Absolutely horrendous Will hold your money and then verification can’t be done within the app or website Been over 2 weeks now customer support are brutal, palm you off to separate departments... See more
Company replied
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Review summary
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Mislead and stole money from me. Opted in to the bet £5 get £30 in free bets as it was active in my account's promotion tab, upon not receiving it I contacted their live chat and was told I wasn't eli... See more
Company replied
Company details
Written by the company
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Contact info
1 Commodity Quay, E1W 1AZ, London, United Kingdom
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
Poor
278 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be careful with this company
Be careful with this company . They do really clever s**t to take money from you. Basically I had a bet on OVER/under cricket. I had over 169.5 at 5/4 . The march got stopped on the first innings due rain at 17 overs with 166 runs and 3 overs to go ( they would have finished with 190 or so) and they gave my bet a loss becouse they said the 80% of the match was finished. Yes I know… we all know … stay away from this betting side. They looked ok at first but.. they know how to take the money from you without you being able to do anything
20 August 2024
Unprompted review
Reply from SBK
Hi Sergio,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Same as others
Same as others. Completed sign up and then received an email before I had even clicked verify email to say that I had lost any free bets after their review.
I rarely bet and had only signed up after their advertising on open goal. I have accounts with skybet and bet365 and are both working exactly as expected. Have emailed them direct for a reasoning as to why.
SBK please do not respond to this with the response you have given on other posts. You of course reserve the right to make changes, just as I have the right to question the reason why.
15 August 2024
Unprompted review
Positive experience
Positive experience. Quick reply to query on chat. Site is easy navigated also
15 August 2024
Unprompted review
Reply from SBK
Hi Paul
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
AVOID AVOID AVOID
Avoid this betting company. Registered an account and tried putting on a bet using the yellow free bet option and it took from my balance instead. Tried chatting but got no joy. Apparently they can’t revert bets back. So they keep the money absolute shambles
14 August 2024
Unprompted review
Reply from SBK
Hi Barry,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Very easy to bet and price offered are…
Very easy to bet and price offered are higher than other betting platform
4 August 2024
Unprompted review
Reply from SBK
Hi Wing,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your betting experience and our prices.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Reply from SBK
Hi Brad,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comment.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Total SCAM
Total SCAM, they advertise the free bets and then tell you the system determined your not entitled to the bets with no real reason. I would totally avoid this company if you are thinking of signing up as its not as advertised. I would never of placed the £10 qualifying bet if i had been told i wouldnt receive the advertised offer, 100% avoid
4 August 2024
Unprompted review
Reply from SBK
Hi Karl,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
As per the terms and conditions which are available on our help centre:
'17. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
You may find this here: https://help.getsbk.com/hc/en-gb/articles/19070229907101-UK-Welcome-bonus-Bet-10-get-30-in-Free-Bets
17.8 Smarkets reserves the right, at its sole discretion, to exclude you from any promotions.
You may find this here: https://help.getsbk.com/hc/en-gb/articles/360030574872-SBK-Terms-and-Conditions'
I understand that this is not the outcome you were hoping for and apologise for the inconvenience caused.
Rest assured that standard betting is not affected and you can continue to use our services.
Feel free to get in touch via live chat or by email to support@getsbk.com in case we can help with anything else.
Wishing you a great rest of your day.
Kind regards,
Audrey
SBK Customer Experience Team
Everything going fine and had some…
Everything going fine and had some cracking ew bets at very generous odds..I placed bet on women’s golf , had 1st 2nd and 5th all ew I believe? No payment ? I keep inquiring? loser ..Baffled I kept trying and It was almost to the point of being told , how many times do we have to tell you ? I informed them to look again and same thing losing bet ..I informed them I watched the final round and the result could be found on sky or any golfing result site ..Still no it’s a losing bet ..I was insulted , ridiculed and mocked by staff .. I closed my account immediately after the bets were finally settled..I now been informed I wasn’t the only customer that had experienced this farce !
10 April 2024
Unprompted review
Reply from SBK
Hi JF,
Thank you for leaving an SBK app review.
