Mindful Reviews 

469
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 431 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and care team for their helpfulness, professionalism, and compassionate approach, often going above and beyond to assist. The customer service is consistently highlighted as excellent, with many people appreciating the quick and responsive support in resolving issues. People find the overall service to be outstanding, noting the convenience and ease of using the platform for appointments and managing their care. However, some customers also noted significant delays and unresponsiveness regarding prescription refills, sometimes going days or weeks without medication. A few other people also felt that providers were unresponsive or offered a scripted experience, making it difficult to build consistent care.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as spectacular, amazing, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting their helpfulness and... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and appreciation for the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick responses to... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and convenience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mindful health has been a great resource while I have been in between health coverage. It is easy to use and I have appreciated speaking with the expert care team and my doctors. They also have quick... See more

Company replied

Rated 5 out of 5 stars

Agnes was spectacular. She went above and beyond and communicated with me every step of the way. She has been the best customer support I've received from Mindful thus far. 10/10 job by her.

Company replied

Rated 5 out of 5 stars

The platform is stable and user-friendly. Being able to join a session from a quiet corner of your home removes the stress of a commute and the "waiting room anxiety" that often comes with traditional... See more

Company replied

Rated 5 out of 5 stars

Easy to use platform that allows you to seek diagnosis and treatment for ADHD with just a few clicks or taps. I’m a private design consultant and I travel a lot for work, and my care team makes... See more

Company replied


Company details

Written by the company

Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

469 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(469)

418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great follow up and quick efficient…

Great follow up and quick efficient service . They will do whatever they can to help . Great customer service

11 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Good stuff 👍

9 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

This company is easy to work with

This company has gotten easier to work with over the years. They respond reasonably quickly to questions and requests. Recently I had a pharmacy that was out of my medication for weeks and Mindful really tried to help me find a solution.

1 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Nikki G did a great job

9 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Superb customer service!

I was contacted regularly. Lucy was super helpful!!! I didn't feel alone in trying to navigate a new pharmacy. I felt important and not like a burden. When I was unable to answer the phone call, I got a email regarding what the call was about. It was super helpful! My insurance was even carried over and the transition was super easy. I could not be more pleased with the customer service. Lucy and the team are very good in their roles. Thankyou!!

1 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

My provider is caring and attentive to…

My provider is caring and attentive to my needs and has sound recommendations when I bring concerns to her. Customer service is also responsive and always willing to help. I am very pleased with the care overall. 👍

8 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Amazing

Amazing! They called the pharmacy and fixed my order

8 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Great and efficient time to get my…

Great and efficient time to get my issue resolved! Lucy was awesome and stayed on top of it until my issue was resolved!

7 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Easy to use and great customer service.

7 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Great and quick support

Quickly resolved my issue and provided answers to the follow up questions I had about availability of providers in other states while travelling for extended period of time.

7 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Kim was very helpful in assisting me…

Kim was very helpful in assisting me with an early refill request before leaving for my trip.

7 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Hope was great

Hope was great

7 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Miss Agnes

Miss Agnes, was wonderful and very helpful when it came to resolving billing questions and scheduling appointments. My doctor assigned to me has been wonderful in helping with treatment for focus problems. Highly recommend.

7 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Micka was professional

Micka was professional, patient and kind. That’s just how great they Arne at Mindful help. I wish I got a heads up on me needing another appointment which my would have avoided a lot of back and forth but my issues are resolved and that’s all that matters. Thank you micka and team!

7 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Mary is excellent!

Mary was excellent, hasty and pointed. Great customer service!

6 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Patricia is Amazing

Most of the times I’ve run into an issue, whether that’s a portal/account problem or issues getting my prescription, I’ve usually worked with Patricia at Mindful Health.

She is absolutely amazing to work with! She always listens to my problem thoroughly and without interruptions and then always goes to bat for me and delivers on her word.

She is patient, kind and good at her job!

6 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Easy and affordable

Mindful makes it easy and affordable to receive professional mental health help.

6 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Good customer service

5 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Followed up multiple times on the…

Followed up multiple times on the status.

3 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Michael was very helpful

3 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

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