George & Willy Reviews 34

Can't get hold of customer service as they're based in NZ so they only operate when it's night time in Europe. This means any delivery issues can't get resolved efficiently and we've therefore not been able to receive an urgent parcel in time for installation. On their website it says they ship from Netherlands, would it not also make sense to have a customer service team based in this time zone?

I can't speak highly enough of the great products and customer service at George & Willy. The table number holders and wall signs we purchased have been amazing and some small issues with our order were dealt with so beautifully it was impressive. The shipping is so fast also. Thanks again team!

George & Willy is everything we’ve ever wanted for our business! Their products are extremely high quality and gorgeous plus their team is responsive, helpful and fantastic to work with. I would recommend their products to anyone looking to upgrade their space !

We just got the bistro tables for outside of our ice cream shop! They are absolutely gorgeous and we have gotten so many compliments already thank you for making such an amazing product that is packaged so well and got to us safely…. we are so stoked to have them!

Amazing customer service by real human beings!

Got a regular bakery display unit. Very hard to clean since u cant take the acrylic out of the plastic casing. Obviously this is made like that to make it more cheaper for production and maximise profit. Tried to order a spare panel and was told No its not available since there is not enough demand for it. I had to order the whole thing again that was the only option given to me and has since gone up by $200 since i bought it. So dissapointed with their response, no after sales service provided. Given the price paid for these products expected more. Also these things come from china, probably pay $50 landed and selling them more then $600 and all you can offer is order a new one.
So dissapointed!! Do better!

I had a really positive experience with George & Willy. I ordered the wrong colour menu boards and needed to exchange. I emailed customer service and dealt with Rosie who ensured the exchange was a smooth process and was lovely to deal with! 10/10 recommend for all your signage needs

One of the best companies I have worked with so far. They truly prioritize customer satisfaction at the highest level and provide support in every possible way. You can definitely trust them and shop with complete confidence.

The team at George & Willy reached out asking for feedback on one of their products, which I really appreciated. During that conversation, I mentioned an issue I was having with a different item and straight away they were onto it.

They were prompt, professional, and organised a replacement without any hassle.

They truly go above and beyond to keep their customers happy.

Well done, George & Willy team 👏

Their sign blanks are finished with a horrible matt black stippled finish and won't easily accept an adhesive graphic. All sign blanks should be finished in a smooth satin or gloss finish, to facilitate easy adhesion of a graphic. Why position yourself in a market and advertise a product to the trade and claim they are ready for branding, when they are not. Won't buy again.

I missed the window of a sale by just a few hours, but they graciously agreed to extend the sale for me! Excellent service, big shout out to Rosie!

Recently purchased a a frame sign from George & Willy, and there are a lot of things to appreciate. The customer service team is genuinely kind, communicative, and very quick to respond!! They somewhat care about their customers happiness. The product itself is beautifully designed super thoughtfully packaged, and has that signature G&W aesthetic that literally draws so many of us in.
Unfortunately, I ended up needing to return my sign because once I saw it in my space, it was much larger than I anticipated, and it simply didn’t work for my layout. *** This is where I want to share a heads up for other buyers, especially small business owners who are mindful of expenses. They have a strict “change-of-mind” return policy. Even though the product was unused and in perfect condition, I was to be responsible for 100% of the return shipping cost — and for a heavy metal item, which most of them are, this is not cheap. My fee was going to be about $95-100 to ship back. While their team was polite, they were* I guess understandably firm about following their policy. Nothing about the process felt rude, but it’s important to know that they do not bend on this rule. Even if the box hasn’t been opened.
The products truly are beautiful, but I think potential customers should be hyperaware of the return-shipping cost before purchasing. Especially if you are a skim reader like me. If you’re unsure about size, color, or fit, keep in mind that returning a larger item may come with a preeetty significant shipping fee.

Overall: fantastic customer service, stunning product design just make sure you’re ******completely***** certain the piece will work in your space, because it’ll be too bad. Returns for “change of mind” can become expensive veery quickly.

I had some issues with my display case and I got in touch with the sales team at George and Willy. My experience was handled so quickly and above and beyond my expectations. The team at George and Willy are in it to keep customers satisfied and address concerns. I already knew the products are stunning and unique but with this kind of customer service I’ll be coming to them for all my cafe decor and display needs. Special thanks to Rosie!

This the third time I bought some signs from George &Lilly …..very impressive ! Amazing quality

Products are great quality. Aesthetically, they're the best I've seen around - modern, clean lines - and also, love supporting small businesses. One small item was missing from my shipment and when I reached out, I had an answer within 24 hours and the missing product shipped and in my hands within 4 days.

We have quite a few G&W products. We absolutely LOVE every one of them. We were thrilled to find products that were not only functional but the aesthetic is spot on! Well worth the investment!!

Absolutely love these signs!
I ordered three George & Willy signs for my restaurant, and every single one looks amazing. The quality is top-notch — sturdy, well-made, and beautifully designed. You can really feel the craftsmanship and attention to detail. They make our storefront look clean, modern, and professional. Super happy with the purchase — definitely worth it!

Great experience- high quality product and packaging. Responsive customer service team was a bonus!

I purchased several signs for my business. I had a question regarding one that seemed to have been affected in shipping. The support team (Rosie) responded immediately and resolved the issue. This type of customer service is extremely rare these days. These products are worth every penny. They officially have another brand loyalist!

Great customer service when there is a high priority delivery. Very much on schedule and appreciated.