While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and the wide variety of experiences and products available. Many found the gift voucher options to be an ideal and flexible present, appreciating the ability to swap experiences. The staff is frequently highlighted for their helpfulness and positive attitude, making the overall experience smooth and stress-free. However, some customers encountered issues with the booking process, including error messages, difficulties with search filters, and problems with dropdown selections on the website. A few people also mentioned that the graphical appearance and introduction of the vouchers could be improved for clarity, and some found the pricing to be higher than booking directly.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the website's ease of use for booking,... See more

Website

Reviewers mention positive feedback about the website, often highlighting its ease of use and navigation for... See more

Product

Users describe positive interactions with the product, often highlighting its suitability for gifting.... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking process to be... See more

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

We did the Cruise to Lunch package on the Brisbane River and had a wonderful day. It was relaxing, informative and well organised. We had a delightful Devonshire Tea on board the boat for mornin... See more

Company replied

Rated 5 out of 5 stars

I was looking for a gift for a friend’s 60th birthday and wondered what you buy a man who has everything. Knowing he has an upcoming trip, this felt like the perfect opportunity to let him choose an e... See more

Company replied

Rated 5 out of 5 stars

My family lives in Australia and my brother together with his family live in Ireland. He is 11 years younger than me and he is turning 50 this week. My family all put in for a present from Gifting O... See more

Company replied

Rated 5 out of 5 stars

I was looking for a gift for my mother + her partner as they will be travelling South and Southeast Asia. It was really difficult to find something suitable from the UK until I came across gifting Owl... See more

Company replied

Rated 5 out of 5 stars

I tried to use a voucher I'd been given as a gift but I got an error message from the Gifting Owl website. Despite it being a weekend, Jackie at Gifting Owl replied to my message in two hours, a... See more

Company replied

Rated 5 out of 5 stars

Heard about you guys from a friend and this turned out to be a perfect way to give a wedding gift to my friends who are off to their honeymoon soon! They wanted gifts that could make their trip better... See more

Company replied

Rated 5 out of 5 stars

Great Experience—Just Needs Minor Tweaks I booked an experience using a work gift card, and overall it was excellent. The website was easy to navigate, and the experience itself delivered:... See more

Company replied

Rated 5 out of 5 stars

After doubling up with the same experience I needed to quickly change it but was a bit with what to get after being sent a very specific list. Jackie was so so helpful and we managed to find a new e... See more

Company replied

Rated 5 out of 5 stars

The support I received was incredible. I had a few questions leading up to my purchase, and some technical issues and finally needed a date change to my experience booking too. I received timely and s... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of being assisted by Jackie Babbage and the Gifting Owl team, and I honestly can’t thank them enough. Jackie went above and beyond to sort everything out with patience, professi... See more

Company replied

Rated 5 out of 5 stars

Fast and easy to purchase. Numerous worldwide activities offered, so you do not have to choose between different options. Great experience and the people I bought the present for, where so enthusiasti... See more

Company replied

Rated 5 out of 5 stars

Very easy to navigate the experiences with good descriptions and great photos. I purchased this as a wedding gift for a couple travelling to Europe on their honeymoon. They were thrilled to receive th... See more

Company replied

Rated 5 out of 5 stars

So many choices of of gift experiences, helpful descriptions, a wide range of price points, love that the gift vouchers can be scheduled for delivery any time. And love that the recipient can swap the... See more

Company replied

Rated 5 out of 5 stars

I have bought the voucher for a friend as a gift for her graduation. She was really happy and the process to buy the voucher was smooth and quick. I loved that I could write a message on the voucher.... See more

Company replied

Rated 3 out of 5 stars

Elements on the search page didn't load. On the booking page, the dropdown time selection didn't work. Also, when I redeemed my voucher initially, it kept saying that the voucher had already been clai... See more

Company replied

Rated 5 out of 5 stars

This site was so easy to use, full of great information about things to do in Amsterdam. Brought my son a gift voucher for the ice bar. It’s a flexible voucher as I wasn’t sure his exact dates of hi... See more

Company replied

Rated 5 out of 5 stars

As someone who loves giving thoughtful experiences to friends and family around the world, I often run into frustrating barriers when trying to buy gifts online - especially when my card is regi... See more

