christmas gift but found out a month later that at least half of the team (that I know of....7) never received the email with the voucher attached. Had I not checked in with my team via my own email I would have never found out they didn't receive the voucher.

I think this is a great idea and I was drawn to it because I have team members in different countries. Despite the problems, the customer service has been very good and they have been quick to respond to the error and rectify it.

22 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Emily

Thank you for your feedback - We are really sorry the original vouchers didn't reach your team in time for Christmas, this is not normally the case.
We've since identified that your company's email security system was likely filtering our emails, but I'm glad we were able to get everything resent and your team is now booking their experiences.

I appreciate your kind words about our customer service - we always want to make things right.

Jackie Babbage
Co-Founder, Gifting Owl

Rated 5 out of 5 stars

The booking process was super easy

The booking process was super easy. I had a moment of panic when I didn’t receive a confirmation email straight away however within minutes of placing a support request I received an email from customer service with a response and a copy my booking confirmation.

21 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Amy,

Thank you for your review! We're so glad our customer support team was able to quickly provide your booking confirmation and ease your mind! Occasionally, it takes a few minutes for vouchers to come through.

We hope you had a wonderful BBQ Buoy experience! 😊

Rated 5 out of 5 stars

Easy and Personal

So easy to use and provides such a personal yet customizable gift!

24 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Lexus,

Thank you for your review! We're so happy to hear you found it easy to purchase an experience gift for a loved one. We hope to help you gift many more meaningful experiences in the future!

Rated 5 out of 5 stars

The Ease Of Gift Giving

The ease of gift giving was a treat for me so I definitely will be returning to Gifting Owl again in the future

24 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi L,

Thank you for taking the time to leave a review! We're glad to hear we made your gift giving experience a treat, and we look forward to helping you find more experience gifts in the future! 😊

Rated 5 out of 5 stars

Great Options for South & Southeast Asia

I was looking for a gift for my mother + her partner as they will be travelling South and Southeast Asia. It was really difficult to find something suitable from the UK until I came across gifting Owl which had great options and flexibility for experiences in the countries my mother is travelling to. They've not yet been on the tour they have booked (that will be March 2026) but up until now the experience has been great and very smooth. Thank you!

19 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Geoff,

Thank you for your wonderful review! We're so glad we could provide the perfect solution for your mother and her partner's travels through South and Southeast Asia. We hope they have an incredible tour in March 2026!

Rated 5 out of 5 stars

We loved gifting owl

We loved gifting owl. The customer support (especially Felisse) was super fast & helpful in booking experiences for us.

18 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Sindhu,

Thank you for your lovely review! We're so happy to hear Felisse was able to assist you quickly and help complete your bookings. We hope you have a wonderful few weekend getaways in Prague 😊

Rated 5 out of 5 stars

Fast and easy to purchase

Fast and easy to purchase. Numerous worldwide activities offered, so you do not have to choose between different options. Great experience and the people I bought the present for, where so enthusiastic that made me purchase more for other friends. Highly recommended.

1 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Efstathios,

Thank you for another wonderful review! We're so happy to hear the purchasing process was fast and easy, and that you loved the variety of worldwide activities available. It's fantastic that your friends were so enthusiastic about their gifts - that's exactly what we love to hear 😊 Thank you for choosing Gifting Owl, we hope to help you gift many more experience gifts in the future!

Rated 5 out of 5 stars

Such a good idea

Such a good idea. Easy to use and the recipient has so many choices.

17 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi there,
Thank you for taking the time to leave a review! We're glad you found our website easy to use, and hope your gift recipient finds the perfect experience(s) to use their voucher towards! 😊

Rated 5 out of 5 stars

Easy to order a gift voucher

Easy to order a gift voucher, recipient loved it

15 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Dacey,

Thank you for your review! We're so glad to hear the ordering process was easy, and that your recipient loved their gift voucher for the Old Kempton Distillery Tour and Tasting!

Rated 5 out of 5 stars

Simple to order

Simple to order and delivered at the exact date & time requested. Recipients looking forward to their experience

14 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Amanda,

Thank you for your review! We're happy to hear you found the ordering process simple and hope your gift recipient enjoys their Highlights Colombo Day Tour and High Tea experience 😊

Rated 4 out of 5 stars

Tour given through giftingowl

I got given a gift through the website. Booking was relatively easy, the only issue I had was when I went to use my gift voucher I ended up having to pay more. Im not sure why, maybe it was the time of the year. This wasnt clear until I went to accept the booking.

