Getmyboat Reviews 438

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being amazing, helpful, and professional, making their interactions pleasant and enjoyable. The service provided is frequently described as excellent, with many people highlighting the ease and efficiency of their overall experience, often noting the great communication and smooth process. Reviewers particularly appreciate the user-friendly app and website, contributing to a positive user experience, and many express their intention to book again. However, some people mentioned issues with the booking process, citing last-minute cancellations, unexpected additional costs, or difficulties with location details being revealed too close to the reservation time. A few other people also felt that the filtering features on the platform could be enhanced and that messaging hosts was sometimes challenging without a specific inquiry.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, kindness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent communication and... See more

User experience

Consumers find the user experience to be largely positive, often describing the app and website as super easy... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers reporting positive... See more

Location

Customers had positive experiences with location, enjoying beautiful scenery and finding the pick-up times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy to use the app. We got the perfect boat for 7 of us to go offshore to scatter my mom’s ashes in the Gulf of America. Everyone enjoyed the experience that also included photo ops with a pod... See more

Rated 5 out of 5 stars

I booked my granddaughter birthday party yacht through Getmyboath. I have had really bad experiences with yacht. But Getmyboath helped me in professional way. They fully refunded amount. Thank... See more

Rated 5 out of 5 stars

The staff that Getmyboat has is truly amazing. I ran into an issue that I caused & when I called for help I always got an answer & whoever I spoke with was extremely kind. I was truly dreading trying... See more

Rated 5 out of 5 stars

Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful capta... See more


Company details

  1. Boat Rental Service

Written by the company

With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!

Boating Together, Everywhere

Written by the company

We're on a mission to share the joy of boating with the world, and to empower everyone to make new memories on the water. So we connect you with the world's best boat owners and captains, backed by an award-winning customer service team, for safe and stress-free boating. Want to host an on-the-water birthday party? A sunset sail for your proposal? A yacht for you and your bachelorettes? The possibilities are endless.

Award-Winning Customer Support

Available 24/7, All Around the World

Our Customer Experience team is available around the clock and always ready to assist with anything you might need. Reach out to us any time by email at support@getmyboat.com, or by phone at +1 (818) 927-2148.

Contact info

Make it a Boat Day

The world's biggest and best boat rental and yacht charter marketplace

4.4

Excellent

TrustScore 4.5 out of 5

438 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

We recommend a boat tour with Captain…

We recommend a boat tour with Captain Christian through the NC intercoastal waterways. He is very personable and knows where the sand bars and title pools are found. His boat can navigate the shallowest of waters, a great benefit when you’re going through the marshes.

18 August 2025
Rated 5 out of 5 stars

Great experience

Great experience! The app is easy to use and there were many options and price points available. Our captain was top notch, kept us in the loop and made sure we all had a great time. Highly recommend.

18 August 2025
Rated 5 out of 5 stars

Will be using again!

Had a great experience, easy app and the boat was perfect

11 August 2025
Getmyboat logo

Reply from Getmyboat

We appreciate you taking the time to share your experience with us, Charles! Come back and make it another boat day with us soon!

Rated 5 out of 5 stars

Loved GetMyBoat for my Bachelorette trip out in Chicago!

Used GetMyBoat for a day out in Lake Michigan in Chicago for my Bachelorette and had the best time! The boat owner and captain were super friendly and made the renting and our day on the water super fun I would definitely recommend them to anyone and would definitely go again

4 August 2025
Rated 5 out of 5 stars

Wonderful day on the lake

Wonderful day on the lake! Scott was amazing! Highly recommend renting from him. He communicates well, on time, friendly, and considerate. Will definitely be using his services again!

4 August 2025
Rated 5 out of 5 stars

Captain Morgan was Amazing!

Captain Morgan was amazing and allowed us to totally customize our charter to do all the things that we wanted to do! On top of that, he was just an awesome human being with a ton of knowledge to share.

4 August 2025
Rated 5 out of 5 stars

Amazing staff

The staff that Getmyboat has is truly amazing. I ran into an issue that I caused & when I called for help I always got an answer & whoever I spoke with was extremely kind. I was truly dreading trying to reach out for assistance regarding the matter but when I did I was left in awe of my experience. I wish I had names to thank people specifically but the team here is so amazing.

4 August 2025

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