Company replied

Rated 5 out of 5 stars

Normal gifts are boring. Creating memories it a real gift. And gifting owl gives you the option for so many countries. A friend of mine is traveling and I wanted to make her trip even more special wit... See more

Company replied

Rated 5 out of 5 stars

Very easy to use and when I clicked on the wrong time I wanted the gift sent customer services were prompt in amending it. I would like to understand a bit more about what the little extras mean. I di... See more

Company replied

Rated 5 out of 5 stars

Great way to get to Whistler without a car: Booking through Gifting Owl was easy and they connected me with a great local provider who was super helpful and had lots of great information about the loc... See more

Company replied

Rated 5 out of 5 stars

It’s the first time I’ve used your service The website was easily navigated The purchasing of a gift was easily done What I really liked is that I was kept informed of the purchasing process every... See more

Company replied

Rated 1 out of 5 stars

its such a scam! super over prices compared to just booking to the tour directly.

Company replied

Rated 5 out of 5 stars

Holistic and insightful green tea tasting experience and presentation fully in english. The Guide speaks fluent english which is a plus. Recommend for those really into a variety of green teas.

Company replied

Rated 1 out of 5 stars

The site has nothing but crappy walking tours. Not that you'l be able to find them... the UX is mangled - you'll find walking tours for Lisbon on the search page for London.

Company replied

Rated 5 out of 5 stars

I got a Gifting Owl voucher as a gift from my friend in other country. Voucher was easy to use. Great organisation, instructions were clear, everything was on time, experience was as expected - relaxi... See more

Company replied

Rated 5 out of 5 stars

I wasn’t sure what to buy as a gift and your website was easy for me to navigate which made my decision easier. Also liked the option to send gift via email at specified time. 👍

Company replied

Rated 5 out of 5 stars

Great wedding gift option for couples - so that they can use it as a getaway and create sweet memories! 🤩

Company replied

Rated 5 out of 5 stars

Gifting owl made it easy for my son to send us a gift from a different country. We were able to easily redeem the gift coupon online!

Company replied

Rated 5 out of 5 stars

Everything was easy. I’m so glad they send a voucher to the recipient and the sender. It was also nice that you could set a date to have the gift sent. The only work I had to do was figure ou... See more

Company replied

Rated 5 out of 5 stars

Easy peasey lemon squeezy. Sending a birthday gift to my daughter thousands of miles away was quick and painless 😎

Company replied

Rated 5 out of 5 stars

Easy to do and no troble with the purchase After my mistake customer service were first class in helping me sort out the problem

Company replied

Rated 5 out of 5 stars

The booking process was super easy. I had a moment of panic when I didn’t receive a confirmation email straight away however within minutes of placing a support request I received an email from custom... See more

Company replied

Rated 5 out of 5 stars

It was such a breeze to book gift vouchers with gifting owl for my Paris trip in February. It is a huge help when I am trying to budget for my trip.

Company replied

Rated 5 out of 5 stars

I booked the whale experience and managed to see both whales and dolphins! The trip was punctual and informative - along with seeing some beautiful creatures!

Company replied

Rated 5 out of 5 stars

Easy to use. Flexibility with dates and experiences and the nice benefit of being able to choose when the voucher is sent.

Company replied

Rated 5 out of 5 stars

The ease of gift giving was a treat for me so I definitely will be returning to Gifting Owl again in the future

Company replied

Rated 5 out of 5 stars

I really like that you have the flexibility to book and cancel in case your plans change. Thinking so ahead of time is a bit stresfull knowing that sometimes you cannot control the situation. The whol... See more

Company replied

Rated 5 out of 5 stars

Great World Wide codes with many Experiences , wow ! So much Special Adventures all over the world ….

Company replied

Rated 5 out of 5 stars

Easy to book, simple to use...not sure about the quality of the overnight escape package - the voucher was a gift and hasn't been redeemed yet!

Company replied

Rated 5 out of 5 stars

From start to finish our Gifting Owl experience was seamless. So easy and a great way to find new things to do.

Company replied

Rated 5 out of 5 stars

It was easy to navigate, flexible with dates and changes and amazing reviews. Highly recommend this website.

