Getcustomneonsigns Reviews 

186
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

At first I was a little worried bc I couldn’t find a phone number to communicate with the company, but every email question I sent (and I sent A LOT of them) was answered super quickly (less than 24 h... See more

Rated 5 out of 5 stars

While we've always wanted an authentic glass-blown neon sign, we were happy to have found this producer making LED-substitute "neon-like" signs at a much more affordable price point. We were impressed... See more

Rated 5 out of 5 stars

Whoever is in charge of communication did a fantastic job and kept me updated every step of the way without having to inquire. They were very detail oriented and extremely prompt in getting the order... See more

Rated 5 out of 5 stars

Ordering from Thai incredible company literally saved my life! As a designer I need things done fast! Get custom signs did just that! From the personalized texts to make sure I got exactly what I want... See more

Company details

  1. Neon Sign Shop

Written by the company

Getcustomneonsigns.com is your trusted factory-direct website, dedicated to providing high-quality, competitively priced LED neon signs. Renowned for our efficient production and delivery speed, we can deliver products to you in as fast as 3-5 days. We understand the need for speedy delivery, and thus, we maintain high efficiency. Not only that, but we also offer reliable quality assurance and comprehensive after-sales service. Our products undergo strict quality control to ensure perfection upon arrival. We provide a two-year warranty and a professional after-sales team ready to support and assist you, ensuring worry-free purchasing. If you have any questions, please don't hesitate to contact support@getcustomneonsigns.com. Our goal aligns with yours - to provide you with the best value for Light-up neon signs to illuminate your space. We understand that customer choice and trust are the foundation of a lasting business, and customer satisfaction is our top priority. Therefore, your choice means our commitment to trust. Choosing us means choosing reliability and quality. We look forward to working with you to provide you with the highest quality LED neon sign products and services!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

186 reviews

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No recent history of asking for reviews

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4.7

All reviews

(186)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

cute sign just as ordered

cute sign just as ordered; good info re mounting; took about a month to get so not in time for CHRISTmas, but OK; did not realize was ordering from outside USA

9 January 2025
Unprompted review
Getcustomneonsigns logo

Reply from Getcustomneonsigns

Firstly, we apologize for any inconvenience caused. I see that you placed your order on the 14th and selected the standard shipping option with an estimated delivery time of 13-15 days. Normally, you would have received your order by the end of the month. However, we are truly sorry for the delay, as the major logistics platforms were overwhelmed due to the Christmas holiday rush, which caused a delay in the delivery of your order. If we have the chance to cooperate again, we will offer you a delivery speed of 3-5 working days for a better experience. Once again, thank you for your support, and we wish you wealth and health in the new year.
Best

Rated 5 out of 5 stars

Fast and efficient service

I made an urgently request for a neon sign designed for a hotel NY’s Eve party based on French Polynesia. They made it in 2 days and I received it 6 days after.

Fast, efficient service that listens to your needs!

22 December 2024
Unprompted review
Rated 5 out of 5 stars

The gift was for boss

The gift was for boss, which he loved. He has a man cave, so we figured something for it would be great. You made it easy to maneuver thru the options and your delivery was very prompt. Thank you

24 December 2024
Unprompted review
Rated 5 out of 5 stars

get custom neon signs comes through for…

get custom neon signs comes through for us every time! With a quick turn around time, this team is responsive and cares to help us keep our clients happy.
These signs are great quality, store well, and we re use often. I have bought 7 already. Thank you!

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Timely Delivery

We ordered a sign for the sweetheart table for our wedding and it turned out perfectly! We had one minor issue which was quickly resolved through customer service.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

If I could leave a zero-star review

If I could leave a zero-star review, I would. While the sign met my custom specs (applied my logo), it didn't work. There was something faulty with electronics (connections were visibly rusty and dirty). The company refused to offer a refund since it was a custom order. So, I have a $219 sign that was purchased for an event that is garbage.

6 December 2024
Unprompted review
Getcustomneonsigns logo

Reply from Getcustomneonsigns

Firstly, we sincerely apologize that our order did not meet your expectations. In your email, you mentioned that the sign was customized for an event. I’m not sure if it has already been used, but as this is a custom product, it’s important to note that if all customers were to return their items after using them, it would be unsustainable for us. We hope for your understanding in this matter.

Regarding your concerns about the sign not working or being dirty, I’ve requested pictures and videos from you, but I haven’t received any yet. When processing refunds, my supervisor requires me to submit evidence like photos or videos. I cannot issue a refund solely based on your statements without documentation, and I hope you can understand this process.

Additionally, all our sign backboards are covered with a protective film. Please remove the film and check if the issue persists.

Once again, I’ve reached out to you via email to request photos or videos so we can address this matter for you. Your cooperation would be greatly appreciated.

We deeply apologize for any inconvenience caused and thank you for your patience.

Rated 5 out of 5 stars

Great experience from order to arrival

Our experience with the neon sign project was outstanding. From the online ordering process to the excellent and responsive customer service, we give it five stars. We had a very tight timeline, but the team was able to accommodate our rush order and the custom artwork we provided. The product arrived in perfect condition, well-packaged, and exceeded our expectations. Once installed, it became the focal point of our event.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Great quality, budget-friendly neon sign substitute

While we've always wanted an authentic glass-blown neon sign, we were happy to have found this producer making LED-substitute "neon-like" signs at a much more affordable price point. We were impressed by the quick turnaround of the sign production, from art file to delivery. They worked with us to work around our specific requests when converting our logo into a light-up sign. The final result was a really nice addition to our new space. We'd recommend using them!

12 September 2024
Unprompted review
Rated 4 out of 5 stars

Logo Sign As Ordered - Workmanship Could Be Better

Our sign arrived as ordered and presented in the mock-up we approved. It was even earlier than we were told, even with free shipping. However, the workmanship left a bit to be desired. The clear acrylic panel the lights/logo were mounted on, arrived with scratches across it, as if it were an old piece of acrylic that was knocked around a bit before it was used. Or, perhaps the assembler did not take care. While the scratches are not seen when the sign is lit, it is seen when it is turned off. The edges of the acrylic panel also are rough, like it was sawed out, but the flashing never removed.

3 September 2024
Unprompted review
Getcustomneonsigns logo

Reply from Getcustomneonsigns

Thank you for your feedback. The issues you mentioned are due to the transparent protective film on the back panel. Please remove it completely, and it will look much clearer. Please check the email, where we will explain how to remove the protective film.

Rated 5 out of 5 stars

Amazing!

It was amazing! Costumer Service, design team, shipping and final product. Fast, efficient and quality products

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations

I wasn't sure exactly what I was going to get as far as quality and style. I have to tell you they exceeded expectations. Fairly priced and was able to tweak something without a huge uncharged. You'll be glad you ordered from Custom Neon Signs!!!

1 August 2024
Unprompted review

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