Absolutely horrendous Will hold your money and then verification can’t be done within the app or website Been over 2 weeks now customer support are brutal, palm you off to separate departments... See more
Company replied
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Review summary
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Reviews shaping this summary
Mislead and stole money from me. Opted in to the bet £5 get £30 in free bets as it was active in my account's promotion tab, upon not receiving it I contacted their live chat and was told I wasn't eli... See more
Company replied
Company details
Written by the company
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Contact info
1 Commodity Quay, E1W 1AZ, London, United Kingdom
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
Poor
278 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing seb👏👏👏👏👏
21 November 2024
Unprompted review
Reply from SBK
Hi Jonathan,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agents. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Would recommend
Only ever read bad reviews about SBK, so was a bit weary to use it, but I’ve had no issues with it. Very easy to use, love the layout and the way it looks - easily the nicest out of any betting sites I’ve used. Only problem I had was occasionally either on the app or using the desktop version, I was unable to watch the streams live as I had to deposit apparently, which made no sense as I had put money on the race already. Apart from that, was all good. Most I withdrew was £100 and I must have withdrew about £400 and it took 6-7 hours every time. Some sites are instant withdrawal, some aren’t, so can’t complain. Would recommend
This is only after 2 weeks use, so no idea if I will end up getting restricted in the future to 10p stakes like a lot of these betting sites do.
13 November 2024
Unprompted review
Reply from SBK
Hi Luke,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Regarding your Live stream issue, I ask you to please contact us via Live chat or email us on support@getsbk.com with a screenshot so we can assist you better.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Good customer service and effiecient.
Good customer service and effiecient.
13 November 2024
Unprompted review
Reply from SBK
Hi Mark,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agents. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
TAKES YOUR MONEY THEN SUSPENDS YOUR ACCOUNT 🤬🤬🤬
Let me sign up, took my £20 deposit and then instantly closed my account keeping my money, not responding to emails
11 November 2024
Unprompted review
Reply from SBK
Hi Kelly,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We do our best to tackle all emails as soon as possible, however during busy periods, it may take a bit longer to reach your email. If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
AVOID AVOID AVOID AVOID AVOID AVOID…
I WANT MY MONEY BACK Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID Thieves👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎Thieves🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves I WANT MY MONEY BACK I WANT MY MONEY BACK I WANT MY MONEY BACK I WANT MY MONEY BACK Kind regards
31 October 2024
Unprompted review
False advertising for free bets
I seen this company advertising online if you place one £10 bet higher than 2/1 I would recieve £40 in free bets.
I therefore deposited £100 and have placed numerous bets but still no free bet.
I messaged there helpline and i have just been told this from an agent..
" our system has determined that your not eligible for the bonus. I'm afraid we reserve the right too exclude individual customers from receiving bonus,s"
I would like too be told why I'm different from anyone else and also this is false advertising.
I will be lodging a complaint too IBAS if I don't recieve these free bets.
From a very annoyed and angry customer.
6 November 2024
Unprompted review
Reply from SBK
Hi Kieran,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Great customer service best I’ve had…
Great customer service best I’ve had and app generally good would recommend
3 November 2024
Unprompted review
Reply from SBK
Hi Consumer,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Great site best I've used no hassle and…
Great site best I've used no hassle and customer service great also 👍
3 November 2024
Unprompted review
Reply from SBK
Hi Ben, Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Live chat was very helpful and resolved…
Live chat was very helpful and resolved my issue quickly.
29 October 2024
Unprompted review
Reply from SBK
Hi Katie, Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Received excellent customer service…
Received excellent customer service from Oliver. Had a problem with a free bet not being credited back to my account and he sorted it straight away within 30 seconds.
The app interface itself is easy to use, great odds and selection of markets.
A great new customer offer too
21 October 2024
Unprompted review
Reply from SBK
Hi Dean,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
People AVOID AVOID AVOID
People AVOID AVOID AVOID ! Poor with withdrawals and PROMOS ! they will give you free bets but then take them away as your not “Eligible” and looking at the previous reviews this is the worst gambling site on the planet ! RED FLAG 🚩 🚩 DONT TOUCH WITH A BARGE POLE !
19 October 2024
Unprompted review
Reply from SBK
Hi Ashley,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Great response time to my query Alice…
Great response time to my query Alice explained clearly what I needed to do to resolve my issue
19 October 2024
Unprompted review
Reply from SBK
Hi Silkyskills,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Great Site
Their live chat is amazing, the website is simple and easy to use
11 October 2024
Unprompted review
Reply from SBK
Hi KiisuQ,
Thank you for your review.
We are glad to hear you are enjoying your time with us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Reply from SBK
Hi Parker,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Not fit for purpose
Not fit for purpose. The app simply does not work. Astounding that SBK can respond to people, saying "Sorry you had issues" as if this is some temporary problem. It's not, it's a permanent inability to function properly.
28 September 2024
Unprompted review
Reply from SBK
Hi easynow,
Thank you for your review.
We are very sorry to hear you are facing issues with the SBK application. Please also be aware, we have an SBK Webpage which may help limit your issues you faced.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Thieving bookmaker
I Signed up for their stake £10 get £40 free bets offer to be told after my £10 bet had settled that my account isn’t eligible for promotions. Don’t trust their offers, and don’t bother signing up for their promotions.
When I spoke to the team I was apologised to but still wasn’t given what I am owed!
17 September 2024
Unprompted review
Reply from SBK
Hi Lucas,
Thank you for your review.
We are very sorry to hear this to which we urge you to reach back out for us to be able to look into that for you.
Please do not hesitate to reach out to us via live chat or email on support@getsbk so we can look into your bonus for you.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Good at dealing with issues rapidly.
Good at dealing with issues rapidly.
17 September 2024
Unprompted review
Reply from SBK
Hi AJ,
Thank you very much for your review.
We are glad to hear you are enjoying your time with us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Great app really enjoyed.
9 September 2024
Unprompted review
This betting website is very bad….
This betting website is very bad….
I won few hundred euros and couldnt pay out the money… they were reversed every single time… ask customer service what us going on they told my bank problem…finally I lost all of this money and did self exclusion…
Also they are putting limits on Your bets… if tbey see You won something they will restrict You stakes
Avoid at all cost this bookies
1 September 2024
Unprompted review
Quick and positive response
Seb sorted my query very quickly and I got the outcome I was expecting
26 August 2024
Unprompted review
Reply from SBK
Hi David,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
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