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Rated 1 out of 5 stars

Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell int... See more

Rated 1 out of 5 stars

1- the ghost mv1 has a cool look. However, the finish can scratch very easily as compared to Storz and Bickel's Mighty or Crafty. 2- the fast charger was not included. no one should have to... See more

Rated 1 out of 5 stars

I GOT SCAMMED. DO NOT BUY OFF THEIR WEBSITE! I paid for discreet shipping only to have the random shipping service they chose to hold it hostage in Denver unless I pay $340 to receive it. contact JAME... See more

Rated 2 out of 5 stars

After a few weeks and a learning curve the size of Mt Everest I can say one thing....no. Sorry it's big heavy everything smoked through it either taste like lighter fluid or hay seriously. When u want... See more

Company replied

Company details

  1. Electronics Store

Information provided by various external sources

GHOST Vapes brings you a revolution in portable vaporizers. The MV1 is the first true-convection heating vape that you can take anywhere.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

401 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Bought on Black Friday

Bought on Black Friday, used a few times but it’s the least efficient vape I’ve ever used. It will only heat a small spot in the middle of it’s crucible. Needs constant stirring.

18 December 2019
Unprompted review
GHOST Vapes logo

Reply from GHOST Vapes

Hello Nicholas,

We are sorry to hear about the concerns that you have with the MV1. Our records indicate that you have contacted our Customer Service Department and we have been more than happy to assist you. We will reach out to you via our ticketing system and I am sure we will be able to assist you. We look forward to speaking with you!

Sincerely,

The GHOST Team

Rated 5 out of 5 stars

Great Ghost

I can't say enough about how Great Ghost is and the company is to deal with. After 51 years of looking for the Holy Grail I think I might have found it with Ghost!

18 December 2019
Unprompted review
Rated 4 out of 5 stars

What keeps this website from being a 5

What keeps this website from being a 5 star are the broken links. Why can I not go to the fast charger page? Why is the customer service contact page down? What's the deal with the perpetually out of stock vaping herbs? Wasn't there another choice of MV1 color last month that seemingly dissapeared? Great product, great website, but the broken links and lack of informative updates hold it back.

18 December 2019
Unprompted review
Rated 4 out of 5 stars

Store Needs Better Handling of Out of Stock Items

Generally things went well at ghostvapes.com. The only problems was that I tried to order on the Tuesday before Black Friday and the site wouldn't let me place an order due to the fact that it wanted to put a free crucible dispenser in my cart and the site wouldn't allow it. The net effect was an Infinite Loop. I shrugged because I wanted to ensure I was going to get the free dispenser. I went back the next morning and the Loop problem was gone and there was no indication that the dispenser was out of stock (even though it turned out it was out of stock). If it had been, I would have waited to order, but it accepted my order. Shortly after that Ghost revised the offer to include both the dispenser and a fast battery charger. So, I wish had been able to wait, since I could have gotten both if I had waited another day or two.

But that's water over the bridge, as Ghost has subsequently shipped the dispenser to me and I have sourced a charger elsewhere.

So, not really a deal-breaker, but it would have been nice if the site had been clearer about the out-of-stock status of the dispenser.

Other than that, no problems in shipping, receipt or use. I love the MV1 results. The crucibles are not my favorite thing ever, but they get the job done and I'm getting better at loading them without spills.

17 December 2019
Unprompted review
Rated 5 out of 5 stars

Dank

Dank dankest danke dankeroni dankacola

17 December 2019
Unprompted review
Rated 5 out of 5 stars

Cool clouds

Excellent product! By far the best portable vape on the market. I love the stealth design and solid feel of the MV1. Cool clouds upon cool clouds for days. This vape will change your life. Make the investment and it will pay you dividends for years.

17 December 2019
Unprompted review
Rated 2 out of 5 stars

My battery seems to have been DOA

My battery seems to have been DOA. :/
Battery wont charge. Got one good hit off of it thinking it was fully charged after charging it on the fast charger (thought it was charging) for 6+ hours. Tried cjarging the battery via usb but nah still same red light 8+ hours later.

15 December 2019
Unprompted review
GHOST Vapes logo

Reply from GHOST Vapes

Hello Edwin,

It definitely sounds like you are having some trouble with the battery. When using the USB charger plug when the battery is fully charged the red light will turn off. The initial charge (recommended before 1st use) will take 8-10 hours. During the charge, your battery should display a red LED. The LED will turn off when the battery is fully charged. Regarding the Fast Charger please remove the plug from the back of the Fast Charger, please leave the plug out for about a minute or so, then place the plug back into the Fast Charger, and see if this helps. A full charge takes 2-2.5 hours. During the charge, the Fast Charger will display a red LED. When the battery is fully charged, the LED will turn green.

We see that you also send us a ticket, unfortunately, our Customer Service Department is closed over the weekend, which is why you have not received a response regarding your unit. We will address your concerns today as well via the ticket.

Sincerely,

The GHOST Team

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