Getcustomneonsigns Reviews 

186
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

At first I was a little worried bc I couldn’t find a phone number to communicate with the company, but every email question I sent (and I sent A LOT of them) was answered super quickly (less than 24 h... See more

Rated 5 out of 5 stars

While we've always wanted an authentic glass-blown neon sign, we were happy to have found this producer making LED-substitute "neon-like" signs at a much more affordable price point. We were impressed... See more

Rated 5 out of 5 stars

Whoever is in charge of communication did a fantastic job and kept me updated every step of the way without having to inquire. They were very detail oriented and extremely prompt in getting the order... See more

Rated 5 out of 5 stars

Ordering from Thai incredible company literally saved my life! As a designer I need things done fast! Get custom signs did just that! From the personalized texts to make sure I got exactly what I want... See more

Company details

  1. Neon Sign Shop

Written by the company

Getcustomneonsigns.com is your trusted factory-direct website, dedicated to providing high-quality, competitively priced LED neon signs. Renowned for our efficient production and delivery speed, we can deliver products to you in as fast as 3-5 days. We understand the need for speedy delivery, and thus, we maintain high efficiency. Not only that, but we also offer reliable quality assurance and comprehensive after-sales service. Our products undergo strict quality control to ensure perfection upon arrival. We provide a two-year warranty and a professional after-sales team ready to support and assist you, ensuring worry-free purchasing. If you have any questions, please don't hesitate to contact support@getcustomneonsigns.com. Our goal aligns with yours - to provide you with the best value for Light-up neon signs to illuminate your space. We understand that customer choice and trust are the foundation of a lasting business, and customer satisfaction is our top priority. Therefore, your choice means our commitment to trust. Choosing us means choosing reliability and quality. We look forward to working with you to provide you with the highest quality LED neon sign products and services!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

186 reviews

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No recent history of asking for reviews

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4.7

All reviews

(186)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a great company to deal with!

This is a great company to deal with!! I was not really in the market for another sign, but the first one they created for me was such a wonderful experience, and wound up being such a work of art that I decided to do another.
Again, I just sent them a couple pics of what I had in mind and their artists sent me a beautiful rendering very quickly!! Their communication is excellent and they are very prompt. Also, the shipping was much faster than expected. I highly recommend! Exceeded my expectations!!

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much we absolutely love…

Thank you so much we absolutely love the neon sign, and so does everyone in the community! we have received many compliments and some people even say that it makes the whole town look better. We will definitely come back to shop with you in the future for more needs!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

The signs I ordered are brilliant!

The signs I ordered are brilliant! The team was very helpful and quickly responded to all my messages. The quality of the products is fantastic! I ordered two 30”x30” round signs with different designs. I will probably order another one sometime soon to complete the decorating!

1 April 2024
Unprompted review
Rated 1 out of 5 stars

BRIGHTNESS

The led are not that bright. I wanted something that was very bright to let customers see. Not worth 400 dollars

3 April 2024
Unprompted review
Getcustomneonsigns logo

Reply from Getcustomneonsigns

I'm sorry to hear that you've found the lights to be not very bright. Could you please check if you've touched the brightness adjustment button on the remote control? If so, setting the brightness to 100% should resolve the issue. Additionally, could you please provide me with your order number, email, or recipient's name? This way, I can contact you and guide you on how to adjust the brightness of the lights.

Rated 5 out of 5 stars

delivered quick and it is AMAZING!!

Our neon sign was delivered quick and it is AMAZING!! I've seen some others at weddings and I loved them but this one appears to be so well spaced and tall. I'm so excited. I got the remote and with outdoor safe because we will definitely use this forever :)

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Exactly what we needed

This product was exactly what we were looking for to stand out at our local trade show. We received so many positive comments on the sign. The customer service was outstanding and the delivery timeline was better than I could have hoped for. I will be referring others!

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service, fast turnaround, and overall would definitely order again. I cannot recommend them enough!

2 February 2024
Unprompted review
Rated 2 out of 5 stars

Broken product

I ordered a light of my grandson's name Rhett and it was only partially working. Send pictures to customer support via email and no response on fixing the problem. Order number GCN2-13331. He is only five years old and is very unhappy.

19 January 2024
Unprompted review
Getcustomneonsigns logo

Reply from Getcustomneonsigns

I apologize for any inconvenience caused. Our signs undergo testing and are photographed for record-keeping before shipment. I'm sorry that you received a non-functional sign, which may have been due to transport issues. Upon your contact, we promptly responded and arranged a replacement for you. Once again, I apologize for any inconvenience caused.

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