9 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Teresa,

Thank you for taking the time to leave a review!

We would like to clarify all vouchers are valid for the price at which they were purchased. Occasionally, there may be a small price difference at check-out if the tour provider has increased their pricing slightly, or has different price points set for seasons, days of the week, times of day, or for any optional extras added. The gift purchaser is made aware of this potential during the voucher purchase process.

Our customer support team is available 7 days a week and is always there to answer any questions you may have at support@giftingowl.com.

We hope you had an amazing Christchurch to Mt. Cook experience! 😊

Rated 5 out of 5 stars

Voucher

That a voucher could be bought instead of an experience and the length of time that the voucher is useable is fabulous.

6 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Christine,

Thank you for your review! We're glad you appreciated the flexibility of our gift vouchers and the three year validity period. We hope your gift recipient enjoys their gifted experience, or finds the perfect experience to use their voucher towards 😊

Rated 5 out of 5 stars

Gift

Was easy to order the gift and arrived at my sister email really quick

2 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hello,

Thank you for your review! We're so glad to hear you were able to find the perfect gift for your sister to send instantly, and hope she enjoys her gifted experience or finds the perfect one on her own. Happy New Year! 😊

Rated 5 out of 5 stars

From Warsaw to Buenos Aires - a successful experience gifted

It was a present for my nephew but I understand that he was very happy with the experience

20 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Iain,
Thank you for your wonderful review! We're so happy to hear your nephew enjoyed his empanadas cooking class and Malbec tasting experience in Buenos Aires. What a special gift to send from Warsaw 😊 We hope it created some delicious memories. Wishing you a Happy New Year!

Rated 5 out of 5 stars

Gifting Owl… seamless from start to finish

From start to finish our Gifting Owl experience was seamless. So easy and a great way to find new things to do.

2 January 2026
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Kristy,

Thank you for your wonderful review! It is great to hear your experience was seamless from start to finish. We hope you found the perfect experience, and look forward to helping you gift or book many more in the future! Wishing you a Happy New Year 😊

Rated 5 out of 5 stars

Easy to Purchase

It was easy to purchase online for a Christmas gift to family in another country to use.

24 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Celeste,

Thank you for your review! We're so glad to hear that purchasing a gift for your family abroad was quick and easy. We hope they have a fantastic experience! Wishing you a Happy New Year 😊

Rated 5 out of 5 stars

A One-Stop Gift Shop

Quick, easy, multiple currencies, lots of options for experiences all over the world, and very responsive customer service.

25 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Thomas,

Thank you for your wonderful review! We're thrilled to hear you found our platform quick and easy to use and that our support team was able to assist promptly when needed. We hope your gift recipients find the perfect experience to enjoy. Wishing you a Happy New Year!

Rated 5 out of 5 stars

Amazing customer service

After doubling up with the same experience I needed to quickly change it but was a bit with what to get after being sent a very specific list. Jackie was so so helpful and we managed to find a new experience to gift and got the email delivery time changed and refund sent immediately.
Jackie was extremely helpful and fast with replying. And all in the weekend before Christmas.
100% recommend this company for choice and customer service

21 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Jessica,

Thanks so much for your lovely review! We’re happy to hear that our customer support team was so helpful and able to get your voucher switched just in time for Christmas. We hope your sister and her partner have a wonderful stay in Hobart ✨

Wishing you a Merry Christmas and a great start to the New Year! 🎁😊

Rated 5 out of 5 stars

Great option

Great option. Easy to accomplish

21 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Prue,

Thank you for your review! Happy Holidays 🎁😊

Rated 5 out of 5 stars

Quick and Awesome responses via email.

I reached out with questions via email to Gifting Owl and received a response within three hours. The response was great and gave me multiple suggestions on what to purchase. I followed up with more questions and again received a response within one hour !!

18 December 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Lisa,

Thank you for your lovely review! We’re so glad our team could help you find the perfect experience for your son and his wife. The London Historical Pub Tour is a fantastic choice, and we hope they have an amazing time! Happy holidays and a Happy New Year 🎉

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