Brilliant and fast . . Looked everywhere on the internet To find the information I needed for my gen and nothing specific, all AI guess work. Found these guys , sent email and information spot on .
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See what reviewers are saying
Robert did a awesome job was out there fixing our walk in and scared us very friendly and did a great job thank u from checkers in Lynn haven FL
Great company. Listed all parts for my generator by type. Offered free advice on oil type, as well as great prices, fast delivery and top quality parts. First time customer, but unless they do s... See more
My 2008 era low noise 1000 Watt Craftsman generator has a great Mitsubishi engine, and needed an out-of-production replacement fuel line to replace the dry rotted one. And was giving significant fit... See more
Company details
Written by the company
A family-owned Portable Generator Parts Specialists stocking parts for over 1000+ brands. We are always happy to help! ***IF YOU HAVE AN ISSUE, PLEASE CONTACT US VIA THE "NEED HELP" SECTION ON OUR WEBSITE BEFORE LEAVING A REVIEW. IT IS ONLY FAIR YOU GIVE US A CHANCE TO ADDRESS ANY ISSUES BEFORE AFFECTING OUR REPUTATION AND THE QUICKEST WAY TO GET ASSISTANCE FROM US.*** On our Need Help page we provide Order locating, Repair advice, Engineering Support and account queries. It is also possible to automatically stop orders that have not been shipped, report order errors or delays, and the opportunity to ask anything else you wish! Click the "Need help" link is at the bottom of every webpage. We got Free Repair Advice if you need a little help and have a free interactive repair guides to get you back up and running quickly. We have our own warehousing and ship regularly to USA, Canada, UK, Europe, Australia & NZ, the Caribbean and Worldwide, so you can get your Parts fast, and fix it fast! *PLEASE NOTE: We are a Family-run Specialists that operate "human" support MONDAY - FRIDAY only and may be closed for Bank Holidays. If you are unable to report the issues to our Automated System, and you opted to submit a support ticket outside of our open hours, we will respond on the next working day. We promise!
Contact info
https://generatorguru.com/need-help/, https://generatorguru.com/need-help/, United Kingdom
- https://generatorguru.com/need-help/
- generatorguru.com
4.7
Excellent
371 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The service is excellent
The service is excellent. They knew what they were talking about. Ordering was made very simple. Delivery was right on what they said it would be. I needed some specs and they promptly answered my questions and emailed me what I needed. will definitely order from here again.
9 August 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Thanks so much for your feedback. So happy we could help. :)
FYI.. We celebrate our good reviews with donuts normally, but this time we all got ice cream! Ben & Jerrys Cookie Dough. I ate too much, but it was Gooood! Thanks!
Best regards,
The Generator Guru Team
Above and Beyond
Found them off a Google search for a Generator that was bought at Harbor Freight.
Not only did they have the correct parts, but they took the time to package my gasket kit so it wouldn't get bent or damaged in shipping. They even wrapped the new carb studs so the threads wouldn't get buggered up.
That was impressive alone but from the time I ordered til I received the package was literally 39hours to ship from the UK over here to Upstate New York.
I highly recommend using this company to anyone looking for parts for a generator. Don't waste your time on Amazon, go to these professionals, you won't be sorry.
25 July 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Eric,
Thanks so much for your kind words. I have passed the message on to everyone involved and have given our Packing Team an extra big "thank you!"
We love to hear how we are doing and strive to provide the best service. Really appreciate you taking the time to let us and others know.
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
Inportant spec info
I needed some inportant spec info that I couldn't find anywhere they came through without a thought.
Thanks
25 July 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Ron,
So happy we can help! We are always happy to advise when we are able, and will be here for you in the future if you ever need us again.
Thanks for spreading the word! It really helps others know what we are about and we might be able to save some more gennies from the scrap heap! Thank you!
kind regards
The Generator Guru Team
Online generator technical support
Hi, Im from Sri lanka, i recently found a online technical supporting site for diesel generator issues. Also they assisting everyone as a toll free service. Hope they helping to repair, services on industrial generators related matters not only limiting to sri lanka but also for other countries as well. They supporting for the capacities above 25KVA only. Can produce images videos related to our problem. Their name is GeniDoc-sri lanka.
18 July 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Best of luck to you all at GeniDoc in Sri Lanka. Great to hear there are more Generator Hero's out there helping those with Generators over 25kVa producing power.
We would like to point out.... if your gonna hijack our reviews page... It is only polite to give us 5 stars! ;p
All the best,
The Generator Guru Team
Technical advice.
The parts you need, and technical support. Generator Guru a 100 percent great company. To use and Recommend thank you !
8 July 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
James
Thanks so much for your kind words. We really appreciate you taking the time and spreading the word. So happy to hear your up and running again!