Company replied

Rated 5 out of 5 stars

I like the company. The website looks trustworthy and it was easy to use. The payment process was quite straightforward

Company replied

Rated 5 out of 5 stars

It was a present for my nephew but I understand that he was very happy with the experience

Company replied

Rated 4 out of 5 stars

A cool idea on how to give gifts, the website was easy to use and we are excited to do our activity in October! One thing that was a bit strange is that although our friend gave us vouchers for a spe... See more

Company replied

Rated 4 out of 5 stars

I wasn't sure how to use it at first as the voucher from my son gave a specific experience. When I logged in I think I may have accidentally banked the voucher which gave me less than the cost of the... See more

Company replied

Rated 2 out of 5 stars

I bought vouchers for my team as a Christmas gift but found out a month later that at least half of the team (that I know of....7) never received the email with the voucher attached. Had I not check... See more

Company replied

Rated 5 out of 5 stars

So easy to use and provides such a personal yet customizable gift!

Company replied

Rated 4 out of 5 stars

I got given a gift through the website. Booking was relatively easy, the only issue I had was when I went to use my gift voucher I ended up having to pay more. Im not sure why, maybe it was the time o... See more

Company replied

Rated 5 out of 5 stars

Such an amazing way to gift someone abroad/ on their travels to make their experience more special! Absolutely loved our experience and so easy to book and use the website.

Company replied

Rated 1 out of 5 stars

Three years, three years we have been looking to book an experience.. but every time we find something suitable for two adults and a kid, there’s no dates.. or just over priced. I mean a photo tour wi... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

Experience Gift Vouchers, Global Activities & Online Bookings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service!

Felisse was exceptionally helpful with a fast response time to my enquiries. Great customer service!

6 November 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Amanda,

Thank you for your lovely review about our customer support team! We’re so glad to hear that Felisse was able to assist you quickly and make your experience a positive one. We hope you and your family have an amazing time on your Green Island Experience! 😊

Rated 5 out of 5 stars

very easy to use and great options to…

very easy to use and great options to choose from

11 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Francis,

Thank you for your review! We’re so glad to hear you found our website easy to use and enjoyed the range of experience options available. We hope to help you find and gift many more amazing experiences in the future!

Rated 5 out of 5 stars

Great way to get to Whistler without a…

Great way to get to Whistler without a car: Booking through Gifting Owl was easy and they connected me with a great local provider who was super helpful and had lots of great information about the local area. If you are travelling Canada without a car but still want to experience the Sea to Sky Gondola and the epic Shannon Falls and Whistler, then this is the day trip for you!

25 September 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Alysha,

Thank you for your lovely review! We’re so happy to hear that booking through Gifting Owl made your trip to Whistler easy and enjoyable. It’s wonderful that your local provider made the day memorable with great insights about the area. We hope to help you discover more incredible experiences like this on your next adventure!

Rated 5 out of 5 stars

Great wine tour

It was a well planned tour with an informative and enthusiastic guide

2 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Melinda,

Thank you for your review! We’re so glad to hear you enjoyed your wine tour and had an informative, enthusiastic guide. We look forward to helping you book more amazing experiences in the future!

Rated 5 out of 5 stars

the feeling it is so connected to…

the feeling it is so connected to ancient history

19 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi there,

Thank you for taking the time to leave a review! We’re so glad to hear you had a great tour and felt such a strong connection to ancient history!

Rated 1 out of 5 stars

Waste of time

The site has nothing but crappy walking tours. Not that you'l be able to find them... the UX is mangled - you'll find walking tours for Lisbon on the search page for London.

20 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Robert,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you reaching out to our support team - we’re always here to help seven days a week. We would have loved the opportunity to assist you sooner, as our team is always happy to help customers find the right experience.

Gifting Owl currently lists over 20,000 experiences worldwide, including more than 500 in London alone. While walking tours are among them, we also offer a wide range of other options such as castle and food tours, spa packages, hotel stays, movie set tours, comedy shows, and more.

I wasn’t able to find the specific example you mentioned (a walking tour in Lisbon appearing under London), but I can confirm that some London-based experiences include day trips to other destinations, such as Paris or regions within the UK. Since these tours depart from London, they are displayed within that location.

