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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment system, frequently encountering unexpected charges or being required to pay for basic interactions like chatting, even after purchasing a subscription. Customers found the website and app to be problematic, often describing them as misleading due to the presence of artificial intelligence and profiles that did not appear genuine. Reviewers consistently reported that the app was full of bots and AI-generated responses, making it difficult to connect with real people. They also felt that the subscription model and additional in-app purchases for "gems" were designed to continuously extract money without providing genuine value or privacy.

What people talk about most

Payment

Consumers express strong dissatisfaction with the payment system. Many reviewers report having to pay for... See more

Website

Reviewers express strong dissatisfaction with the website, frequently labeling it as a scam and a money trap.... See more

Artificial intelligence

Reviewers highlight negative aspects of artificial intelligence, with many expressing dissatisfaction that... See more

Subscription

Clients share negative opinions on subscription. Many reviewers report hidden costs, stating that in addition... See more

Application

Customers consistently express strong dissatisfaction with the app, frequently labeling it a scam. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid !! It’s a scum ..how dare those chaps are still able to build pitch a buz proposition that after 30 minutes you realize is fake,money sucking,massively expensive and a big scum. Debatable... See more

Rated 1 out of 5 stars

I joined this a week ago and signed up for 3 month subscription when I tried to cancel no refund but won't say why! Trying to get money back through card provider but not hopefully. It is ridiculousl... See more

Rated 1 out of 5 stars

So unbelievably fake, bots everywhere, false marketing, I think in the one month of using this app, I have seen two "regular profiles" which I can only assume are the real people. Once is the most fak... See more

Rated 1 out of 5 stars

Horrible scam app! This app is full of bots and fake profiles — there are no real people. I paid for features, and when I realised it was all fake, I submitted a refund request and a data deletion... See more


Company details

  1. Dating Service
  2. Adult Dating Service

About Once

Written by the company


Once is not just another dating app. It’s a mindful experience designed to match you with like-minded singles around the world. This alternative approach to matchmaking avoids the ineffective swipes, rushed choices and bad matches often experienced in online dating.

Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.

Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.


Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.


Contact info

  • Unit 3 26/F Greenfield Tower, Concordia Plaza 1 Science Museum, RD, Tsim Sha Tsui East, Kowloon, 999077, Hong Kong, China

  • support@getonce.com
  • getonce.com

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

In my honest opinion

In my honest opinion - do not go on Once. This is the most AI scam dating app I have ever been on. You message the women for many days or even weeks and they do not want to take the next step.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

The service is a scam 100%!!!!

The service is a scam 100%!!!!! It says that it is free service, again it said it was for free and when I clicked the button, it charged me $29.99, I emailed the company immediately with information. The company got back to me the next day stating that I should call Apple directly…

I was not aware of this as usually when I call Apple they tell me to call the vendor to process more quickly or efficiently.

I called today and the live agent walk me through some process that the vendor sent me links to on how to process a refund through Apple.

I have an email time and date stamp. I took action immediately, and I was told that I should’ve called Apple instead of calling the vendor or contacting the vendor in anyway, which has been totally opposite for what I’ve been used to it since we switched our family plan to Apple phones..

6 January 2026
Unprompted review
Rated 1 out of 5 stars

I wonder if l'm chatting with an Al or…

I wonder if l'm chatting with an Al or a real person cause none of the woman supposedly one the site ever want a real boyfriend 🤔 and constantly want to keep on chatting on the site. This shows that if any of these profile are really the woman lack the developed to handle a real boyfriend

28 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!!! -> Once is a scam

Once is a scam. The so-called girls on the platform are not real: they appear to be located in specific cities, yet they clearly know nothing about them, and all replies come from a poorly trained artificial intelligence.
The system is designed to push you into paying just to keep chatting with machines pretending to be real people.
Stay away: their only goal is to take your money without providing any genuine experience.
-------------------------------------------------
Once è uno scam. Le presunte ragazze sulla piattaforma non sono reali: risultano geolocalizzate in città di cui non conoscono assolutamente nulla e le conversazioni sono palesemente gestite da un’intelligenza artificiale mal addestrata.
Il sistema cerca solo di spingerti a pagare per continuare a chattare con delle semplici macchine che fingono di essere persone reali.
State alla larga: lo scopo è uno solo, sottrarvi denaro senza offrirvi alcuna esperienza autentica.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

There is no possibility to exchange personal contacts so you have use the app all the time

This is what women want you to do. Ladies from AFPassion.com and a few other trusted platforms that I have used never balk at exchanging contact information. But it's a big problem for women on Getonce. It's an excuse for them to go from hot to cold and to lose their interest in you out of the blue. I guess the reason for this is that you pay for every chat so they must be getting their share. It proves that their interest is entirely fake. They are not genuinely interested in real life meetings, whether it's a short-term or long-term relationship.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Fake profiles and bots probably

Another dating site probably not real people and a scam to make money out the vulnerable . You wonder why most of the dating sites are only in it to make money not to find someone real and genuine which is nothing new.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

All bots

All bots, supermodels living in remote depressed mining towns, AI answers to every question, payment requests to make more than 2 replies..

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time…I’ll break it…

Don’t waste your time…I’ll break it down for ya.. “you have a match” …say hello to break the ice…you can put a “.” as an ice breaker, you’ll be greeted with a “oh hello honey, how is your night going” . Then, then you have to accumulate gems to even respond. Gtfoh.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

It's all about separating users from their cash

People's photos and bios are fake, they seem to be perfectly tailored to meet your needs. I've been using SexyAFF.com
with varying degrees of success, but more often than not I was able to set up a date after a day of active participation. Regardless of how much time and money you spend on chatting on App.Getonce you're not going to meet anyone. All your efforts to exchange contact information or to set up a date will be blocked not even by the app iteself, but by the women you chat with. So it's quite easy to deduce that this app is nothing but scam.

19 October 2025
Unprompted review
Rated 4 out of 5 stars

I found my husband there!

Guys, I don't know what's happened to this app in recent years—people write about bots, fake profiles, and so on. But my friend and I used it in 2022 while living in Italy, and we both found husbands within a few weeks. Now we're both married and have children. The fact that the app only gives you a few contacts makes you more attentive to people; it doesn't give you the illusion of unlimited choice, which is exactly what leads to loneliness. I remember back then there was a compatibility test that my future husband and I filled out. And the app's algorithm sent us both a "charm," pretending we'd winked at each other. It turned out later it was a trick, but it worked )))) I wish everyone happiness!

9 October 2024
Unprompted review
Rated 1 out of 5 stars

This app is hilarious in its efforts to…

This app is hilarious in its efforts to make you engage with their bots. The bots are all popular members, who all bar none have Talking as their primary reason for being on the app, are attractive and spam you with opening messages like “how my favourite person doing?” Or “hey starlight” or “ my love hello” just all nothing a real person would send. I engaged with one of them and they couldn’t tell me what side of the river their suburb was (it was south) and nothing they said sounded like a real person. Man they must get so manny suckers with this.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

I joined this a week ago and signed up for 3 month subscription when I tried to cancel no refund but won't say why! Trying to get money back through card provider but not hopefully. It is ridiculously expensive to chat to apparent people, I suspect they probably bots. I have spent almost £80 in Gems and achieved nothing. Complete and total con. Stay away

5 October 2025
Unprompted review
Rated 1 out of 5 stars

I became a paid member but alas could…

I became a paid member but alas could only chat with1% of others none of whom were local. The other 99% you got introductory messaging then had to pay to keep messaging!! An expensive con in my opinion Keith Hall

12 September 2025
Unprompted review

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