GamesBay Reviews 

495
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers often find the website reliable and simple to navigate, frequently highlighting instant delivery and receiving exactly what they purchased. Many people note that customer support is extremely fast, friendly, and helpful when resolving initial login troubles. However, some reviewers were not happy with receiving accounts that contained significantly fewer items, characters, or currency than advertised. A few other people also felt that customer service was completely unresponsive, leaving buyers without any meaningful assistance or refunds when issues arose. Additionally, shoppers mentioned facing difficulties accessing their purchases and experiencing problems with password recovery over time.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. Some... See more

Website

People report ambiguous experiences with website, as opinions are sharply divided regarding its reliability.... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting frustration over... See more

Service

Reviewers express mixed feelings regarding the service, as experiences vary significantly between buyers.... See more

User experience

Consumers find user experience to be mixed, as some reviewers express great satisfaction with instant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My only problem is that they don't advertise what they promise. I would buy a $45-$50 account that promises 90k or 100k, but when I log in, I see little of what I was hoping to get. They talked to me... See more

Rated 5 out of 5 stars

I think this is a great website, although I've heard there were many scams, I still have received all my purchases with either extra primogems or the amount I paid for. Other than the one account whic... See more

Rated 5 out of 5 stars

Dipped my feet in a smaller account to test the waters and was pleasantly surprised. So I bought what I was looking for and got even more then I was asking on the bigger account. One of the few quick... See more

Rated 5 out of 5 stars

Got what I asked for instantly, got the email and password so I could change it and protect myself, for keeping the account safe. Bought from them twice and recommend it


Company details

  1. Gaming service Provider
  2. also in
  3. Computer Accessories Store
  4. Hobby Store
  5. Video Game Store

Written by the company

Buy Genshin Impact reroll, starter and endgame accounts with Primogems and Wishes. Instant delivery, secure checkout and 24/7 support. GamesBay (GenshinAccountsBay.com) is a legit store trusted by 250,000+ customers since 2022.


Contact info

3.2

Average

TrustScore 3 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(495)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Genshin Impact

One of the worst experiences you can have with any site like this I highly recommend not using it and just staying as far away from anything this company does as you can.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

I was scammed just like others

I was scammed just like others. I didn’t receive my order and I paid almost 9 dollars. How can you do that to my hard earned money.

Today is July 6, 2025… still no update and didn’t receive the account. So disappointed!

22 June 2025
Unprompted review
Rated 4 out of 5 stars

Haven’t been scammed, long waits sometimes though.

Listen. Depending on what game you’re looking into there will be some wait times, or stuff may happen. But every time I’ve gotten something it’s been exactly what I asked for, if you’re looking to have a fresh start or just staring out without whaling then this website is awesome.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

A SCAM!

I bought an account a couple of days ago, and I was told it may take longer due to delays. That's understandable, so I waited. Cue today, I have received no account, no further response, and they keep spamming my emails with trading accounts ?

Don't waste your time and money here, I will be contacting my bank to issue a refund soon and I urge you to do so too if you've fallen for this scam!

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Don't even bother to buy or check their site.

Okay so let's just be honest here these guys are just some random scammers. I ordered an account waited for A WHOLE MONTH just to find out that they have cancelled my order. Are you serious like i didn't even get any email regarding it and they even took the money. DON'T EVER BUY FROM THIS SITE EVER AND EVER.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam alert

I made a purchase of an Epic Seven account that, when it arrived, had been banned weeks before I made the purchase. I know this because, when you log into the account, it shows that it was banned at the end of April, when I made the purchase in mid-June.

I wrote to the website's support team to request a solution, to which their so-called "legal team" responded a week later, threatening to take legal action if I filed a complaint with my bank. They even tried to threaten me by saying they had my personal IP address and payment information, among other things.

Obviously, I'm not just going to file a complaint, but also a formal complaint in Europe.

Be very careful with this company; they're scammers.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Most likely will scam you.

Bought something from them as a “gift” once. It arrived quickly, which was nice—I guess fast shipping works out when they really try. Unfortunately, waiting 7 days for it to work apparently equals 8 months in my case. Go figure.

Customer support might respond to you once, but any second email and beyond will likely be ignored—or you’ll get a bit of attitude instead. They also seem to enjoy flagging and filtering out reviews they don’t like. No refund policy either… yeah just leave it be.

7 October 2024
Unprompted review
Rated 1 out of 5 stars

Very shitty experience

They game me an account that would NOT open even after 6-7 days and wouldn't do anything. Do NOT buy from here the costumer service is also nonexistent.

4 June 2025
Unprompted review
Rated 4 out of 5 stars

I’ve purchased multiple accounts from…

I’ve purchased multiple accounts from the website and it’s legit, usually quick but sometimes there are delays, my only issue was with an account I had with Broly it just magically disappeared and when I logged in using the same info my acc was completely replaced with random LL’s (Legends Limited characters) and when I hit them up about it they sorta just ignored it so buy from them but lock the account up immediately like they recommend cause your acc might get recycled if someone pays a high enough price.

2 March 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMER

After playing the game for about a month, my email account was suddenly deactivated, and now I can no longer log into my Genshin account. It seems like this may have been part of a scam, as I’ve completely lost access.

12 June 2025
Unprompted review

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