We are very sorry to hear about your recent negative experience with us. All of our staff are trained to be friendly yet professional so I do apologise in case there was any misunderstanding.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Audrey
SBK Customer Experience Team
Had to split my bet of £470 over 7 bets…
Had to split my bet of £470 over 7 bets as it kept saying my stake was above the maximum. I’ve had this the odd time with others but this is by far the worst. No point in have good odds if it takes forever to get the bet on especially if it’s in-play
25 July 2024
Unprompted review
Reply from SBK
Thank you for leaving a Smarkets review.
We are very sorry to hear about your recent negative experience regarding splitting your bet.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Unfortunately at this time this element cannot be changed and as a suggestion to complete this closer to the event for a smoother input.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Great range of sports to bet on,as well…
Great range of sports to bet on,as well as in play betting.Lose a mark for mo live stream on Greyhounds and no loyalty bonus/free bets
24 July 2024
Unprompted review
Reply from SBK
Hi Dharo,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your betting experience as well as your suggestions.
We are looking to introduce a wider range of live streams in the future. We do also offer some promotions and free bets from time to time. If available, you would see these by going to 'Account' and then 'Promotions'.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Quickly Resolved Query
Alice was very knowledgeable and sorted my issue promptly.
20 July 2024
Unprompted review
Reply from SBK
Gav, Thank you for leaving a 5* SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your interaction with Alice 😊
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
SBK Customer Experience Team
Either a scam or just the worst betting site/app in the world
Weirdly took me to my bank account app to do a transfer rather than just depositing from my account? Wants a stupidly long password, then said my password was wrong even though auto saved to samsung, claiming IP address not verified, despite seconds earlier settint up on phone, then tried resetting password and you can't click into the box, this is either A SCAM SITE or THEE WORST betting website known to man, unbelievable
19 July 2024
Unprompted review
Reply from SBK
Laura, Thank you for leaving an SBK app review. We are very sorry to hear about your recent negative experience regarding the app. I can confirm we are a genuine site and it seems like you may need to reach out to (support@getsbk.com) for one of our team to look into this further and get a resolution.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
SBK Customer Experience Team
Without doubt the best betting app I have used .
I got recommended to the SBK site .
The app is well designed and easy to navigate. Great odds and fast payout .
Extremely pleased I switched to SBK.
18 July 2024
Unprompted review
Reply from SBK
Stewart,Thank you for leaving a 5* SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
SBK Customer Experience Team
Typical small fry bookmakers
Typical small fry bookmakers. Use any rule they can find not to pay your bet out. Save your time and join one of the more established bookmakers. Penny pinching rather than having any morals.
14 July 2024
Unprompted review
Reply from SBK
Peter, Thank you for leaving an SBK app review. We are very sorry to hear about your recent negative experience regarding the pay out of a bet. Unfortunately due to this relating to a specific account and our commitment to GDPR we would not be able to discuss this further over this platform.
Kindly reach out to us at support@getsbk.com and further detail and explanations can be completed.
Kind Regards
Michelle
SBK Customer Experience Team
Reply from SBK
Hi Craig,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experiences and also with regards to our customer support team.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Whoever is helping on chat is an…
Whoever is helping on chat is an absolute legend
10 July 2024
Unprompted review
Reply from SBK
Hi Banjo,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experiences and also with regards to our customer support team.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Prompt payment good odds
Prompt payment good odds, have enjoyed using the site only gripe would be no live coverage on greyhound betting?
Overall would recommend the site to anyone who was interested in placing a bet.
10 July 2024
Unprompted review
Reply from SBK
Hi Paul,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experiences and also with regards to your suggestion about live coverage on greyhound betting.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Great company and easy to do business…
Great company and easy to do business with!
3 July 2024
Unprompted review
Reply from SBK
Parmenion, Thank you for leaving a 5* SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
SBK Customer Experience Team
Helpful Agent Michelle
I want to thank your rep Michelle she was so helpful and patient with me
I felt I was listened to and I definitely felt supported
Thank you Michelle
19 June 2024
Unprompted review
Reply from SBK
Hi Gerladine,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experiences and also with regards to our customer service team.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Reply from SBK
Thank you for leaving a 5* SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experiences and also with regards to our customer service team.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
SBK Customer Experience Team
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