Geobear Reviews 

449
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, providing excellent service and clear explanations throughout. Many appreciate the efficient and clean work, often completed with minimal disruption and within agreed timelines. Reviewers frequently highlight prompt responses and helpful communication, noting the team is honest and avoids unnecessary upselling, offering valuable advice. This transparent approach leaves many feeling reassured and satisfied. However, some customers also noted occasional communication issues, such as delays in receiving callbacks or updates, and a few experienced late team arrivals or unexpected rescheduling of work.

What people talk about most

Service

People report positive experiences with service, often describing it as professional, informative, and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism,... See more

Customer communications

Users describe positive interactions with contact, noting excellent communication from initial inquiry... See more

Response time

Reviewers mention positive feedback about response time, with many appreciating the quick initial responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The initial survey was straight forward via video link. And then the team of guys that do the resin injection again knew their trade. They didn't mind talking through stages of the process and... See more

Rated 5 out of 5 stars

We had been experiencing issues with our porch, due to movement with clay soil drying out each summer. During a video call David explained our options and talked us through the process and was alwa... See more

Rated 5 out of 5 stars

I had a video meeting with Enda for some advice and insight into a developing issue at my home. Enda was professional, very informative and most helpful. He did not try and push for busin... See more

Rated 5 out of 5 stars

I spoke to Razwan and it was honestly very helpful. He explained everything clearly, he took his time to do a proper assessment, he didn't try to upsell anything, and I'm much more reassured about my... See more


Company details

  1. Structural Engineer
  2. Civil Engineering Company
  3. Foundation

Written by the company

Geobear is an international ground engineering organisation that provides subsidence solutions and treatment for ground that is experiencing subsidence or instability. Whether under a home, commercial property or major infrastructure, Geobear’s fast, cost-effective and innovative solutions stabilises the ground, fill voids and lift slabs with barely any disruption. Having carried out over 200,000 successful projects in the UK and abroad, Geobear is a trusted partner for industry and homeowners alike. Behind everything that Geobear does is the goal of driving the transition to socially responsible ground improvement. Our values of professionalism, customer first and zero harm mean that we strive to provide our customers with the most convenient, reliable and cost-effective solution whilst minimising any negative impacts to people or the environment. We do this with our unique, proprietary Geobear solution. Our experts drill small holes in the ground, through which an expanding geopolymer resin is injected. Once underground, the resin follows the path of least resistance and expands to fill all voids and compact the soil, gradually lifting the ground above. This process is carefully monitored with lasers to ensure absolute precision. The whole process can be carried out in just a matter of hours.

Geobear - UK's leading subsidence repair

Written by the company

Trust Geobear to deliver permanent subsidence solutions
Our customers have trusted Geobear for the last 40 years to deliver permanent structural stabilisation services and prevent further movement from homes that were impacted by subsidence.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(449)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No more sinking feelings!

The professional first survey was encouraging.
The surveyors report was informative and reassuring.
The workmen arrived on time and went about their work efficiently and in a tidy fashion.

20 June 2024
Rated 5 out of 5 stars

Cracks in bay windows …

Had a video meeting with Jon Large the other day concerning cracks at either side of upstairs bay window, he appeared to be very knowledgeable and was helpful, he couldn't identify the cause so suggested a bore hole to see what was going on underneath my property and a drains inspection, it was going to cost over £1000, I decided to sleep on it. Next day I did some research and found almost ever house on my estate with bay windows had the same problem, they had been repointed and all seemed well, I spoke to a local double glazing company and he informed me he had lots of experience with this problem and the builder had not used the correct lintels so the upstairs bay windows settled and then stopped moving which makes sense ,I informed Jon and we agreed to monitor the cracks over about 12 months then decide what to do so thanks Jon, I would recommend this company Ade

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Video call Geobear

Had a video call with Paul from Geobear who made a detailed assessment of the possible issues with my property. He put me at ease and offered comprehensive advice on how to proceed with a quote arriving within days. Very happy with the service provided.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, courteous service.

John followed up as agreed and offered helpful insights leading to the appropriate corrective action being taken for our property and not paying for unnecessary work.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful with good advice and honest!

Had a virtual meeting with Ian today who was absolutely brilliant. He completely put me at ease and after doing a tour of the house he went through and explained everything so clearly to me. I was shocked that he said I did not need their services and instead gave me advice on what my next steps should be. He was refreshingly honest and has shared his details so I can get in touch in the future if I need to. Would definitely recommend!

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Geobrear were great

Geobrear were great and very responsive to their needs. When experiencing subsidence it is really scary and Paul Cowen one of the leads of the group gave supportive and clear information without which we would have been very anxious!

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Flexible appointment

I had trouble with my drainage and Geobear were very accommodating moving the appointment to suit. The staff were always knowledgeable giving great advice and polite.

31 May 2024
Rated 5 out of 5 stars

Very happy with Geobears customer…

Very happy with Geobears customer service. They were very professional, obliging and made themselves available to communicate continuously throughout the process and gave in depth advise and support from day one which made the whole experience as easy as possible.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Honest, professional, constructive advice.

Honest, professional and constructive advice from Eslam Alata (Geobear) put my mind at ease and offered useful, alternative advice for how to rectify the problems identified. The first step is to identify whether or not there is an ongoing subsidence issue and there is no hard sell of Geobear's product if this is not the case. Eslam was very calm, professional and helpful. I am so glad I contacted Geobear.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Had Lewis and Ian provide services to…

Had Lewis and Ian provide services to me (an anxious first time buyer whose property had a few concerns) and I found them to both be brilliant. Ian was great at introducing the service, giving me a comprehensive overview of what was included and happily answered all questions I had. They both took the time to really get to know any potential issues and provided clear guidance moving forwards. Found them to be completely professional, really clued up and most importantly transparent and nice! Definitely will use Geobear in future and wouldn’t hesitate to family or friends either. Cheers guys, Charlie

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Honest assessment

I contacted Geobear as I was worried about potential subsidence. Within two workings days, I had an appointment with Omar. As an experienced engineer, Omar was able to offer friendly, honest and professional advice through a video call assessment. He found no major issues and no evidence of subsidence. There was one minor recommendation, which is not linked to the services of the company. I'm happy to have found a company that isn't trying to sell me something that I don't actually need. Would be happy to recommend Omar and Geobear.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Professional, customer focused company

Geobear were very helpful from my first enquiry through to the completion of the works. There was no pressure applied to get a quick sale and any questions I had were answered clearly and in a timely manner. The work itself was carried out efficiently, with minimal disruption, by a professional crew who were happy to provide explanations and estimated timelines before commencing the various stages of work. They are a very customer friendly company and I would have no hesitation in recommending or using them again should I ever have a future requirement for similar services.

15 May 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look