We value your feedback as we’re continually working to improve our website and user experience. Please don’t hesitate to reach out to our support team if you’d like help finding the perfect experience.

Rated 1 out of 5 stars

Three years

Three years, three years we have been looking to book an experience.. but every time we find something suitable for two adults and a kid, there’s no dates.. or just over priced. I mean a photo tour with your iPhone? Why does that cost so much? We live in Switzerland and have been looking at all neighbouring countries plus UK.. it’s really poor pickings for families with young kids.. it’s caused rifts between me and my partner. This was such a well meaning gift, but it’s given us nothing but hours of doom scrolling and still nothing. The support is responsive, but even asking them and chat gpt no one came up with a good option. We’re left feeling bad because we cannot use our 300aus gifted to us by friends. Why should it go into the pockets of this company?

15 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Sara

Thank you for sharing your feedback. To clarify, all prices and availability on our site come directly from our local experience providers, we don’t add any markup beyond what you’d pay booking directly. Availability can vary seasonally, but we do have over 20,000 experiences and hotel stays worldwide, so there should be plenty to choose from.

We hadn’t heard from you to specifically discuss your options as a family, so we’re really glad you reached out recently. Our support team is available seven days a week to help find suitable experiences, and in some cases, we even arrange external bookings outside our network to ensure every voucher can be enjoyed.

We’re happy to see that you’ve now booked a paragliding experience, and we hope you have a wonderful time.

Rated 5 out of 5 stars

The support I received was incredible

The support I received was incredible. I had a few questions leading up to my purchase, and some technical issues and finally needed a date change to my experience booking too. I received timely and such helpful, friendly support each time. The process was so good.

5 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Kelly,

Thank you for your wonderful review and kind words about our support team! We’re so happy to hear they were able to help you when needed. Hope you have the most amazing time on your whale-watching adventure! ✨

Rated 5 out of 5 stars

excellent

Really speedy and a great range of choices

6 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Danielle,

Thank you for your review! We hope your gift recipient enjoys their day at the Red Tokyo Tower Amusement Park. We look forward to helping you gift many more amazing experience gifts in the future!

Rated 4 out of 5 stars

Nice, but clearer website would help

I wasn't sure how to use it at first as the voucher from my son gave a specific experience. When I logged in I think I may have accidentally banked the voucher which gave me less than the cost of the experience available. I could still then buy it but had to put extra money towards it. I think it would be better to have clear warnings about not banking the money and going straight to booking an experience at the start. Also, I almost bought new vouchers instead of buying an experience too as this is the prominent part of when you search for experiences. I think the website could be improved to clearly separate redeeming a voucher, banking a voucher to use later and buying a voucher. It would then be more user friendly. Good idea otherwise with lots of choices.

1 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Jackie,

Thank you so much for your review and for sharing your experience with us! We truly appreciate your thoughtful feedback, as it helps us make the booking and gifting process clearer and more user-friendly for everyone.

When redeeming a voucher, the value is securely stored in your Gifting Owl account and remains valid at the original purchase price. On each experience page, you’ll see two options: Book this experience (with the booking calendar) or Buy as a gift voucher.

Please note that while your voucher value is fixed, the total cost of an experience may sometimes differ depending on the date selected, optional extras (such as upgraded tickets), seasonal variations, or price adjustments made by the tour provider. In these cases, additional payment may be required at checkout. As all prices are set directly by our tour providers and ticket partners, this is unfortunately outside of our control, though we do highlight this at the time of voucher purchase.

Again, we really appreciate your feedback as we continue to grow and make improvements to our website. We hope you have an amazing Gardens by the Bay experience - it truly is spectacular! 🌿🙂

Rated 5 out of 5 stars

Everything was great

Everything was great. Easy to use it and lots of choose for experiences.

1 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Aycan,

Thank you for your review! We’re so glad to hear you found many experiences to choose from, and we hope you found the perfect gift to give or enjoy yourself!

