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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment system, frequently encountering unexpected charges or being required to pay for basic interactions like chatting, even after purchasing a subscription. Customers found the website and app to be problematic, often describing them as misleading due to the presence of artificial intelligence and profiles that did not appear genuine. Reviewers consistently reported that the app was full of bots and AI-generated responses, making it difficult to connect with real people. They also felt that the subscription model and additional in-app purchases for "gems" were designed to continuously extract money without providing genuine value or privacy.

What people talk about most

Payment

Consumers express strong dissatisfaction with the payment system. Many reviewers report having to pay for... See more

Website

Reviewers express strong dissatisfaction with the website, frequently labeling it as a scam and a money trap.... See more

Artificial intelligence

Reviewers highlight negative aspects of artificial intelligence, with many expressing dissatisfaction that... See more

Subscription

Clients share negative opinions on subscription. Many reviewers report hidden costs, stating that in addition... See more

Application

Customers consistently express strong dissatisfaction with the app, frequently labeling it a scam. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid !! It’s a scum ..how dare those chaps are still able to build pitch a buz proposition that after 30 minutes you realize is fake,money sucking,massively expensive and a big scum. Debatable... See more

Rated 1 out of 5 stars

I joined this a week ago and signed up for 3 month subscription when I tried to cancel no refund but won't say why! Trying to get money back through card provider but not hopefully. It is ridiculousl... See more

Rated 1 out of 5 stars

So unbelievably fake, bots everywhere, false marketing, I think in the one month of using this app, I have seen two "regular profiles" which I can only assume are the real people. Once is the most fak... See more

Rated 1 out of 5 stars

Horrible scam app! This app is full of bots and fake profiles — there are no real people. I paid for features, and when I realised it was all fake, I submitted a refund request and a data deletion... See more


Company details

  1. Dating Service
  2. Adult Dating Service

About Once

Written by the company


Once is not just another dating app. It’s a mindful experience designed to match you with like-minded singles around the world. This alternative approach to matchmaking avoids the ineffective swipes, rushed choices and bad matches often experienced in online dating.

Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.

Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.


Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.


Contact info

  • Unit 3 26/F Greenfield Tower, Concordia Plaza 1 Science Museum, RD, Tsim Sha Tsui East, Kowloon, 999077, Hong Kong, China

  • support@getonce.com
  • getonce.com

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This site uses lots of fake profiles…

This site uses lots of fake profiles and try to draw you into conversations with fake profiles just to make you purchase some so called jewels to be able to stay in the conversations
The messages from the fake profiles are preloaded and have no content
Many hidden cost while you are a paying member you have to spend more every time to be able to exchange messages with “someone” I think the site is a ripoff

22 September 2025
Unprompted review
Rated 1 out of 5 stars

After reading the reviews I have to…

After reading the reviews I have to agree this is a scam website Every single woman had the same message to me verbatim when I asked to meet offline let's go slow and see how it goes They want to be safe and eventually maybe meet in person.Definitely all about the money spent on gems and a basic membership which means you get to message one profile before you have to buy more "gems" it's a scam 😞

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid !

Avoid !! It’s a scum ..how dare those chaps are still able to build pitch a buz proposition that after 30 minutes you realize is fake,money sucking,massively expensive and a big scum. Debatable or fake profile,no profile verified,no possibility to verify.
It’s the 1st and most basic rule for the credibility of any app.
Then I’ve found otrageous and extremely offensive the forte of the scum-app” you get charged not for the number of message options etc but based on the time you spend chatting with a popular profile .
Abusing, offensive and must to censor
Avoid avoid

that By far one of the worst

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Embarrassing App!!!!!.

Embarrassing App!!!!!.
Newly windowed and an old fashioned dater at the ripe old age of 40.
A once confident guy, took a chance on romance.
Found Bots by accident. But wasn’t hard. Multiple “personalities” using same profile pictures. Ap clearly playing on weaknesses and naivety.
The app profiles messaging you privately as to ensure you spend money and sign up in order to respond. An absolute embarrassment and swizz.
Should be illegal. Disgusting experience and awful response even after I emailed the company privately. They know exactly what they are doing. Taking advantage of the vulnerable.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, you first registered as a premium member, then you need 5 gems to send a message to a « popular member » which are in reality fake accounts to make you run out of gems and buy more!

17 August 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. NONE of the women are real - all bots. All reply in seconds like they have nothing else going on in life - ZERO chance of meeting anyone - they are taking advantage of vulnerable men... don't waste your time or money on getonce.

12 August 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!!

SCAM ALERT!!

I start chatting with matches, and all of a sudden, I need to buy jewels or something to continue because she’s a 'popular member'.
Furthermore, all the popular members are there for “talking”. Every single one.
So the more they talk to me, the more I have to pay. No possibility of meeting because they’re there to talk.

I did find one lady who’s not “popular’ and who I wanted to connect with, and I get this message: Yourt Profile is being Moderated.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Nothing but Bots - avoid at all costs

This app is an absolute con job. Over 24 hours, I engaged with multiple “matches” and not a single one was a genuine person. Every conversation followed the same predictable, scripted patterns — vague answers, generic romantic lines, refusal to call or meet, and endless stalling to keep you chatting on the app.

It’s clear this platform is flooded with bots and scam accounts designed to keep you online (and paying) without delivering a single real connection. I tested responses, asked location-specific questions, and caught multiple profiles in outright lies — proving they weren’t real.

If you’re looking for genuine human interaction or real dating opportunities, save your time, money, and emotional energy. This app is nothing but smoke and mirrors, preying on people’s hopes for love.

Avoid at all costs.

9 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam website total ripoff

Scam website. This is a total ripoff. This app needs to be investigated and shut down. How can a website be allowed to pull this crap. I don't know what to do to try and get my money back. Paid for premium membership only to find out that you have gems to converse with other members. Gem packages run from $20 to $100 and each message cost 5 gems. Which go pretty fast because the members are fake chatbots. I'm reporting them to the BBB and the SEC and the FCC.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Horrible scam app!

Horrible scam app!
This app is full of bots and fake profiles — there are no real people. I paid for features, and when I realised it was all fake, I submitted a refund request and a data deletion request. They never refunded me, and although they replied saying my data would be deleted, they did nothing.
Since then, I keep getting spam from other dating sites using my photos and information, which I only uploaded to Once. This means they are sharing or selling user data to third parties without consent. Total GDPR violation.
Avoid this app at all costs. It’s a scam, and they do not respect your privacy or money.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

I've been a member for juabout one yearst about a…

I've been a member for just about a year. I'm on social security and money is really tight for me. I've bought yhe gems and have meet some nice girls on here but they are all frigging fakes one particular one I've even proposed to not that I'm a catch far from it al I here is I want to get to know you better let's keep talking her and it will work out. I tell her time is not on my side I'm 72 yrs ild I've joined match .com Eharmony those sites charge by the monthe much cheaper and efficient. I'll just let my time run out on this ripeoff

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Be Aware. Never Give it a try and be…

Give it a try and pay 40$ to be surprised that there is no one single right real profile. Non zero, shame on you shame on you layers scammers. please check what Google tell you about this site. Zero credibility and no real profile even the text to use your credit and buy more. You will reach nothing cheating with those scammy profile. Be aware.

20 June 2025
Unprompted review

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