Best regards,
The Generator Guru Team
Exactly as ordered
Exactly as ordered. Delivered on time. Perfect service
29 June 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
James,
Thanks so much for your feedback! We are always here for you if you ever need anything else such as settings info, testing or repair advice.
Kind regards,
The Generator Guru Team
for the first time that I buy on this…
for the first time that I buy on this company's website, I am very satisfied with the speed and performance! thank you guru Company!
26 June 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Alex,
Thank you so much for your feedback. So happy we can help. If you need any fitting advice, please contact us through the website and we will be happy to assist you.
Best regards
The Generator Guru Team
I received just what I order. ⭐️⭐️⭐️⭐️⭐️
Even though it came from the other side of the world this company made it possible and the shipping took less than I was expecting. All the parts I bought individually fit my generator perfectly thanks again Generator Guru.
30 May 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Julio,
So happy we could help!
We have warehouses in the UK, US, EU, Canada and Australia. Your part was shipped from a different warehouse this is as your local warehouse did not have stock. When this happens we always ship it by a method that will arrive as quoted on our website when you completed your purchase, and at no extra cost.
If you need any advice on fitting, we are always hereto help too.
Best regards,
The Generator Guru Team
Best place for generator parts!!
They are the only place I could find that had a fuel filter for my generator-and was possibly the best place in the world to buy it! I live in the US, and their shipping was faster than some of the things I buy from EBay here in the states! Fit perfect, and the price was right. Great communication, and pleasant to do business with! Thank you so much!
27 May 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Joe,
Thanks for the kind feedback!
We have warehouses in the US, EU, UK, Canada and Australia. Your local warehouse did not have stock so we shipped it from our UK depot on a fast service at no extra cost.
Glad to hear it got there so quickly.
Best regards,
The Generator Guru Team
Valve lash adjustment and specs
Very quick response to my questions and very professional information provided.
26 May 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Thanks Pamela! We try our best :)
Best regards,
The Generator Guru Team
Help at Last !
So helpful to have a business that understands the product and then has the stock available to repair the fault. I would definitely recommend them to anyone a generator issue to resolve.
25 May 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Fred,
Thanks so much for your kind words. We really appreciate you taking the time and spreading the word.
Best regards,
The Generator Guru Team
Free technical advice was fast
Free technical advice was fast, exactly to the point ,easy to follow and very helpful for a DIYer like me.
2 May 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Anthony,
You got us blushing now. Thanks for the feedback! FYI.. We celebrate our good reviews with donuts! (Chocolate is my favourite!)
Best regards,
The Generator Guru Team
Quick and Professional
Very quick response to my questions and very professional information provided. Knew exactly what I needed and helped me find it. Thanks
23 April 2023
Unprompted review
I had a problem starting my generator…
I had a problem starting my generator so I wrote to these guys via their on-line messaging. The response was super quick and really thorough AND solved my problem.
Definitely recommend.
Thank you Generator Guru - especially Jane who wrote back so quickly.
19 April 2023
Unprompted review
Very helpful and polite right on time…
Very helpful and polite right on time thank you very much
6 March 2023
Unprompted review
Parts delivered FAST to USA.
Parts were easy to identify and order. I didn't realize the company was located in the UK so was a little apprehensive I would get my order anytime soon to the US.. I paid the extra shipping and boy did it pay off ! Recieved package in 3 busines days. Almost as fast as Amazon. Parts were packed perfectly and were the exact parts I ordered. Thank You !
1 March 2023
Unprompted review
Very helpful
I didn't order any parts, but Joe helped me trace the problem why my generator was not starting. When it comes to ordering replacement parts, I am definitely going to call Generator Guru.
26 February 2023
Unprompted review
Not sure if my part was ordered
Not sure if my part was ordered, no order number or receipt. No one to call. I hate to double order a $200 part. Their cc payment system is different, I've never heard of Stripe.
23 February 2023
Unprompted review
Reply from Generator Guru - Parts & Spares
Chuck
Thanks for reaching out. We can see there is an order placed by you late Friday and our system will have automatically emailed you with a receipt at that time.
We FedEx the order today (Monday) to you and have sent you another email with the tracking numbers. Please check your email junk folder for these emails. :)
We will also resend these now for you.
If you are unable to find the emails please let us know. We are always happy to help.
(Alternatively, if you login to your account you can print receipts and see the tracking number on the orders page.)
Kind regards
The Generator Guru Team
Update:
Chuck
Stripe is a credit card processing company. You can find their details at stripe.com. Did you find the email with your receipt and tracking number?
Kind regards
The Generator Guru Team
Awesome online company
Awesome online company! Has all the parts I need at reasonable prices and fast delivery!
22 February 2023
Unprompted review
Great company 👌 👍 👏 🙌
18 February 2023
Unprompted review
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