Rated 5 out of 5 stars

I had the pleasure of being assisted by…

I had the pleasure of being assisted by Jackie Babbage and the Gifting Owl team, and I honestly can’t thank them enough. Jackie went above and beyond to sort everything out with patience, professionalism, and genuine care. The support I received was outstanding and truly exceeded my expectations.

Honestly, 5 stars just aren’t enough – Jackie and the whole Gifting Owl team absolutely deserve more! 😊 They made the entire process smooth, stress-free, and such a positive experience.

Highly recommend Gifting Owl

1 October 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Sukhchain,

Thank you so much for taking the time to leave such a wonderful review! We’re happy to hear that Jackie and the Gifting Owl team were able to provide you with such a smooth and stress-free experience.

We truly appreciate your recommendation and 5-star support! We hope you have an amazing time on your Lady Musgrave Experience 😊

Rated 5 out of 5 stars

Absolutely seamless and amazing…

Absolutely seamless and amazing experience!

29 September 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Joshua,

Thank you for your review! We’re happy to hear that you found booking your experience seamless, and we hope you have an amazing Food Tour in Istanbul 😊

Rated 4 out of 5 stars

A cool idea on how to give gifts

A cool idea on how to give gifts, the website was easy to use and we are excited to do our activity in October!
One thing that was a bit strange is that although our friend gave us vouchers for a specific experience, we still had to pay more when we booked the experience (it was only 11€ but still a bit strange)

24 September 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Larissa,

Thank you for taking the time to leave a review! We’re glad to hear you found the booking process easy and that you’re looking forward to your experience in October!

Regarding the additional charge at the time of booking, all prices are set directly by the tour provider. Occasionally, they may update their rates or apply different prices depending on the day of the week or season. This can sometimes create a small difference between the original voucher value and the final booking price. While this is unfortunately outside of our control, the gift purchaser is made aware of this possibility when buying the voucher.

We appreciate your understanding and wish you an amazing time at your Ninja Samurai lesson in Tokyo! 😊

Rated 5 out of 5 stars

Ordered an on line voucher to which i…

Ordered an on line voucher to which i gave an incorrect address
Problem was immediately rectified
Great service. Thank you.

12 August 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Josephine,

Thank you for your review! We’re so glad our support team could quickly help update your gift recipient’s address. We hope they enjoy their experience gift!

Rated 5 out of 5 stars

50th Birthday

My family lives in Australia and my brother together with his family live in Ireland. He is 11 years younger than me and he is turning 50 this week. My family all put in for a present from Gifting Owl for a voucher for him to spend as he wishes. The process, delivery and payment were excellent and easy to get done

15 September 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Robyn,

Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that you and your family found the process of gifting your brother through Gifting Owl so easy. We hope he enjoys choosing the perfect experience to celebrate his 50th birthday! ✨

Rated 5 out of 5 stars

I like the company

I like the company. The website looks trustworthy and it was easy to use. The payment process was quite straightforward

14 September 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Alan,

Thank you for your review! We’re happy to hear you found Gifting Owl easy to use, and we look forward to helping you send many more experience gifts in the future! 🎁

Rated 5 out of 5 stars

Choosing Brisbane river cruise

Easy to do and no troble with the purchase
After my mistake customer service were first class in helping me sort out the problem

11 September 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Andrew,

Thank you for sharing your experience!

We’re so glad to hear that gifting the Brisbane River Cruise was easy and straightforward, and that our customer service team could quickly assist in resolving the mistake on your voucher.

We hope your gift recipient enjoys their cruise, and we look forward to helping you gift more experience gifts in the future!

Rated 5 out of 5 stars

Very user friendly!

Sent a gift to my best friend living on the other side of the globe and it was very easy!

11 September 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Ritika,

Thank you for your review! We hope your best friend enjoys their gifted Chao Phraya River Dinner Cruise! We hope to help you gift many more experience gifts in the future 😊

Rated 5 out of 5 stars

Incredibly flexible

Incredibly flexible, super wide choice of activities. Highly recommended

10 September 2025
Unprompted review
Gifting Owl logo

Reply from Gifting Owl

Hi Elisa,

Thank you for taking the time to leave a review! We’re so glad to hear that you enjoyed the flexibility of our vouchers and the wide range of experience gifts available. We hope your gift recipient loves their scuba diving experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look