Giftbox Boutique Reviews 

14,289
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,971 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally beautiful packaging, the diverse and delicious product selection, and the wonderfully smooth online ordering process. Many people note that great care is put into every custom gift box, making it exceptionally simple to send memorable presents for various special occasions. Reviewers often point out that the shipping service is reliable and fast, even when sending items across different regions. However, some people mentioned issues with delivery timing, noting that parcels occasionally arrived a few days later than expected or missed specific requested dates.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly, look modern, and feature... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt and timely arrivals that make... See more

Order

People report positive experiences with order, highlighting the website as very easy to navigate and simple... See more

Service

Customers consistently note positive experiences with service, frequently praising prompt delivery and... See more

Quality

Reviewers express strong satisfaction regarding quality, frequently praising the beautiful modern... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Snack Attack along with the Chocolate Bundle add-on for my mum's birthday and I couldn't be happier with the service. The gift arrived right on time, which made coordinating her special... See more

Company replied

Rated 5 out of 5 stars

Giftbox Boutique put together an amazing gluten free giftbox which was well received. It brought so much joy… even the packaging around the beautifully packaged gift box was delightful to the receiver... See more

Company replied

Rated 5 out of 5 stars

Giftbox Boutique's website was easy to use and provided some nice swap-outs/upgrades for the wine, along with other packaging choices. The Giftbox was delivered promptly and the recipient loved it. We... See more

Company replied

Rated 5 out of 5 stars

The online ordering is easy to use. You can add a message, pick a card, ribbon, box and if you wish to add a beverage that option is there as well. I have used Giftbox Boutique a few times and the fee... See more

Company replied


Company details

  1. #1 of 2 best companies in Corporate Gift Supplier
  2. #1 of 3 best companies in Candy Store
  3. #1 of 3 best companies in Confectionery
  4. #1 of 3 best companies in Food Products Supplier
  5. #1 of 3 best companies in Gift Basket Store
  6. #1 of 1 best companies in Wine Store

Written by the company

Giftbox Boutique offer a range of gift baskets & hampers, sure to make a real impression. Our award-winning gifts are stunningly presented and delivered to their door!

Giftbox Boutique

Written by the company

Happiness Delivered
Giftbox Boutique offers modern gift baskets for all occasions. Thoughtful, affordable gifts we call everyday luxury. From our stylish packaging, to the unforgettable goodies within - we take care of every detail so you don't have to.

Great Service and Speedy Delivery!

Packed in a matte black gift box with a beautiful ribbon.

A memorable gift should start from the outside, setting the scene for all the goodness within! From the packaging and presentation, to the products inside, we believe a gift should evoke a happy-dance from your recipient.

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(14,289)

1,971 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order, friend very happy.

5 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so glad you found it easy to order and that your friend was happy with their gift. It’s always lovely to know the gift was well received.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Easy to order and great selection of…

Easy to order and great selection of products.

2 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you found it easy to order and enjoyed the selection of products. We love giving our customers plenty of options to choose from when putting together the perfect gift.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

We’ve used Giftbox Boutique numerous…

We’ve used Giftbox Boutique numerous times for different occasions. We’ve also been recipients of these gift boxes. Absolutely love them and so have the people we’ve sent them to. Highly recommended!

20 June 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review and for coming back to us time and time again. It’s extra special to hear that you’ve not only sent our gift boxes to others but have received them yourself too!

We’re so glad you’ve loved them and that the people you’ve sent them to have enjoyed them just as much. Thank you for recommending Giftbox Boutique and for your continued support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

very helpful team

very good website, easy to navigate, I got an email confirming my order and a thankyou email from the team that I contacted to make sure the parcel arrived before my son's birthday and they have added a message on it not to be opened till your birthday!
That date has not yet happened so I trust it will all go to plan, otherwise I will add to my review :)

27 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you found our website easy to navigate and appreciated the order updates and communication from our team.

We’re also happy we could add the birthday message to make sure your son knows not to open his gift until the big day! We hope everything goes perfectly and that he loves his gift when the time comes.

Thank you for choosing Giftbox Boutique, and we hope you have a wonderful birthday celebration with your son.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

The recipient was thrilled with the…

The recipient was thrilled with the gift box and that was my goal so thank you.

29 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so pleased to hear the recipient was thrilled with their gift box. That’s exactly what we hope for when helping you send something special, so it’s wonderful to know we helped you achieve your goal.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Excellent!

I loved how my partner enjoyed each and every thing in the box! I wish I had ordered more things. Happy to know I can count on you for quality gift boxes!

16 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so happy to hear your partner enjoyed everything in the box! It sounds like we might need to make the boxes a little bigger next time if you were wishing you’d ordered more!

It’s lovely to know you feel you can count on us for quality gifts. We’d be more than happy to help with the next one.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

I wasn’t sure if I put the right…

I wasn’t sure if I put the right address in for the recipient so I emailed you to put the order on hold until I confirmed it. I had a very quick response from you which was reassuring 😊

28 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re glad we could get back to you so quickly and help put your mind at ease while you checked the address. We know how important it is to make sure all the details are right when sending a gift, so we’re always happy to help.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you were happy with the quality of the gifts and that everything arrived so quickly. It’s always great to know you had a smooth experience with us.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 3 out of 5 stars

It was nice.

