Getnamenecklace Reviews 

26,185
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,469 reviews, reviewers had a great experience with this company. Customers are generally pleased with the products, often finding them to be of good quality and exactly as described, with many items making great presents. The delivery service is frequently highlighted as timely and careful, with good communication regarding order status. People also appreciate the reasonable pricing and the ease of the online shopping experience, especially for personalized gifts. However, some customers experienced slower than anticipated delivery times, particularly for personalized items, which occasionally caused them to miss important dates. There were also instances where the product quality or appearance did not meet expectations, with issues such as incorrect personalization, colors not matching website images, or items not being as durable or detailed as advertised. A few people also reported problems with orders, including missing items or discrepancies between what was ordered and what was received, leading to dissatisfaction with the final product.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising quick delivery times and... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and being pleased... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding products reasonably priced and offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 2 bracelets. 1 was a bit faulty and the company immediately offered a replacement. Delivery was a little slow but these items are being personalised, so understandable. Really good value... See more

Rated 4 out of 5 stars

I was a little surprised on receiving the personalised bookmarks. I thought they weren't that special, then when I held them up to the light, I realised they were like stained glass windows. Very nice... See more

Rated 4 out of 5 stars

The reading blanket is soft, comfortable and brightly coloured. A quality product but delivery was a little slower than anticipated.

Rated 4 out of 5 stars

Ordered customised open bracelet for a friend but was much too small. Quality pretty good. Colour gold is very fake looking. Bit disappointed.


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Gift Shop
  4. Jeweler
  5. Jewellery Manufacturer

Written by the company

Every item at Joymemento can be personalized. Create your own one-of-a-kind piece by choosing the metal, stones, and engravings—and receive it in just a few days. We’re making bold strides to revolutionize the jewelry industry by combining custom design preview technology, 3D printing, and laser engraving with traditional handcrafted artistry.

Getnamenecklace

Written by the company

Fast Shipping
99 Day Returns
Secure Shopping
Free Gift Box
Free Gift Box and greeting card
Top Quality

Easy Communication

Support email and livechat

If you have any questions or issues with our product or shipping, please contact us at support@getnamenecklace.com . We will reply to your email within 24 hours.

Contact info

3.9

Great

TrustScore 4 out of 5

26K reviews

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3.9

All reviews

(26,185)

4,371 reviews in the last 12 months

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Rated 1 out of 5 stars

⭐ 1 Star

⭐ 1 Star – Extremely Disappointed: Wrong Product, Late Delivery, Additional Costs, and Poor Customer Experience
I am extremely disappointed with my experience ordering from GetNameNecklace and feel compelled to warn other customers before they spend their money with this company.
I placed my order on 11 June as a Father's Day gift for my husband. I specifically ordered a military green unisex long-sleeve sweatshirt/hoodie in size XL and paid an additional amount of more than R500 for expedited shipping, which was advertised as arriving within approximately five business days.
Father's Day was on 21 June. Despite paying for expedited shipping, my order only arrived on 2 July, nearly three weeks after the order was placed and long after the occasion for which it was intended.
The problems did not end there.
I was assured that customs documentation would be handled by the company's team for FedEx. Instead, I had to prepare and submit customs documentation myself and was required to pay additional import and administration fees. This created unnecessary delays, inconvenience, and unexpected costs.
Most concerning of all, the item I received is completely different from the product I ordered.
What I ordered: • Military green unisex long-sleeve sweatshirt/hoodie • Size XL
What I received: • Bright green short-sleeve T-shirt • Size 2XL
The colour is completely different from the military green advertised. The style is completely different from the sweatshirt/hoodie shown on the website. The size is incorrect. In every possible respect, I received the wrong product.
I have photographs of both the item advertised and the item received, and the difference is undeniable.
I am also concerned by the company's representations regarding its location. The website prominently references a London address and UK company registration number, while other information on the website indicates that the business was founded and is based in Hong Kong. As a customer, I found this confusing and misleading when trying to understand who I was purchasing from.
Customers should not have to: • Pay extra for expedited shipping that is not honoured. • Wait weeks for delivery. • Complete customs processes themselves after being told this would be handled. • Pay additional import and administration fees. • Receive a completely different product from what was ordered.
This has been one of the most frustrating online shopping experiences I have ever had. I am requesting a full refund, including the expedited shipping costs and any additional charges incurred as a result of this order.
Unless this matter is resolved promptly, I will be escalating my complaint through the appropriate consumer protection channels and will continue sharing my experience on public review platforms so that other consumers can make informed purchasing decisions.
Order Date: 11 June Delivery Date: 2 July Company: GetNameNecklace Website: GetNameNecklace

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Very poor quality

Very poor quality, nothing the this photo. Poor Custormer service still trying to get a refund that they say has been sent to my back.
Sent emails asking for a invoice to prove refund no answer

24 June 2026
Rated 5 out of 5 stars

Named Necklaces

The necklaces I purchased are of the highest quality of design and skill to have both our initials with names carved on; spelt correctly, I may add, are superb.

29 June 2026
Rated 3 out of 5 stars

Quite hard to see the photo

Necklace in general looks nice, it isn’t very easy to see the photo through the little hole you have to really put it up to the light and really look hard but then you can’t see all the picture any way you have to move it around to see the other half of it. The gift box it came in is her cheap looking too. However the necklace looks really nice when it’s on

28 June 2026
Rated 1 out of 5 stars

Product not delivered , supplier was no help

I received Email from delivery company to say “may of been delivered “ . I emailed supplier to let them know it hasn’t been delivered. Supplier email back for me to follow up with delivery courier . Can’t get onto delivery cause it’s through foreign portal . I would expect the supplier to take action for the product has been paid for and not delivered

24 June 2026
Rated 3 out of 5 stars

Missing boxes!

When I ordered the clips, 6 of them for myself and 2 friends, I asked for 2 extra boxes for the friends, husband & wife. I received the 6 clips but only 1 box. I’m very disappointed. Who do I give the clips in the box too?
Would you please send me at least 1 other box so I can give equal to both my friends. Otherwise I’m very happy with the clips and would recommend them to others. Thank you. Denise Bell

28 June 2026
Rated 1 out of 5 stars

I ordered this product on the 3rd of…

I ordered this product on the 3rd of June. None stop emails back and forth with the company as it was a present for Father’s Day, constant assurance it was coming at some point, that’s all they could tell me. I’ve been checking the tracking information (i paid extra for) every single day. After almost a month I see it’s nearISH to me today so make sure I’m in ALL day! It now gets to the evening so I check how it’s doing and it’s being returned!!!! It says they couldn’t delivery it so they’ve returned it back to sender! No time slot or anything for it arriving but I made sure I’m here all day incase, yet still they say I wasnt in so are returning! All I have wanted during this entire time is my order, not even a refund! Now I still haven’t got the order and my the looks of it I never will! I don’t even know what’s happening after this as I can’t seem to actually talk to anyone to find out what’s going on! Distraught and upset is a complete understatement!

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Spoilt gift

The throw is lovely but the date of mum snd dad’s wedding anniversary is all squashed together as one word.Also I went on live chat it does not exist.Very disappointed this was a gift for my aged parents who have been married for 71years and it is spoilt.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Ordered from this company and chose the 6-9 day delivery option. Nearly a month later I am yet to receive my purchases, correspondence from the company has been shocking and all I'm getting is a string of excuses. Why as a company do you offer a service you can't fulfil is confusing to me ! After looking at some other reviews I can see this is happening a lot of people .

1 July 2026
Unprompted review

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