I have never had life insurance before but wanted to make sure that my son would have something to pay for my funeral and give him a small buffer when the time comes. Rhia talked me through all the op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rendel Meneses was an absolute superstar. He made the whole process very simple an easy to understand. He answered all the questions for me an the whole time he was a delight to talk to. Excellent c... See more
Company replied
I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was expl... See more
Company replied
I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldn’t be more grateful for his help. He took the time to clearly explain everything, an... See more
Company replied
Company details
Written by the company
GetProtected offers tailored life insurance designed to safeguard your family’s future. Providing financial security through flexible term cover, it ensures peace of mind when it matters most. Simple, trusted protection for life's uncertainties — your loved ones, always protected.
Contact info
United Kingdom
- getprotected.co.uk
4.8
Excellent
572 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The gentleman on the phone was very…
The gentleman on the phone was very helpful and explanatory
4 June 2026
Reply from GetProtected
Thank you for your review, Stacey. We're delighted to hear our adviser was helpful and took the time to explain everything clearly. Thank you for choosing Get Protected.
Molly was very helpful and really shed…
Molly was very helpful and really shed in-depth insight to the different products available for purchase.
She was extremely friendly and really made the experience a personal one making the whole process less tedious.
11 June 2026
Reply from GetProtected
Thank you for your review, Brian. We're pleased to hear Molly provided such detailed information and made the experience personal and enjoyable. We'll be sure to pass on your kind comments. Thank you for choosing Get Protected.
The conversation was clear and concise…
The conversation was clear and concise annd very informative with the end result being in me taking out the policy, thanks for a great experience
10 June 2026
Reply from GetProtected
Thank you for your review, Dawn. We're delighted to hear the conversation was clear, informative and helped you make an informed decision about your policy. Thank you for choosing Get Protected.
Reply from GetProtected
Thank you for your review, Wez. We're pleased to hear you had an excellent experience with our team. Thank you for choosing Get Protected.
Great insurance provider
Excellent customer service. Competitive pricing and hassle free set up. Would definitely recommend
9 June 2026
Reply from GetProtected
Thank you for your review, Dylan. We're delighted to hear you received excellent customer service and found the process hassle free with competitive pricing. Thank you for choosing Get Protected.
Rude and disrespectful customer service
“I recently received a voicemail from a customer advisor that was quite unprofessional. The language used was inappropriate for a customer service role(Swear word) and left me feeling concerned about the quality of support I can expect from this insurance company.
I believe it’s crucial for customer service representatives to communicate professionally, as it directly impacts customer trust. I recommend that the company invest in additional training for staff to enhance their communication skills and improve the overall customer experience.”
The use of two different names SMART COVER and GET PROTECTED is a red flag and also raises concerns.
Mark and avoid.
28 May 2026
Unprompted review
Reply from GetProtected
Thank you for taking the time to share your feedback. We are sorry to read about your experience and take concerns regarding professionalism and customer communication very seriously.
At present, we have been unable to locate your details on our system based on the information available. We have asked Trustpilot to provide further details to help us identify your case, as we would welcome the opportunity to review this matter fully and understand what may have occurred. The experience you describe is not in line with the standards we aim to uphold.
In relation to your comment about different brand names, Smarter Cover operates as an independent protection broker and may use different trading styles in certain contexts. We appreciate that clarity is important and take this feedback on board.
We would encourage you to contact us directly so we can investigate and address your concerns appropriately. Please feel free to email m.cullen@smartercover.co.uk with any additional details.
Thank you again for bringing this to our attention.
Very freindly and proffesional
5 June 2026
Unprompted review
Reply from GetProtected
Thank you for your review. We're pleased to hear you found our team friendly and professional throughout the process. Thank you for choosing Get Protected.
Cher deals with me very professionally…
Cher deals with me very professionally and know the products so well and very passionate about her job it make it so easy for me to understood the product and what is all about and benefits once again thank u Cher
5 June 2026
Reply from GetProtected
Thank you for your review, Easther. We're delighted to hear you received such positive service from our team. Thank you for choosing GetProtected.
I had a great experience with Leon…
I had a great experience with Leon Clarke who was very courteous and kind as he took me through the process of getting insured. He calmly explained the need for all the questions asked which helped me make informed decision.
4 June 2026
Reply from GetProtected
Thank you for your review, Morufat. We're pleased to hear you had a great experience arranging your cover. Thank you for choosing GetProtected.
Sher was really good at explaining…
Sher was really good at explaining things and she answered all questions I had so clearly that it made the experience so easy!! Lovely staff as well!
4 June 2026
Reply from GetProtected
Thank you for your review, Nthomeng. We're delighted to hear Sher provided such helpful service and made the process a positive experience. Thank you for choosing GetProtected.
Outstanding customer service
Outstanding customer service! It is so rare to find a business that truly prioritizes its customers these days. The team went above and beyond to make sure I had everything I needed, answering all my questions with genuine patience and a smile. They didn't just sell me a product/service; they created a fantastic experience. I’ll definitely be a returning customer!"
3 June 2026
Reply from GetProtected
Thank you for your review, Alan. We're pleased to hear you received outstanding service from our team. Thank you for choosing GetProtected.
Helpful and easy
This was easy and very straight forward, Keah was very helpful and made it easy for me to do.
21 May 2026
Reply from GetProtected
Thank you for your review, Mandy. We're delighted to hear you had such a positive experience with us. Thank you for choosing GetProtected.
Fantastic customer service by Reon
Fantastic customer service by Reon. He was very professional throughout the call. Job Welldone you are a star.
22 May 2026
Reply from GetProtected
Thank you for your review. We're pleased to hear you received fantastic service and support throughout the process. Thank you for choosing GetProtected.
Mr Leon Clarke was soo polite and very…
Mr Leon Clarke was soo polite and very understanding plus he explained everything very very well xx hope everyone have the same treatment as me cos it was more than professional I felt like I knew him long time talking about my life and I felt for my first time that someone was actually listening to me amazing man more employees like that we need xxxxx
28 May 2026
Reply from GetProtected
Thank you for your review, Daniela. We're delighted to hear Leon provided excellent service and made everything easy to understand. Thank you for choosing GetProtected.
Reply from GetProtected
Thank you for your review, Mereani. We're pleased to hear the process was easy and straightforward for you. Thank you for choosing GetProtected.
Reply from GetProtected
Thank you for your review, Bakani. We're delighted to hear Connor provided such helpful service. Thank you for choosing GetProtected.
Life insurance
Great man i spoke about life insurance friendly funny and informative. Got me the best deal
27 May 2026
Reply from GetProtected
Thank you for your review, Sara. We're pleased to hear you had a great experience with our team. Thank you for choosing GetProtected.
Excellent service from Cher at Get…
Excellent service from Cher at Get Protective Life Insurance. She handled my life insurance quickly and professionally over the phone. Highly appreciated!
24 May 2026
Reply from GetProtected
Thank you for your review, Claire. We're delighted to hear you received excellent service. Thank you for choosing GetProtected.
Reply from GetProtected
Thank you for your review, Priestley. We're pleased to hear you had a positive experience with our customer service team. Thank you for choosing GetProtected.
Excellent service
27 April 2026
Reply from GetProtected
Thank you for your review, Lisa. We're delighted to hear you received excellent service from our team. Thank you for choosing GetProtected.
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