It was nice.

28 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi Chris

Thanks for your review, we appreciate it. I couldn't help but notice you gave us 3 stars out of 5 for this, so wanted to check everything went well with it.
Happy to chat anytime if you do have any feedback or questions.

Thanks,
Zac.

Rated 4 out of 5 stars

Perfect gift

What a great service. The selection was wide and the pricing was reasonable.

4 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you enjoyed the range of gifts and found the pricing reasonable too. It’s great to hear you were happy with the service.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Purchased gift box for my dad

Purchased gift box for my dad, for father's day, he said "he was overwhelmed, by the whole gift" 🎁
⭐️⭐️⭐️⭐️⭐️

28 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so happy to hear your dad was so impressed with his Father’s Day gift and that the whole gift really made an impact. That’s exactly what we love to hear!

Thank you for choosing Giftbox Boutique to help make his Father’s Day special. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Excellent quality giftbox and fast…

Excellent quality giftbox and fast deliver

4 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you were happy with the gift box and that it arrived so quickly. It’s great to know everything went smoothly and you were happy with your order.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

fast service

fast service. client was happy with the giftbox.
I have received one of your boxes before and was very impressed. I would use your service again.

28 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad your client was happy with the gift box, and it’s extra nice to hear you’ve received one of our boxes yourself and were impressed with it.

We really appreciate you choosing Giftbox Boutique and would love to help you again in the future.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

High quality giftboxes to suit all budgets

Great website which is easy to use and there's so much choice of fabulous giftboxes. I like that their range has options for all budgets without compromising on the quality of the product. I ordered the box for a friend who has been having a rough time with family illness and wanted to let her know we were thinking of her. The box was delivered in a timely manner and she loved it. I would happily use Giftbox Boutique again.

3 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re really glad you found our website easy to use and enjoyed the range of gift boxes available. It’s especially lovely to hear that you were able to find something within your budget without compromising on quality.

We’re so pleased the gift arrived in good time and that your friend loved it. It means a lot to know we could help you send a little something to let her know you were thinking of her during a difficult time.

Thank you for choosing Giftbox Boutique. We’d love to help you again in the future.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Amazing Products and Communication

Living in Perth, Australia I wanted to send my mum a gift for her 70th in New Zealand and Gift Box Boutique were amazing with their communication, products and delivery ❤️

3 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so pleased we could help you send something special to your mum all the way from Perth for her 70th birthday. It’s wonderful to hear you were happy with the communication, products and delivery, and that we could make sending a gift from Australia to New Zealand a little easier.
We hope your mum had a wonderful 70th birthday and truly enjoyed her gift.

Kind regards,
Georgia-Ellen

Rated 4 out of 5 stars

the ease of this and the variety of…

the ease of this and the variety of options and ability to add extras

3 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re really glad you found everything easy and enjoyed having such a great variety of options to choose from. We love that you can also add extras to make each gift a little more personal.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 4 out of 5 stars

Giftbox for a friend

Ordered a giftbox for a friend and it was a well received surprise.
Will definitely use Giftbox again and recommend to others, especially when sending to another town.

3 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so glad your friend enjoyed the gift box and that it made for a lovely surprise. It means a lot to hear you’ll be using Giftbox Boutique again and recommending us to others.

We love making it easy to send a thoughtful gift, even when it’s going to someone in another town. Thank you for choosing us.

Kind regards,
Georgia-Ellen

Rated 5 out of 5 stars

Great service

Great service. Delivered quickly. Thank you for making my daughter happy on her birthday

2 September 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re so pleased to hear your gift arrived quickly and, most importantly, that it helped make your daughter’s birthday a little more special. It’s lovely to know she was happy with her gift.

Thank you for choosing Giftbox Boutique. We really appreciate your support.

Kind regards,
Georgia-Ellen

Rated 4 out of 5 stars

The gift hamper was easy to order

The gift hamper was easy to order, and I hope the recipient enjoyed it. However, the delivery alerts and scheduling need improvement. I specifically selected September 4 as the delivery date for Father's Day, but the package arrived about a week earlier than requested. This affected the surprise and timing of the gift.
Since I did not personally see the delivered package, I cannot comment on the quality or presentation of the hamper itself. However, I would recommend improving delivery-date accuracy and customer notifications so that gifts arrive on the selected date.
Overall: Good ordering experience, but delivery scheduling and alerts need better reliability.

26 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi Yashwant

Thanks so much for taking the time to write us a review. We'll take responsibility for this and apologise. 100% our fault, we dispatched your gift early and missed the preferred delivery date on the order. Usually we dispatch a few days out to have the gift arrive on or just before the preferred delivery date and on this occasion we dropped the ball.
I am very sorry that this arrived early. I'm sure it was still well received.
Thanks again for your review.
Zac.

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